I've lost.money here hundreds of times then there was never an issue but first time I earned and they behaving like this .
Well, this is a typical behaviour of scams. It sounds devastating now, but I wouldn't get my hopes up about getting that money back. Scams also don't care if you complain in Bitcointalk or anywhere else. They will stop the service sometime and start a new business.
I took a look at the site and it shows so many red flags why you should not use it. The license in Bolivia (very strange), the technical support guy who can't help you, probably there is only one person behind the project and he is using the "shift of responsibility" method to keep you and his scam going until he can close the project down.
Furthermore, the site does not offer "affiliates" (it says so but there is no page for it), the design is minimal and comes from the service that sells the betting script. So no great effort was made.
I can continue the list a little more. In short: It's a scam, write off your money and learn from it not to bet on such dubious sites.