They converted the user's BTC balance to the worthless stablecoin without their knowledge, no emails were sent, and no notification, who does that? Why convert BTC to PTK tokens they don't need? Looking at the status of the company, they don't have the means to pay back the customers, they don't have the liquidity to settle all the debts, the BTC on the user's wallet is only database value, no intrinsic value and this is just another FTX scam.
This sounds like those scams in which you need to send an additional $500 to pay taxes so you can get your $5000 in winning!
However, there is a bit of truth in this plan, indeed you can repay debt this way if there is a firm mechanism to do so set in place, basically, the exchange would issue these tokens to cover the debt and will start a buy-back process for them with the funds for that coming from future profits dedicated exactly at this, some sort of bankruptcy model, it would also allow users to sell these debt tokens is they want to cash out easier at a cheaper price but that would not force the other debt holders to sell them at market price.
A bit of what Bitfinex did back in 2016:
https://www.reuters.com/article/us-bitfinex-hacked-hongkong-idUSKCN10I06HI've never heard of that "company", and it's no wonder considering that it's apparently a local business from Nigeria, which is apparently the product of some crypto enthusiasts with the idea of doing something, but without enough planning and professionalism to really make it work.
The more I read about it the murkier it gets:
Founder Hanu Agbodje bootstrapped Patricia -- meaning he hasn’t taken on institutional investors -- for the past four years after starting out with less than $2,000. The company is now planning to raise as much as $50 million to upgrade its technology, hire blockchain engineers and keep up with regulatory requirements. Agbodje expects to raise the funds in the next six months
They fled Nigeria to Estonia, they want 50 million, they have 30k claimed transactions a day while employing over 350 people, although they supposedly fired 80% of them, but..they don't have enough money to pay back 2 million.
Also no they hold a Lithuania "license" for a company with 1 employee and no title filled this year, and their so-called Canadian MSB number is a business number and the company is listed as inactive, so they don't have a Fintrac license.