I am writing this here, because I was trying several communication channels and didn´t managed to get in contact with any of the Pura staff...
I have been accumulating Pura on Mining-dutch.nl due to the autoswitching multipool. Now tried to send them to coinexchange.io, but the coins didn´t appeared, however have been confirmed on blockexplorer. It appeared that the two wallets had different versions due to the chainswitch in time of the transaction. After asking pool and exchange, writing a lot of support-tickets all they answered is, that I have to ask the Pura-Dev to recover the coins.
However PuraOfficial just ignored my PM...
One day later the transaction disappeared from the blockexplorer, I only managed to find the adress and ID thanks to pool payout history...
Wallet: PMVokPdHKs23qExFKK37z6CkpjBfPTV5ff
transaction id: 17b4f680b04a2c9e943adf8e54feb1dd3ad2b0dd9af4cd4ca30fd9d52ab7150c
I hope my 214.9450633 Pura are not lost because of the chainswitch...
sincerely,
Domomo
Rough place to be in, I feel for you. It's my understanding that, for the swap between chains, the coins needed to be on coinexchange.io. I'm afraid that by leaving them on the pool, they maybe lost. Just like the ICASH holders who lost coins. I hope that the PURA team can step-up in your case and make you whole again. As a pool operator, I sent notifications to my ICASH users of the previous swap and even swapped the coins for users who missed the deadline. I don't know if Mining-dutch.nl would do the same.
Let me know the outcome (if it's not public) ... I'd like to see the integrity of all involved and if they do the right thing here.