I deposited 50$ last thursday that still hasn't showed up in my account, would this have something to do with it? I can't get wbx to answer my email.
i'm sad to say these guys are quite a bit slower than they used to be.
withdrawal requests used to get verified by the next business day at the latest, but i'm still waiting on one from Friday morning:
08:39am 20-Jan-12 Verifying
i think i'll only put quite small amounts through there until the situation improves again.
Agree.
I emailed them about a withdrawal and got this reply this morning.
We are having slight delays with withdraw request and will resolve the problem shortly.
Hi all,
We have an announcement, we apologise to our members that are experiencing delays in the services we provide, over the past weeks we have had a series of charge backs to our account which has forced our banking institution to hold our funds on several occasions this year. we wanted to carry out an investigation on these criminals before we release it to the public, the good news is that we are making progress in catching these criminals.
In order to protect your money we have had to increase the security around our accounts and systems, the following is the new process.
1. We now have series of accounts with minimal funds
2. We now hold a small amount of funds outside our banking institution.(in the event our account is frozen again)
3. A large portion of our transaction are manually processed.
What these new security measures mean? The processing of deposits stays the same with no change how ever withdraw requests will be slightly affected, next day processing will now be delayed.
We do want your feed back on this matter.
Happy Australia Day
Andre
