I hope this is a simple mistake, and not a pattern. But we’ve given Cryptsy every chance to make things right, yet they continue to ignore us.
I’m helping a friend with an XRP trade. We choose to exit the position using Cryptsy.
We deposited the XRP in Cryptsy. And tried to place a stop-loss order.
We got errors with the order. So we sent a support request regarding the stop loss errors.
A day or 2 later we login to the account to test if Cryptsy has fixed the issue. The XRP was missing. We checked the transaction history. Nothing shows. It’s as if it was never deposited.
We open a support ticket.
We get a response back asking for the username & email. We send the username & the XRP deposit transaction details.
And that’s the last we have heard from them. That was 4 days ago.
We’ve contacted them multiple times since. All showing in the ticket history.
Yet they continue to ignore us.
In the meantime our stop loss has long been hit, and the market continues down. Causing us to lose yet more every day.
I want to give Crytpsy every benefit of the doubt here. But they simply refuse to respond.
If you have coins in Cryptsy be advised. Deposits are showing up missing, and Cryptsy simply ignores you when you try to get it resolved!
Cryptsy agents reading this, get this resolved, or we’ll take up a suit, not just for the missing coins, but also for the wealth lost because of the delay in giving us access to our funds.
Cryptsy, you already have enough legal issues. Don’t add to the pile.
Saw someone complaining on Reddit about 180 BTC withdrawl being held. For what its worth, I had like 11 Bitcoins on Cryptsy at some point the withdrawal was taking awhile (About 1+ Year ago), Took a couple days after that to resolve the situation. Just remain calm, and prepare for the worst, hope for the best. I can't speak for Cryptsy now, but it has been a pretty reputable site back when I was using it regularly, we all know these things can change quite quickly.