What does the web gui show for the boards? Also post the debug log if possible.
Did you get any kind of warranty on the unit? If you did, it might just be easier to send it back for a different one then spend time troubleshooting the problem.
-Dave
You are right. I checked on the UI on the browser, and initially it showed hash board 1 not working, and I did a restart from the UI.
After it restarted, it showed only board 2 and 3.
Yes, I have warranty on the unit. So should I let it running with just 2 boards, or should I turn it off.
If I have to turn it off, should I just click on the restart miner button, and then un plug it? Or simply unplug it?
Thank you
Just let it run. If the board is not hashing it's not pulling power so it's not like it costs more power to have it just sit there. You are just loosing profit.
You can try making sure the cables from the controller are in all the way and a full power down and cool off cycle and see if that fixes it, but since you do have a warranty I would just get a new miner.
-Dave
I am letting it run for the time being, and I am waiting for a response from the customer service of the seller. I got this from Amazon, and the seller is QIO TECH, so I am a bit reluctant to open it up to check what you were suggesting. It could be that there is a loose contact from transportation, however it would also void the warranty, right?
I will see what they respond, and I hope they have someone local that would take care of repairing the unit, otherwise I would have to send it back to China, and wait for a resolution...
Eventually, according to how the warranty process is working with them, I would send it back for a full refund, and I will see if I purchase a new one.
I will see first how they respond, and what their warranty response is.
Have a great day