Topic: Anyone else having problems logging in to MtGox? (Read 1940 times)
oh look.... my account is under review...
Got a response from Gox sometime last night. Didn't say what the problem was, but I am able to log in now, and nothing is missing. Yeah!
Same here, but I was told I have to submit government issued ID and utility bill as proof of identity before I can do withdrawals again. I guess our bots have have been busy and/or Gox is being more selective about how much flows in and out on certain accounts.
Yeah, I already went through the whole AML process months ago, so I doubt if it was just that. Probably something about our bot trading that triggered some automated fraud/abuse/money laundering checks in their system.
Got a response from Gox sometime last night. Didn't say what the problem was, but I am able to log in now, and nothing is missing. Yeah!
Same here, but I was told I have to submit government issued ID and utility bill as proof of identity before I can do withdrawals again. I guess our bots have have been busy and/or Gox is being more selective about how much flows in and out on certain accounts.
Got a response from Gox sometime last night. Didn't say what the problem was, but I am able to log in now, and nothing is missing. Yeah!
We are sorry that this is taking awhile. We hope to get an answer to the users that are unable to login soon.
Gox support is now "inquiring with our management group as soon as possible regarding this issue" but did report accurate balances on my account when I asked for it....so seems like no reason to fear that the account has been compromised or anything missing.
Hope the others with similar issues find the same.
Hope the others with similar issues find the same.
Got an initial response from a human @ Gox a little bit ago: "We are currently investigating this issue and will return to you as soon as possible."
im unable to login as well...
no recovery email was ever sent.
my bot as well is unable to login via the API. I just wanted to make a quick sale...
no recovery email was ever sent.
my bot as well is unable to login via the API. I just wanted to make a quick sale...
Hmm, were your bots making too many calls by chance? Just tossing out ideas. It will be near impossible to pin point the issue without some input form Gox's side.
Mine pulls orderbook every 10-15 secs, but that's via public API, no auth required and checks balances every 45 secs or so...so no, not spamming the API. It's been running that way since maybe June with the old style (non-API key) version of the APIs.
I wish Gox would respond soon!
Mine is similar, although probably checks balances more often. It's been running without any issues for months though.
Hmm, were your bots making too many calls by chance? Just tossing out ideas. It will be near impossible to pin point the issue without some input form Gox's side.
Mine pulls orderbook every 10-15 secs, but that's via public API, no auth required and checks balances every 45 secs or so...so no, not spamming the API. It's been running that way since maybe June with the old style (non-API key) version of the APIs.
I wish Gox would respond soon!
Yea, old style. Wasn't worried so much about the security benefits of API method due to low capital at this point.
Hmm.. using the old style API here as well.
Quote from: cottoneyeJoe
mine stopped around 14:30 PDT. Seems like that's an hour off from when your's stopped?
Actually, had the time wrong on mine, was 4:47 PM EDT. Still doesn't match up exactly with yours, but close enough that I suspect we both got caught up in the same issue.
Hmm, were your bots making too many calls by chance? Just tossing out ideas. It will be near impossible to pin point the issue without some input form Gox's side.
Yea, old style. Wasn't worried so much about the security benefits of API method due to low capital at this point.
Hmm.. using the old style API here as well.
Quote from: cottoneyeJoe
mine stopped around 14:30 PDT. Seems like that's an hour off from when your's stopped?
Actually, had the time wrong on mine, was 4:47 PM EDT. Still doesn't match up exactly with yours, but close enough that I suspect we both got caught up in the same issue.
Still working fine here. Bots too.
Out of curiosity - are you using the "new style" API with a token, or the old style u/p API?
Yea, old style. Wasn't worried so much about the security benefits of API method due to low capital at this point.
Seems you 2 have atleast that in common with your issue. Hopefully they are just working on something with that part of the API.
Still working fine here. Bots too.
Out of curiosity - are you using the "new style" API with a token, or the old style u/p API?
Glad to see someone else is having the same issue. My bots access through the API stopped working as well.
From the logs for my bot, looks like the problem started at 4:27PM EDT.
From the logs for my bot, looks like the problem started at 4:27PM EDT.
mine stopped around 14:30 PDT. Seems like that's an hour off from when your's stopped?
Strange. I tried pw recovery but it just gave a blank response, no error, and hasnt sent any email. I dont have any withdrawal or pw change notices in my inbox or spam filter and so leaning toward something wrong on the gox side and not a compromise of my account.
Exactly the same thing here.
It's not just you. I'm getting the same from web UI and from my bots that access through API. I havent changed my pw and it's strong and not used anywhere else!
Submitted support ticket. Hoping for the best.
Submitted support ticket. Hoping for the best.
Still working fine here. Bots too.
It working for me does not rule out some issue, however. Just makes it strange, assuming epetroel was able to get back in with a password change..??
Tried to reset my password, but never got a password reset e-mail (checked spam as well). Tried it with my username and e-mail address, but no dice either way. I put in a ticket with support, but no response back yet.
At least the fact that someone else is having the same problem makes me feel like this is probably just a Gox screw up rather than actually being hacked.
Strange. I tried pw recovery but it just gave a blank response, no error, and hasnt sent any email. I dont have any withdrawal or pw change notices in my inbox or spam filter and so leaning toward something wrong on the gox side and not a compromise of my account.
It's not just you. I'm getting the same from web UI and from my bots that access through API. I havent changed my pw and it's strong and not used anywhere else!
Submitted support ticket. Hoping for the best.
Submitted support ticket. Hoping for the best.
Glad to see someone else is having the same issue. My bots access through the API stopped working as well.
From the logs for my bot, looks like the problem started at 4:27PM EDT.
It's not just you. I'm getting the same from web UI and from my bots that access through API. I havent changed my pw and it's strong and not used anywhere else!
Submitted support ticket. Hoping for the best.
Submitted support ticket. Hoping for the best.
Still working fine here. Bots too.
It working for me does not rule out some issue, however. Just makes it strange, assuming epetroel was able to get back in with a password change..??
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