Anyone else not able to withdraw BTC from MTGOX?

Bitcoin-Cigarettes.com

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Two days later, no notification, but my wallet was credited the amount. Thanks for getting it through, MtGox

Still waiting to be verified, tho...

Quote from: Bitcoin-Cigarettes.com on November 18, 2013, 02:14:14 PM

I'm in the same boat, MtGox hasn't responded, and it looks like my transaction is floating out in their network somewhere, but the blockchain didn't pick it up...

Submitted a ticket, got a support number... I wonder how this will go...

TheFootMan

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Did withdraw less than 1 BTC today from MtGox, and it is yet to register on the block chain. Since I'm not in a hurry - I will just wait and see if it sorts itself out, if not, I will contact support. I'm thinking that giving support some time is the way to go about it - if people were less impatient, they would have more time to serve requests. Also, never depend on any exchange to dispatch your bitcoins immediately, they should be kept locally if the possibility of moving them immediately is very important.

Bitcoin-Cigarettes.com

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I'm in the same boat, MtGox hasn't responded, and it looks like my transaction is floating out in their network somewhere, but the blockchain didn't pick it up...

Submitted a ticket, got a support number... I wonder how this will go...

Bees Brothers

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The transaction has finally gone through.

Quote from: crazy_rabbit on September 28, 2013, 02:26:46 AM

You know, I read about you guys and your small Honey Business on coindesk. I'm sorry to hear you're in such a situation, especially as I sort of feel like you are not the run of the mill speculators. I think this also shows how Gox is hurting bitcoin entrepreneurs, small and large. Sorry to hear it.

Luckily it was a repeat customer and trusted us. He wasn't concerned about the delay cause he knew if it didn't come through, we would still take care of it.

We have run bitcoin-qt for the majority of the transactions, and that has never caused us any problems.

Hopefully this last transaction I will be able to get refunded as the items I wanted to purchase expired after an hour...much less two days.

crazy_rabbit

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Quote from: Bees Brothers on September 28, 2013, 12:17:43 AM

Quote from: No_2 on September 27, 2013, 07:53:27 PM

Been over 24 hours and still no broadcast from MTGOX to the network for my transfer despite two emails to support...

Getting worried now.

I'm in the same situation. Have sent 3 letters already, nothing but a form letter as a response.

We rarely use Mt. Gox anymore, but this is the third withdrawal that has had this problem this month. Angry

Its really embarrassing when a customer's money gets tied up for two days, and its really frustrating when a generous time limit expires on something you planned to purchase, and then will have to track down someone to hopefully get a refund.

Mt. Gox really should'nt post "Please be noted that the Mt.Gox Support Desk operates 24/7/365"... it makes one wonder if...

1) They take forever getting back to you because they have tons of problems and people to help, or
2) They don't have tons of people to help and are taking their time before bothering to help you.

Either scenario doesn't inspire much confidence.

I have one final withdrawal to make and I'll never have this problem again.

You know, I read about you guys and your small Honey Business on coindesk. I'm sorry to hear you're in such a situation, especially as I sort of feel like you are not the run of the mill speculators. I think this also shows how Gox is hurting bitcoin entrepreneurs, small and large. Sorry to hear it.

Bees Brothers

sr. member

Activity: 457

Merit: 291

Quote from: No_2 on September 27, 2013, 07:53:27 PM

Been over 24 hours and still no broadcast from MTGOX to the network for my transfer despite two emails to support...

Getting worried now.

I'm in the same situation. Have sent 3 letters already, nothing but a form letter as a response.

We rarely use Mt. Gox anymore, but this is the third withdrawal that has had this problem this month. Angry

Its really embarrassing when a customer's money gets tied up for two days, and its really frustrating when a generous time limit expires on something you planned to purchase, and then will have to track down someone to hopefully get a refund.

Mt. Gox really should'nt post "Please be noted that the Mt.Gox Support Desk operates 24/7/365"... it makes one wonder if...

1) They take forever getting back to you because they have tons of problems and people to help, or
2) They don't have tons of people to help and are taking their time before bothering to help you.

Either scenario doesn't inspire much confidence.

I have one final withdrawal to make and I'll never have this problem again.

No_2

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BTC: the beginning of stake-based public resources

Been over 24 hours and still no broadcast from MTGOX to the network for my transfer despite two emails to support...

Getting worried now.

crazy_rabbit

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RUM AND CARROTS: A PIRATE LIFE FOR ME

Quote from: CurbsideProphet on September 27, 2013, 12:50:32 PM

Quote from: vm1990 on September 27, 2013, 08:22:02 AM

i put it down to the Americans sticking there god damn grubby hands where they dont belong.... as a result any American should have to pay a price to use there service.... your not the only country struggling its just you think everyone else should help you clear you debts... nobody cares if America goes into debt we all just need to avoid them like we do with north Korea wait long enough im sure theyll blow themselves up...

im not racist i just really dont like ANYTHING about America..... nope nothing

You don't sound like a racist, just not very intelligent. The largest indebted first-world nation in the world is an Asian nation (Japan). Europe has far more systemic issues that the US. Europe is full with countries that are serial defaulters, the US has never defaulted on their obligations.

Hey, hey, hey, no truth talking 'round here. We don't want 'nun your facts.

CurbsideProphet

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Quote from: vm1990 on September 27, 2013, 08:22:02 AM

i put it down to the Americans sticking there god damn grubby hands where they dont belong.... as a result any American should have to pay a price to use there service.... your not the only country struggling its just you think everyone else should help you clear you debts... nobody cares if America goes into debt we all just need to avoid them like we do with north Korea wait long enough im sure theyll blow themselves up...

im not racist i just really dont like ANYTHING about America..... nope nothing

You don't sound like a racist, just not very intelligent. The largest indebted first-world nation in the world is an Asian nation (Japan). Europe has far more systemic issues that the US. Europe is full with countries that are serial defaulters, the US has never defaulted on their obligations.

vm1990

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i put it down to the Americans sticking there god damn grubby hands where they dont belong.... as a result any American should have to pay a price to use there service.... your not the only country struggling its just you think everyone else should help you clear you debts... nobody cares if America goes into debt we all just need to avoid them like we do with north Korea wait long enough im sure theyll blow themselves up...

im not racist i just really dont like ANYTHING about America..... nope nothing

KarmaShark

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Activity: 617

Merit: 559

Quote from: No_2 on September 27, 2013, 03:57:31 AM

Eight hours later and MTGOX still has not broadcast my transfer of BTC.

From MTGOX technical support:

Quote

When withdrawing or depositing bitcoins into your Mt.Gox account there may occasionally be a delay (1~24 hours) depending on network congestion, your internet connection speed and the time required to get 6 confirmations on the network

Depending on how many piers each node is connected to transaction broadcasts are almost instant (a few milliseconds) and I would definitely expect instant broadcasts from an entity the size of MTGOX with its own mining farm.

This is starting to move into the realm of deliberately giving misguiding information to customers and that worries me greatly.

It is possible that the litany of delayed BTC withdrawal issues coming out of Mt Gox over the last few months has to do with their fractional reserve system they are running. This is speculation, however each time a customer attempts to withdraw BTC from their operation they must either pull from their cold wallet if they have some in reserve, or they must wait until a Sell goes down large enough to prune from their account.

The problem compounds when that trader asks for their BTC soon after, and they now also encounter fictitious BTC withdrawal delays. I predict that as the issues with Mt Gox get worse due to their refusal to address the issue with us, more and more delays on BTC withdrawals will surface until everyone left at MT Gox is aware there are only so many Bitcoins left on Gox to satisfy a small % of overall deposits.

I hope to the Good Lord this isn't true. It is the most logical explanation at this point given their history, current refusal to address issues and mounting BTC withdrawal delays.

No_2

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Eight hours later and MTGOX still has not broadcast my transfer of BTC.

From MTGOX technical support:

Quote

When withdrawing or depositing bitcoins into your Mt.Gox account there may occasionally be a delay (1~24 hours) depending on network congestion, your internet connection speed and the time required to get 6 confirmations on the network

Depending on how many piers each node is connected to transaction broadcasts are almost instant (a few milliseconds) and I would definitely expect instant broadcasts from an entity the size of MTGOX with its own mining farm.

This is starting to move into the realm of deliberately giving misguiding information to customers and that worries me greatly.

No_2

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Quote from: joesmoe2012 on September 14, 2013, 03:57:20 AM

Usually the delay is a result of mtgox needing to refill their hot wallet from cold storage, likely because so many people are withdrawing BTC right now, they're having to dust off some coins that have been in cold storage for some time.

Again; I am withdrawing and nothing is being broadcast that can be seen by cryptsy or blockchain.info for nearly half an hour now.

I hope it is just an issue of cold storage retrieval.

Either way this is pretty bad.

https://blockchain.info/address/18qBHR26QbHyyW9PRSHFNEcZtXGyXQxCCD

joesmoe2012

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Ching-Chang;Ding-Dong

Usually the delay is a result of mtgox needing to refill their hot wallet from cold storage, likely because so many people are withdrawing BTC right now, they're having to dust off some coins that have been in cold storage for some time.

No_2

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BTC: the beginning of stake-based public resources

Ok; my transaction has appeared two days later, now with three confirmations.

No_2

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BTC: the beginning of stake-based public resources

Quote from: No_2 on September 12, 2013, 02:08:15 PM

I have emailed their help with no response for 14 hours now.

~~Coming up for 24 hours now and still nothing back from MTGOX's support...~~

Edit: just got this from them:

Quote

...Thank you for the email. Few BTC withdrawals are delayed because of the multiple transactions requested at the same time and the transaction should eventually go through. We will update you once it is complete...

Not sure what that means though.

seriouscoin

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Quote from: monbux on September 12, 2013, 03:05:13 PM

Quote from: seriouscoin on September 12, 2013, 09:47:59 AM

I have the same problem with a larger amount.

Emailed support and got the same "there has been a delay". Why is there a delay for just fcking send the btc? MtGOX is a bucket shop now?

That's why I stay away from MT.GOX at all times. I prefer BTC-e, or something like that, even if it is a trollbox

Thats the whole point of us withdrawing BTC Undecided

monbux

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Quote from: seriouscoin on September 12, 2013, 09:47:59 AM

I have the same problem with a larger amount.

Emailed support and got the same "there has been a delay". Why is there a delay for just fcking send the btc? MtGOX is a bucket shop now?

That's why I stay away from MT.GOX at all times. I prefer BTC-e, or something like that, even if it is a trollbox

No_2

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BTC: the beginning of stake-based public resources

Quote from: crazy_rabbit on September 12, 2013, 07:43:42 AM

email support, they will help you out. I've had problems occasionally (with much larger amounts of BTC) and they sorted it out. They aren't trying to steal 3 BTC.

I agree; I don't think they are trying to steal 3BTC. I think its incompetence rather than anything malicious.

I believe they are migrating their servers, so it may be due to that. If so a competent company should put measures in place to prevent this sort of thing occurring during a migration or upgrade.

I have emailed their help with no response for 14 hours now.

A successful company will scale itself appropriately to meet the growing demands of its users and business activities. However I get the feeling that MTGOX are trying to carry on as they did 3 years ago with the same set-up and this is clearly not working. I was initially very impressed with MTGOX but that has started to fade over the months: customers are in the dark about what's happening and I feel like this tiny organisation with small scale infrastructure is being crushed under the weight of the current user-base and carrying on with everyone there reassuring themselves it will all be fine.

thy

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Quote from: seriouscoin on September 12, 2013, 09:47:59 AM

I have the same problem with a larger amount.

Emailed support and got the same "there has been a delay". Why is there a delay for just fcking send the btc? MtGOX is now a bucket shop now?

Most likely MtGox don't have enoth btc either now when large amount of people try to withdraw btc from them.

It's about time MtGox puts all cards on the table and tells people exactly how bad the situation is after usgov stealing there usd's at dwolla and when MtGox expects to have full coverage for all btc and fiat at there site.

Topic: Anyone else not able to withdraw BTC from MTGOX? (Read 3869 times)