For 2 months the PumaPay Wallet does not allow you to withdraw BTC. I cannot withdraw my #BTC.
Do not use PumaPay Wallet to store BTC. There are issues with the PumaPay Wallet and PumaPay are not warning people about the problem.
Check history of PumaPay Bug Reporting channel. The CEO should be doing something about this.
The PumaPay and Bitcoin community needs to be made aware of the issues.
We would like to follow up with this response (which has also been directly used to reply to the forum post) -
Our support team have gone over and above to assist you with this matter, and we would like to clarify that we have consistently attempted to alleviate any problems on your end. As community trust is one of PumaPay’s core values, we want to inform our valued users that have funnelled through to your blog post, that their trust is our upmost concern.
The unique 12-word seed phrase that is generated when any user creates their digital wallet, allows them to access their funds through several other means and not exclusively through the PumaPay Wallet itself. A principle that is generally understood amongst the blockchain community and one that our support team consistently shares amongst all our users.
PumaPay takes great pride in educating its users and we encourage anybody who is having trouble with grasping how the blockchain and cryptocurrencies work, to visit our website where they can find educational blogs, breaking industry news as well as 60 seconds PumaPay video updates!
Please do not hesitate to contact us in the future should you need further guidance!