It's the second time they have closed one of my complaints without even giving me a chance to make a statement on the casino's reply: https://www.askgamblers.com/casino-complaints/all-right-casino-account-closed-and-under-investigation-for-7-weeks
I've asked their customer support to reopen the complaint but they refused.
I've asked their customer support why they even ruled my complaint 'resolved' (in favor of the casino) but they refused to give me a reason.
But hey, it's good for their statistics, I guess. They can add another completely unresolved dispute to their resolved record and everybody - except the player - is happy!
that's not a very good feedback on their service. but i dont think the OP will address your issue here as he was last active last year. maybe, this will just serve as a warning how they approach player's issues towards complaint like this. so with regards to stats, we all know that most of them are not legit numbers.
can they really qualify as the number one independent casino dispute mediator as per claim on their site?