They will not communicate. You can only write within your account, you receive automated emails back that do not relate to what you have written.
If you phone, you get blatant lies told to you. Each call is finished by them telling you they will sort the problem if you get off the phone and that they will email you the resolve within an hour.
The email will come and it tells you exactly what you already know. Your account is FOREVER locked !
THIS IS WHY YOU COULD BUY 1 BITCOIN FOR $10 6 MONTHS AGO AND TODAY YOU NEED $120 TO GET ONE SINGLE COIN.
Wake up. It's YOUR MONEY !!!!!
The funny thing is that if you email them in advance and ask if this is allowed they will tell you that it is allowed, as well as operating a Bitcoin exchange, selling Bitcoin hardware and so on, but if you actually do it they will freeze your account forever.