Thanks for all people who tried to help ..
i'll Update the post when i get it back ..
Topic: ASIC status [ what's that means ] (Read 4070 times)
Quote
hi,
In that case,please ship back the defective hash board to below address.We'll double check the issue after we get them and confirm whether it's caused due to the boards themselves or improper use.
Make sure to describe it as "Warranty part" and declared value as "$40".
Mark up "make the delivery contact receiver to deliver it between 9:00am and18:00pm on Monday~Saturday" in the package.
Provide us the tracking number after you ship it out.
Name: MS Gao
Phone: +86 13312919190
Address: 20#Yumin Road Shajing Town Baoan Dist Shenzhen
City: Guangdong, Shenzhen
Country: China
Post code: 518104
Please also provide us the address info that we should follow to ship out the good replacement.
Name:
Phone:
Address:
City:
Country:
Post code:
Best Regards
SHERRY
In that case,please ship back the defective hash board to below address.We'll double check the issue after we get them and confirm whether it's caused due to the boards themselves or improper use.
Make sure to describe it as "Warranty part" and declared value as "$40".
Mark up "make the delivery contact receiver to deliver it between 9:00am and18:00pm on Monday~Saturday" in the package.
Provide us the tracking number after you ship it out.
Name: MS Gao
Phone: +86 13312919190
Address: 20#Yumin Road Shajing Town Baoan Dist Shenzhen
City: Guangdong, Shenzhen
Country: China
Post code: 518104
Please also provide us the address info that we should follow to ship out the good replacement.
Name:
Phone:
Address:
City:
Country:
Post code:
Best Regards
SHERRY
i got this reply now from SHERRY and i'm about to ship that board back to China in in order to fix it.
please wish me good luck with this ..
Good luck! Hopefully they can get one to you quickly.
Then you will be back to mining again 100 percent
Quote
hi,
In that case,please ship back the defective hash board to below address.We'll double check the issue after we get them and confirm whether it's caused due to the boards themselves or improper use.
Make sure to describe it as "Warranty part" and declared value as "$40".
Mark up "make the delivery contact receiver to deliver it between 9:00am and18:00pm on Monday~Saturday" in the package.
Provide us the tracking number after you ship it out.
Name: MS Gao
Phone: +86 13312919190
Address: 20#Yumin Road Shajing Town Baoan Dist Shenzhen
City: Guangdong, Shenzhen
Country: China
Post code: 518104
Please also provide us the address info that we should follow to ship out the good replacement.
Name:
Phone:
Address:
City:
Country:
Post code:
Best Regards
SHERRY
In that case,please ship back the defective hash board to below address.We'll double check the issue after we get them and confirm whether it's caused due to the boards themselves or improper use.
Make sure to describe it as "Warranty part" and declared value as "$40".
Mark up "make the delivery contact receiver to deliver it between 9:00am and18:00pm on Monday~Saturday" in the package.
Provide us the tracking number after you ship it out.
Name: MS Gao
Phone: +86 13312919190
Address: 20#Yumin Road Shajing Town Baoan Dist Shenzhen
City: Guangdong, Shenzhen
Country: China
Post code: 518104
Please also provide us the address info that we should follow to ship out the good replacement.
Name:
Phone:
Address:
City:
Country:
Post code:
Best Regards
SHERRY
i got this reply now from SHERRY and i'm about to ship that board back to China in in order to fix it.
please wish me good luck with this ..
Actually my power source is up to 80 amps and i think it's OK to use for all 3 PSU's, and about the ticket i still have nothing from them until the moment but i'll give a call now and see what will happen ..
Is that number to us support? (I don't have them memorized). If to US support likely give a call during business hours tomorrow.
What is the power source of 80 amps? I was guessing 240 (30 amp breaker) or something. To have 80 solid amps I'm unsure what your using.
Actually my power source is up to 80 amps and i think it's OK to use for all 3 PSU's, and about the ticket i still have nothing from them until the moment but i'll give a call now and see what will happen ..
I'm using 3x Bitmain PSU 1600W ..
Actually i'm contacting BITMAIN here : https://support.bitmain.com/questions/pending
@notlist3d
i know you'd like to help very much because you already helped me before, but this time i'm feeling much worry so should i contact them via https://bitmain.zendesk.com/hc/en-us , they're not answering my existing ticket since 6 AM GMT time so please advice ..
i've searched the phone number of BITMAIN warranty and i saw this number : 1-844-248-6246 so do you recommend to call them and ask for solution or they wouldn't help over the phone ?
Actually i'm contacting BITMAIN here : https://support.bitmain.com/questions/pending
@notlist3d
i know you'd like to help very much because you already helped me before, but this time i'm feeling much worry so should i contact them via https://bitmain.zendesk.com/hc/en-us , they're not answering my existing ticket since 6 AM GMT time so please advice ..
i've searched the phone number of BITMAIN warranty and i saw this number : 1-844-248-6246 so do you recommend to call them and ask for solution or they wouldn't help over the phone ?
It would not hurt to call. Do you know you have the 16 amps powering for all 3 PSU's?
But If you have a ticket I would ask for a update within ticket. If you hear nothing then send some emails.
I'm using 3x Bitmain PSU 1600W ..
Actually i'm contacting BITMAIN here : https://support.bitmain.com/questions/pending
@notlist3d
i know you'd like to help very much because you already helped me before, but this time i'm feeling much worry so should i contact them via https://bitmain.zendesk.com/hc/en-us , they're not answering my existing ticket since 6 AM GMT time so please advice ..
i've searched the phone number of BITMAIN warranty and i saw this number : 1-844-248-6246 so do you recommend to call them and ask for solution or they wouldn't help over the phone ?
Actually i'm contacting BITMAIN here : https://support.bitmain.com/questions/pending
@notlist3d
i know you'd like to help very much because you already helped me before, but this time i'm feeling much worry so should i contact them via https://bitmain.zendesk.com/hc/en-us , they're not answering my existing ticket since 6 AM GMT time so please advice ..
i've searched the phone number of BITMAIN warranty and i saw this number : 1-844-248-6246 so do you recommend to call them and ask for solution or they wouldn't help over the phone ?
That's exactly what i'm doing,
PSU 1 connecting blades 1-3
PSU 2 connecting blades 4-6
PSU 3 connecting blades 7-9
beside Extra one 6 PCI-e from PSU 3 to connect the controller ..
i'll post a photo to confirm it by morning because it's still OFF in remote place.
PSU 1 connecting blades 1-3
PSU 2 connecting blades 4-6
PSU 3 connecting blades 7-9
beside Extra one 6 PCI-e from PSU 3 to connect the controller ..
i'll post a photo to confirm it by morning because it's still OFF in remote place.
What PSU's are you using? I did not see this sorry if I looked over.
And not sure how you contacted bitmain. But make sure to make a ticket over here - https://bitmain.zendesk.com/hc/en-us
That's exactly what i'm doing,
PSU 1 connecting blades 1-3
PSU 2 connecting blades 4-6
PSU 3 connecting blades 7-9
beside Extra one 6 PCI-e from PSU 3 to connect the controller ..
i'll post a photo to confirm it by morning because it's still OFF in remote place.
PSU 1 connecting blades 1-3
PSU 2 connecting blades 4-6
PSU 3 connecting blades 7-9
beside Extra one 6 PCI-e from PSU 3 to connect the controller ..
i'll post a photo to confirm it by morning because it's still OFF in remote place.
It would be nice to see how the PSUs are connected.
You are using one PSU to power 3 blades, right? -> 2 different PSUs on one blade can cause trouble, so dont mix it.
PSU (1) for blades 1-3
PSU (2) for blades 4-6
PSU (3) for blades 7-9
You are using one PSU to power 3 blades, right? -> 2 different PSUs on one blade can cause trouble, so dont mix it.
PSU (1) for blades 1-3
PSU (2) for blades 4-6
PSU (3) for blades 7-9
Actually when i changed the PSU i just moved the first PSU to the 3rd PSU place and kept changing all in order to check if it will happen with any other blades ..
about HW errors i don't know what ERROR is that and i don't know what to do !!
about lower the clockspeed i'm not sure that it's right, but i'm still waiting for Bitmain to reply my ticket so i'll ask them about it.
I'm sure that it's not caused by me because after checking it for the first time i just moved it to open environment which i set it host my miners and never touched it after that so no way to have water or direct sun on it or even DUST ..
about HW errors i don't know what ERROR is that and i don't know what to do !!
about lower the clockspeed i'm not sure that it's right, but i'm still waiting for Bitmain to reply my ticket so i'll ask them about it.
I'm sure that it's not caused by me because after checking it for the first time i just moved it to open environment which i set it host my miners and never touched it after that so no way to have water or direct sun on it or even DUST ..
So you changed the PSU @ chain 1-3? It isnt better now?
Can you post pictures -> to see how the PSUs are connected to the miner / blades?
try the following:
Can you post pictures -> to see how the PSUs are connected to the miner / blades?
try the following:
- lower the clockspeed from its 325 MHz to 300 or 275 -> make sure its not affecting your warranty, if you dont know that, ask Bitmain before doing it
- you have a lot of HW errors -> you have had them before as well (with chain 3 running quite fine). I remember the picture in your closed thread with 12h uptime and ~2000 HW errors.
- If you can make sure its not caused by an faulty PSU, I would ask Bitmain within your 90 day warranty. You probably have to go for rma
any one can help ??
i already contacted Bitmain but still have no reply from them.
i already contacted Bitmain but still have no reply from them.
Update :
Please advice !!
Please advice !!
finally it show up like this :
i don't know what to do ..
i don't know what to do
..
OK, when i unplug the blade number 3 i see that it's all look like -------- -------- -------- ------ and ASIC# 30 as it show up when i unplug the other blades.
then when i changed the power cables and use another PSU i see that it's still missing ASICs so it show up like this : oooooooo oooooooo oooooooo ooooooo with number of 31 ASICs ..
Please advice ..!!
then when i changed the power cables and use another PSU i see that it's still missing ASICs so it show up like this : oooooooo oooooooo oooooooo ooooooo with number of 31 ASICs ..
Please advice ..!!
it seems helpful, i'm about to try it now and will get back to you.
It's the new S5+ Miner and i'm using 3x BITMAIN PSU 1600w
please explain the problem i'm felling soo worry about it, it's 6,674.56 GH/S(avg) now !!?
please explain the problem i'm felling soo worry about it, it's 6,674.56 GH/S(avg) now !!?
okay
you have nine blades each has 3 pcie cables
blade 1
blade 2
blade 3 this has a power issue
blade 4
blade 5
blade 6
blade 7
blade 8
blade 9
so turn the machine off pull the 3 pcie cables out from the blade 3
start the machine that not that blade 3 should read nothing since it has the plugs out.
if blade 7 reads nothing you started on the wrong side
turn the machine off plug in the three and unplug counting from the other side.
then turn the machine on now blade 3 should be blank.
all other blades should look great.
turn the machine off. keep the 3 unplugged pcie cables off to the side.
unplug one of the blades next to the blade 3
use those cables in blade 3
turn the machine on blade 3 should be perfect since you know the cables worked in the blade right next to it.
if blade 3 still sucks you need to contact bitcointech to get a new blade
if blade 3 works the the problem is in the cables
try looking at the 3 pulled cables again.
i think you have extra if you have 3 psu's swap in 3 extra cables.
Thats all I got.
It's the new S5+ Miner and i'm using 3x BITMAIN PSU 1600w
please explain the problem i'm felling soo worry about it, it's 6,674.56 GH/S(avg) now !!?
please explain the problem i'm felling soo worry about it, it's 6,674.56 GH/S(avg) now !!?
PLEASE HELP !!
is that all from the same miner?
you may be lucky and have a simple power issue. loose cable etc.
So what do you use for the power supply?
board 3 or blade 3 appears to be not getting enough power.
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