Topic: ANTMINER S4 Discussion and Support Thread - page 52. (Read 301481 times)

What firmware are you on now and what firmware are you trying to flash to? If it really doesn't work then we can get it sorted with the below method.

If your other units have upgraded correctly it might be easier to clone one of those SD cards. Make sure the good unit is set to DHCP first otherwise you'll get an IP conflict. Download SD card imager and use to make a copy of a good SD card. Then use it again to flash the created image to the bad card.

What he's saying is that I can't contract Bitmain to make warranty decisions, sales directly etc etc as I'm not a warranty. Which is true, I don't have legal control of these things.

PSU died last Sunday. Reported the details to Bitmain, got the replacement PSU yesterday.

Excellent service!

Thanks a lot.

Hi,
I have 6 Antminer s4.
One of them have a problem. after 5 to 7 hours mining, stop mining without any error and i have to restart it manually. I try several times  to flash firmware but i got error during check the firmware with Antminer( connection reset) and i have to restore the miner.
sorry for english.
thanks

BITMAINWARRANTY

Please, please, please for the love of all things unnatural in the world help me understand what you mean by "follow through with the process".
I am asking when a PSU will ship to me.
I have been asking for 4 days.
Please answer this or tell me how to follow through the process and where to ask myself. Do not tell me Yoshi. Unless there was some type of personal emergency which kept him tied up, I deserve(d) a response.

How did I deviate from the normal process?
 The first B@ PSU failure:
I printed the complete invoice from amazon showing every detail, scanned a copy and included it in the e-mail, I typed a very descriptive e-mail including all contact information and what happened with the failure. This was the first time, I dealt with the guys in Colorado and they took care of it. I had a PSU shipped the same day they received mine. Things happen, sometimes there is a failure. Dogie helped me troubleshoot that failure and other great members here. You told me to email Yoshi.
I sent Yoshi the invoice, the methods used in troubleshooting. Screenshots of the thread and PMS with BITMAIN Warranty, per BITMAIN warranty request. BITMAIN WARRANTY REQUEST TOLD ME TO EMAIL YOSHI.
I think I go above and beyond in these situations to provide everything requested and anything else I think you may want.



I followed every instruction from you, Dogie, and Yoshi. If you want to tell me how I did something incorrectly I am happy to listen.
If you want me to do nothing, then you should help me with information.

 As a customer who is under warranty, and the BS about the re-seller covering warranty, fine, why did you not at least be a good manufacturer, or integrator, and get in touch with your re-seller and help make sure the end user receives good service so they purchase from you again in the future?

Do you think I know when the PS is shipping yet I am still asking when it is shipping?
No returned calls, or e-mails to yoshi. I left a short voice mail in Colorado today, no response.

Are you going to tell me you wouldn't be slightest aggravated if you couldn't get an answer of when the PSU will ship?


I do not know what the reference to deviation from normal warranty procedure is. The only people I have spoken with about this are you, Yoshi, and Dogie helped me, with several items. He does a great service for your company. The drama regarding BIAS is BS too. Of Course he will be more bias, it is human nature, but the knowledge he gains and imparts through being even more heavily evolved is one of the reasons something you hired him / subcontract him to handle, and he does. Sure he makes mistakes, but from what I have read Dogie has matured and become / becoming an even bigger asset, and because I mentioned I troubleshot this with Dogie I get in all Caps DOGIE DOES NOT WORK FOR BITMAIN, DOGIE CANNOT APPROVE WARRANTY something to that affect. If you want the exact quote just let me know I will ss the e-mail, but I am saying you made a good choice now teach, train, mold, and realize.

Many thanks

@sloopy,

you were already told the PSU be send from the factory.  S3 control cards exchange was specially authorized for you as exception a few days ago.  

Please follow though with the RMA process if you need help.


********************

Bitmain hardware warranty is valid for 90 days from the factory shipping date.  

If the unit was altered by 3rd party including hacking, not by malfunction or defective parts, it is not covered by the warranty.  We may provide assistance to you case by case.

defective parts exchange upon receiving the damaged item first, then the exchange item be issued to you

Most are a joke, sadly.  Once upon a time Bitmain was #1.  I'm not sure what happened there, but they've long since last lost their way, and they don't seem to care.  People keep buying their stuff, so why should they?

M

Thank you Dogie. I see you trying to help people. It seems you are crippled in the same way we are as end users.
At the end of the day I will have this S4 running with or without help from BITMAIN.
I can also claim the BITMAIN support infrastructure makes my future plans easy to make.

I am still waiting on a response from Yoshi about the PSU for my S4.
Second failure in same unit, both PS ran less than 7 days.
Yoshi finally replied on Monday saying he would look into this and that I purchased my unit from a reseller who is supposed to handle all warranty. I bought on Amazon and the seller was zoomhash, but this is the first time I have heard such.
Even then Yoshi said he would look into it and make sure I received my PSU along with taking a look at two S3 boards where the login was changed and reset does not work.

I can not get an answer since Monday.

I am more disappointed with BITMAIN with each passing day.

I believe:
Quality is never an accident; It is a result of high intention, sincere effort, intelligent direction and skillful execution; it represents.

I am sincere, have integrity, and if I tell you I will do something you may consider it done. If I give someone my word I will do whatever it takes to make it happen. If things beyond my influence cause the situation to change I will maintain communication at each step and make sure wherever we end up the customer is happy. I have never found a customer I can not make happy.

BITMAIN does not have integrity.
BITMAIN do not understand what customer service is in the rest of the world.
BITMAIN should have learned by now to push for customer issues to be addressed.

I am learning these things about BITMAIN now, so in that vein I am happy it is after a few purchases rather than hundreds as so many others have made and then learned these same things.

I do not want someone to come around 6 weeks later and offer me a discount or some coupons. I told Yoshi I would give them a credit card or whatever form of a deposit, even BTC, if they would simply ship the PSU.

Now, I can not even get an answer.

Are all crypto companies as big of a joke as BITMAIN and GAW?
Because in my limited time in this community this is what my experience has been.

I am confident there are some good people doing good things, but there seem to be so many more of the BITMAIN type.

Yoshi said Dogie is not an employee of BITMAIN and the community should not listen to anything he states to do regarding warranty situations. This even more shows the lack of coordination and communication  by this company. Dogie is a paid contractor for support on this forum.

My customers would have had two power supplies sitting on their steps when they arrived for work or home.
If my business model would not support such I would make changes so it did if I planned to remain in business.

In my opinion, If you do not try to make people happy and have integrity you should not sell a product to the public and BITMAIN should make serious changes to their public persona.

Corsair SP120 High Performance Editions are suitable for the front intake fans as long as you have the originals on the rear as they're the ones that do most of the static pressure work. I don't have a PN for the rear fans though.

you wouldn't happen to have a product code for some suitable fans? I discovered one faulty.
EDIT: I'm asking as I noticed fan connector is bit different than regular PC cooler has...

You might see 4080 or 3960 depending on the combination of temperatures.

What should the fan speed be at higher temps?
Or more specific, 50 - 60 or higher, shouldn't I see 4k RPM with stock fans?

Anybody measured wall wattage by modifying chip speed/volts? I mean besides that table on the OP. I'd like to calculate the best earning / power spending point with my power prices...

S4 RMA

If you have a dead PSU, please go to http://bitmain.zendesk.com

Please submit some photos of the PSU with your username on them (handwritten notes in the picture)

for expedited RMA, please provide the following information

PDF or Screen Capture of Bitmiantech.com Order Confirmation Page with Shipping Status
Shipping Information to include name, address, and a telephone number
When it died

Any previous communications with Bitmain regarding the DOA PSU, please include all previous communications.

If you purchased S4 from elsewhere, please still submit the request with all the order confirmation, payment details who you purchased it from then each case will be looked at it as case by case.

if you have a dead PSU, please PM this account with your Bitmaintech.com OrderID and what happened to the PSU, please take some photos with your username on it.

Questions regarding using a different PSU while the original PSU is dead. Yes as long as it is a strong enough PSU, you can do so with your own risk. 

S4 is designed specific with this PSU, so if you use any other PSU, please consider how much watt each line would pull and power cord gauge)  If you modify PSU to fit with the connectors on S4, it could be hazardous to splice the wire without a proper process and it may create a fire hazard or electrical shock hazard.

I thought that was supposed to be fixed?  Batch 1 was awful I heard, batch 2 I thought they fixed the bad PSU problem?

M

I can join the orchestra: One dead PSU after three weeks :-(

Standard message below unfortunately, nothing we can do remotely on PSUs

PM BitmainWarranty to arrange an RMA. Be sure to link to your post describing the issues, what type and how many miners you wish to have repaired/replaced and your bitmaintech.com order number.