Balance Removed from CoinRoyale | Bitcointalksearch.org

rodskee

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Quote from: victorhing on April 06, 2021, 10:50:07 PM

Hi EdenHazard,

I' m sorry about your balance getting removed in CoinRoyale. As Ash and others have mentioned, according to our TOS, the funds in the dormant accounts are subject to removal, especially if the account is more than 5 years old. In addition, the email asking for the funds doesn't match the email of the accounts, which we definitely can't do it. We have emails coming in almost every week 'claiming' he/she owned the 'accounts' and asked us to send funds out to the address he/she provided. It's a textbook tactics by scammers and our team are very aware of it.

That being said, I'm giving you the benefit of the doubt for now as you're longstanding member here and a long time customer with us (I also remember talking to you back in the days). I'll PM you and work with you personally on further verification for your account.

One of the best Answer I ever read from gambling site owner for long time now, though there are some instance that Good answers comes some day but the reaction of Coinroyale owner is really Outstanding .

Respected 100%.

________________________________________

For OP , I think this thread Must be Locked for now since the Site is acting to answer your claim and may Re Open once the settlement happens or for further Update.

janggernaut

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Quote from: ryzaadit on April 07, 2021, 01:51:19 AM

And see the situation post from @Victor seem like you also contacted with a different email, not the same as the email account.

Because he forgot his email which registered on CoinRoyale before, he has said that on OP when he made that email.on 2016 (it's already on OP).

Quote from: victorhing on April 06, 2021, 10:50:07 PM

That being said, I'm giving you the benefit of the doubt for now as you're longstanding member here and a long time customer with us (I also remember talking to you back in the days). I'll PM you and work with you personally on further verification for your account.

Respect this decision as well. +1

mediaBuzz

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Quote from: victorhing on April 06, 2021, 10:50:07 PM

Hi EdenHazard,

I' m sorry about your balance getting removed in CoinRoyale. As Ash and others have mentioned, according to our TOS, the funds in the dormant accounts are subject to removal, especially if the account is more than 5 years old. In addition, the email asking for the funds doesn't match the email of the accounts, which we definitely can't do it. We have emails coming in almost every week 'claiming' he/she owned the 'accounts' and asked us to send funds out to the address he/she provided. It's a textbook tactics by scammers and our team are very aware of it.

That being said, I'm giving you the benefit of the doubt for now as you're longstanding member here and a long time customer with us (I also remember talking to you back in the days). I'll PM you and work with you personally on further verification for your account.

After all, they did show integrity Cheesy

. Respectable decision. OP, please update this thread once everything is solved.

ryzaadit

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Quote from: EdenHazard on April 06, 2021, 12:23:34 PM

-snip-

My though.

They still have "inactive" account rules and seem like they change the ToS after this issue getting into the public as well, but for "inactive" ToS the fund not removed is sending to you while you have stored address on the account. That's could be the reason, I don't find any information about the "dormant" account at the first time seeing on their ToS but while re-check again find it that.

And see the situation post from @Victor seem like you also contacted with a different email, not the same as the email account.

hopenotlate

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Taking off my hat in the face of truly professional behavior on CoinRoyale management side, this is how to run a business with honesty and customer focus.

Congrats for this.

avikz

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Quote from: victorhing on April 06, 2021, 10:50:07 PM

Hi EdenHazard,

I' m sorry about your balance getting removed in CoinRoyale. As Ash and others have mentioned, according to our TOS, the funds in the dormant accounts are subject to removal, especially if the account is more than 5 years old. In addition, the email asking for the funds doesn't match the email of the accounts, which we definitely can't do it. We have emails coming in almost every week 'claiming' he/she owned the 'accounts' and asked us to send funds out to the address he/she provided. It's a textbook tactics by scammers and our team are very aware of it.

That being said, I'm giving you the benefit of the doubt for now as you're longstanding member here and a long time customer with us (I also remember talking to you back in the days). I'll PM you and work with you personally on further verification for your account.

Wow! That's a fantastic move! Loved this gesture and courtesy even after your company has no obligation to refund the money after a long 5 years as per the terms & conditions. That's the power of this beautiful community and straight forward communication.

Please do let us know the outcome of this matter! It's highly unlikely that casino support team would entertain a query for a 5 years old fund and where the registered email address is not being used for communication.

Kittygalore

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Quote from: victorhing on April 06, 2021, 10:50:07 PM

I' m sorry about your balance getting removed in CoinRoyale. As Ash and others have mentioned, according to our TOS, the funds in the dormant accounts are subject to removal, especially if the account is more than 5 years old. In addition, the email asking for the funds doesn't match the email of the accounts, which we definitely can't do it. We have emails coming in almost every week 'claiming' he/she owned the 'accounts' and asked us to send funds out to the address he/she provided. It's a textbook tactics by scammers and our team are very aware of it.

That is a pretty bad business practice in my opinion, deleting dormant accounts are not the best thing to do,you could've backed it up before deleting especially if there are funds in that account, that is basically taking someone's money away, you could also use some kind of verification of the owner to prevent scammers you know.

newwest

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Quote from: victorhing on April 06, 2021, 10:50:07 PM

Hi EdenHazard,

I' m sorry about your balance getting removed in CoinRoyale. As Ash and others have mentioned, according to our TOS, the funds in the dormant accounts are subject to removal, especially if the account is more than 5 years old. In addition, the email asking for the funds doesn't match the email of the accounts, which we definitely can't do it. We have emails coming in almost every week 'claiming' he/she owned the 'accounts' and asked us to send funds out to the address he/she provided. It's a textbook tactics by scammers and our team are very aware of it.

That being said, I'm giving you the benefit of the doubt for now as you're longstanding member here and a long time customer with us (I also remember talking to you back in the days). I'll PM you and work with you personally on further verification for your account.

This is the best gesture from the admin of the site to its users since as per policy it is fair what you stated and did it. But knowing the other side too and ready to be making changes if need be is the best thing because this is how you build the trust among users and also help in building a good reputation in long term.

yahoo62278

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Quote from: victorhing on April 06, 2021, 10:50:07 PM

Hi EdenHazard,

I' m sorry about your balance getting removed in CoinRoyale. As Ash and others have mentioned, according to our TOS, the funds in the dormant accounts are subject to removal, especially if the account is more than 5 years old. In addition, the email asking for the funds doesn't match the email of the accounts, which we definitely can't do it. We have emails coming in almost every week 'claiming' he/she owned the 'accounts' and asked us to send funds out to the address he/she provided. It's a textbook tactics by scammers and our team are very aware of it.

That being said, I'm giving you the benefit of the doubt for now as you're longstanding member here and a long time customer with us (I also remember talking to you back in the days). I'll PM you and work with you personally on further verification for your account.

Respectable move

victorhing

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CoinRoyale.com

Hi EdenHazard,

I' m sorry about your balance getting removed in CoinRoyale. As Ash and others have mentioned, according to our TOS, the funds in the dormant accounts are subject to removal, especially if the account is more than 5 years old. In addition, the email asking for the funds doesn't match the email of the accounts, which we definitely can't do it. We have emails coming in almost every week 'claiming' he/she owned the 'accounts' and asked us to send funds out to the address he/she provided. It's a textbook tactics by scammers and our team are very aware of it.

That being said, I'm giving you the benefit of the doubt for now as you're longstanding member here and a long time customer with us (I also remember talking to you back in the days). I'll PM you and work with you personally on further verification for your account.

Bitinity

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Quote from: EdenHazard on April 06, 2021, 12:23:34 PM

Quote from: ryzaadit on April 06, 2021, 12:15:14 PM

Just recheck again and yeah they have that term.

IMO, since they provided this information on their term & condition of their casino nothing you cant do right now since every service have their own rules and policy. I know was pitty losing 0.13 BTC but nothing cant do right now by following of their ToS since you are agree to all of them while you are decide to register.

Oh yeah about the ToS thing.
I found it's interesting ...

Take a look here https://web.archive.org/web/20160413102638/https://coinroyale.com/tos

Thoughts ?

Are you referring to this term:

Quote

Inactive Accounts
We reserve the right to close any accounts that have been inactive for more than 6 months and reclaim their funds. If have set a fixed withdraw address from the account menu, we will send the funds in your account to that address. If you have filled out a contact email, we will try to contact you via email before we shut down your account.

and comparing it to the new term on the screenshot above which is a bit modified? Afaik ToS is subject to change, so any casinos has the right to change/update/modify their ToS anytime it is needed. The old term is basically similar in case of "inactive/dormant account". It is just an unfortunate accident for you because you lose the access to your email, I believe they have tried to reach you in the past by contacting your registered email.
Imho you may get different result if you open a thread like this one back in 2016 after you get not reply from Victor.

EdenHazard

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Quote from: ryzaadit on April 06, 2021, 12:15:14 PM

Just recheck again and yeah they have that term.

IMO, since they provided this information on their term & condition of their casino nothing you cant do right now since every service have their own rules and policy. I know was pitty losing 0.13 BTC but nothing cant do right now by following of their ToS since you are agree to all of them while you are decide to register.

Oh yeah about the ToS thing.
I found it's interesting ...

Take a look here https://web.archive.org/web/20160413102638/https://coinroyale.com/tos

Thoughts ?

ryzaadit

legendary

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Quote from: EdenHazard on April 05, 2021, 06:34:02 PM

Just recheck again and yeah they have that term.

IMO, since they provided this information on their term & condition of their casino nothing you cant do right now since every service have their own rules and policy. I know was pitty losing 0.13 BTC but nothing cant do right now by following of their ToS since you are agree to all of them while you are decide to register.

rodskee

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Quote from: mediaBuzz on April 06, 2021, 05:20:33 AM

Why did you stop contacting them in 2016 though? Did you give up at some point and now when your money is x10, you are desperately trying to take back the money that you lost because of your own fault?

because this is what he does , he Even make a contest just to find out where did the funds comes .

Quote from: EdenHazard on June 29, 2016, 10:08:33 AM

No offense man, but legally you can't do anything about your funds unless coinroyale wants to show some integrity out of their heart.

Actually while that is the real score , Yet that's hard to accept.
but the Main issue here is that The Coinroyale team is reaching out to His email but the problem is he has no access on that said Email.

maxreish

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I dont think you can still get that account back. Their TOS clearly stated about the dormant account and as they are trying to help you out, those informations they want you to provide which I doubt if you all remember those, if they terminated your account the how can they return your balance?

Well, you still have a point though. If they reply you back then, it was already fixed and will not reach this situation.

michellee

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Quote from: EdenHazard on April 05, 2021, 06:34:02 PM

So what do you really think about this policy and my situation.
Am I guilty for being dormant and the balance get wiped out while I was in attempt to get access to the account back in 2016 ?

You and the site are not wrong. But you have an account with that site, so you need to follow their rule and if the rule is written, the dormant account will be blocked or terminated because there is no activity from you.

The site can recover your account, but I am afraid that the funds will not belong to you as you are inactive for a long time. I am pessimistic if your funds can recover as that is a long time from now, but if they can recover your account, that will be good for you as you can get your old account. But as @yahoo62278 said, you need to responsible for all of your account, even your old account, on any website.

mediaBuzz

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Why did you stop contacting them in 2016 though? Did you give up at some point and now when your money is x10, you are desperately trying to take back the money that you lost because of your own fault?

No offense man, but legally you can't do anything about your funds unless coinroyale wants to show some integrity out of their heart.

hopenotlate

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It's an extreme situation to be honest: I' incline to be on the player's side mainly because ( that's my guess) keeping dormant accounts alive shouldn't involve a big effort by site owners but it's also true purpose of gambling sites is to run their core business and not act as free deposit accounts for players.
It's a pity so much money are wasted that way.
In my opinion would be a good gesture for the inconvenience from the site to offer some form of compensation like bonus money , free rounds or stuff like that.

Ucy

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I guess the betting site admin or customer service did not understand you clearly in order to give you an accurate reply. By the way, what betting site finally gave you that reply... CoinRoyal or Fortunejack? I'm not really sure if he/she understands you, assuming you are looking for the owner of the address which you probably claim you mistakenly transfer the coin to, or a virus/feature/setting changed the original address you intended to send the coin to to this current one? I expect he/she will make it clear to you, or help you solve the problem.

I think you could try to know from the admin if he/she can help you know exactly when the coins was moved(seems it was moved 3 days later after it was received), where it was moved to, who owns the address/account, whether it's illegal to refund users funds after they have been moved by admins after the one year period.
I hope he/she can still access the archive though, maybe ask if he can? That should help solve the problem.

thsceptic

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Any sincere honest gambling platform will never confiscate your funds for such silly reasons. Why it matters that he brought up this case 5 years? He can bring it after 50 years after all it is his money and if the site is up and running it must pay back. Clearly casino wants to take a cheap shot at 7000$ which shows their true colors.

Topic: Balance Removed from CoinRoyale (Read 486 times)