Topic: 🔥🔥🔥 BC.GAME - CASINO AND SPORTSBOOK | $1,000 GIVEAWAY LIVE! 🔥🔥🔥 - page 54. (Read 73186 times)

First and foremost, we sincerely apologize for the discrepancy between the customer service communication and the actual execution of your bets. We regret any confusion and inconvenience this has caused.To make things right, we have already sent a bonus equivalent to the amount of those two bets to your account, accessible via a link in a private message on this forum.

Thank you for bringing this matter to our attention, and please do not hesitate to reach out if there are any more issues or if there's anything further we can do for you. We are here to help and ensure your experience with BC.Game remains enjoyable and fair.

Ahh... thanks. Also thank you for confirming the content of the chat.

And Willy99, since that's the case and their support has confirmed that it should be voided, then I believe we can sort this out rather easily. I'll make sure BC's support get this resolved fastest they can.

First of all Thanks for the pictures in higher resolution!
I am a German native speaker and can confirm, that the support told you, that your bets are going to be canceled due to the fact that the game got postponed.

An BC.Game support account is active here in the forum, too. I am sure they can clean out the situation for you

Thank you Ahoybrause,
that´s the point. I placed my bets on 1st April. The game should be played on 7th April. After they changed the date, I asked in chat what will happens with these two bets. And Chat told me they will Void these bets.

You are right, Live support is really no help. But that´s only negative point at BC.game.

Hey,

here are the pics in better quality.
https://talkimg.com/images/2024/04/17/jfGEo.jpeg
https://talkimg.com/images/2024/04/17/jfTWW.jpeg

I asked the support three times. At 2nd time the created a ticket and relevant department should contact me. I never got an answer. I asked 3rd time and chat answered with ready-made phrases. "I´m sorry but the system has informed that the result of your bet is correct, sir. Sorry for the inconvenience"
That´s it. I also send an email, but got no satisfying answer.
Yes, message is in German. I´m sorry, BC.game offers live chat in German and I used these option. But user ahoybrause already confirmed what I told from chat.

Once again I would like to mention that I have never had any problems with BC.Game and I really appreciate their service.

You got that wrong, there were no bets for April first. He just made the initial bet on April 1st for a game that started one week later.
Something else you got wrong, the initial bet didn’t get voided, even though support confirmed it would be. They just graded it as a loss once the delayed game finally took place.
Anyway, since I am German I can confirm that support stated that the event has been cancelled and the bet should be updated shortly.

According to the TOS this is a clear void and I think when we forward this to somebody in charge it can be updated and voided, as it should have been in the first place.
Unfortunately live support often is no help at all, that’s one thing BC really has to improve!!

I agree that pictures in a higher resolution will be a much help to better understand the context of your situation. If you can provide those, that'll be super. Better yet, use talkimg. I'll say don't worry much about the text being in German, I am somewhat sure I can get a way around that.

Now, based from the current narrative, do I understand that your situation was your bets on 7th April [14:00] that's moved to 8th [19:00] got cancelled? If I may guess, it's cancelled due to the rule to void all bets if a game was postponed for more than 12 hours, whereas yours was 29 hours:


As for your bets on 1st April, were they also postponed or having some issues? Or are they running as scheduled?

Could you please upload the pictures in a slightly higher resolution? You can barely make out the content. Also, the chat message is in German if I see it correctly? I guess only a few posters here in the BC.Games thread can read/understand that.

Nevertheless: If the support assures you that the game will be canceled if it is postponed, then this should actually be the case. Have you asked support about this again? Perhaps the cancellation was not carried out due to a technical error or something similar?

I have always been very satisfied with BC.Game.
Great selection on sports bet, quick evaluation of bets, fast payout.

But now, unfortunately, I have a problem and the support doesn't admit the mistake.

On 1st April I placed two bets on Game Varnamo - GAIS
https://i.ibb.co/4mNJSW6/Game1.jpg

After I placed my bets the association decided to change date and place. Originaly match should be played on 7th April at 14:00. But they changed date to monday 8th April 19:00. In addition they wouldn´t play at Värnamo, pitch was changed to Boras.
Because of this fact I asked in chat what will happen with my bet. Do you will settle my bet or do you will void the match?
I recieved these answer:
https://i.ibb.co/4mNJSW6/Game1.jpghttps://i.ibb.co/H42cDgw/game2.jpg

Mike told me in chat that they will void these two bets. After I read these information, I placed a new bet on Varnamo.

Surprise on Monday evening. All bets were settled wrong. Also the two bets from 1st April. After these result I was in chat again. They told me bets were graded correctly. "I´m sorry but the system has informed that the result of your bet is correct, sir. Sorry for the inconvenience"

In my opinion it´s a hard decision. Because I got wrong information on chat. Of course, I accept the evaluated bet that I placed later. But it´t not ok at bets from 1st April where chat told me that they will void these bets.

Any idea what I still could do?
As I said, everything has been absolutely great so far. This is my first little bad experience with BC.game

Yeah, the same goes for me I just hover and go directly whenever I pay a visit my the other pages that I am interested with after bc.game.

As always.  

Thanks for the reminder, about to miss the other three as I'm forgetful. Will join shortly.

Thanks bud, I'll join there as well.

I would like to give a thumbs up to the BC.GAME for having a 2 mins approval of withdrawal! That was so quite fast!

Has anyone already predicted their match winner? I go all in YOLO for LT this match!

Damn Peanuts, you and BC going hard at the moment. That's nice.
BTC price is hard to predict at the moment, it really goes up and down. Guess I will take some days to get my first prediction in. 

Good luck to all the participants!

Giving a friendly reminder everyone!



Good luck!

I agree, the fire signs in the title of the thread are absolutely no reason to stir up dust here. The emoji has also been seen in other threads in the past, but there was no danger of confusion with BC.Game there either.

Not for me anyway, I've put a handful of threads in my favorites and that's how I get in. To be honest, I find the gambling startpage here on the board quite confusing, especially because there are a lot of posts in many different threads and the threads that interest me quickly slip to page 2. I save myself the trouble of searching by using direct entry points in my favorites.

There's no need to be thoughtful about the fire emoji mate. Each casino has an announcement thread here like bc.game can freely add any emoji depending on what's available and allowed by the SMF for the title. I know that we're getting familiarized with the three fire emojis but it's not a big deal at all as bc.game has its own branding in terms of logo and it's their cute and notable avatar mascot and 'b' pacman design.

Yes, it is all about reputation and how innovative they are but I somehow got confused when I saw those fire emojis and accidentally clicked on the thread. Later on, I realized that casino marketing is being looked at by icopress, which is why the same emoji is being used. That flame emoji does give a unique resemblance to the thread which I admire. But, it does make both the threads look similar which is confusing for everyone or may be it was me only.

I guess doesn't have an impact too much because at the end of the day, it is all about their reputation and credibility, as you can see in our gambling board most of the ann thread uses an emoji because its colourful and easier to notice by the viewers, so that's why they become more creative with the color and emoji they are using, seems this thing too is just coincidence.

In other words: you got delayed on getting your fund because you can't provide legit ID, tried to play with it [while others has suggested ways to resolve your situation], lost them all, and now being a butt-hurt and tried to smear the casino's name as a petty revenge for your own mistake.

Most other casino threads also have emojis, it’s just a coincidence they also chose the fire emoji for theirs. It is common in online marketing to use emojis to draw attention. You can just look at the “promotions” tab in your email account and see that many companies like to use emojis in the subject area. The flame and police siren emojis are very overused, but that’s only because they’re effective.