I really think it's a huge crock of shit when people try to blame a site for their addiction. The site did not make you sign up. They didn't make you deposit. They didn't tell you to do anything. You made the choice to do all these things. Yes, I see you addressed the fact that people might say these things, but that doesn't mean you are right to accuse a site of your incompetence.
I have gained 5lbs over the last week. Whom should I sue to get my weight taken off? The food companies that sold me the food I ate? Corporations that run the fast food joints? The gas station for giving me gas in my car so that I could go buy food?
Come on, it's getting ridiculous that noone wants to be held accountable for their own actions.
I have not blamed them for my addiction. Whether you personally agree with it or not, casinos have a responsibility when a player is showing clear signs of addiction/problem gambling. BC.Game has already acknowledged that themselves.
I am curious where do you draw the line in your views ? Are you cool with a doctor over prescribing or knowingly supplying an addict with opiates ? He's not forcing the pills down their throats. It's their choice afterall.
It's not about the line that I draw, it's about you. I read through your post and some things bother me. You contacted your VIP host in Nov 2021 and let them know you had an addiction or whatnot. Throughout the last 2 years you contacted hosts multiple times asking/begging for bonuses, and even contacted a user who has contact with the casino. You got bonuses most times I assume? What did you expect efialtis to do for you? Get you a refund? Get your account banned? You also stated you asked about getting around an exclusion.
So, why wait 2 years to say anything?
I just want to add, I am not seeking all of my deposits back, or even all of my losses after I conveyed my gambling problems. I told the casino I believe both parties made mistakes and exhibited poor judgment and that there should be a shared responsibility. I made a proposal to the casino for a % of my losses after I communicated my problems. I was told there was a near 0% chance for any portion of my losses back. Even if they agreed to my proposal, they would still be profiting hundreds of thousands of dollars off my account, but they have been completely unwilling and uninterested.
Then you post this.
What if they had agreed and gave you some money? Would you not be posting this thread or would you go to gamble somewhere else or even back at BCgame until you went broke again? Then try to get more money?
Some of the things you post make sense and maybe the casino isn't operating like they should. I haven't read their license and do not know exactly what their obligations are regarding all your complaints. I don't feel like had they agreed to give you a % of the money you lost back, that that would have magically solved your addiction. I think you woulda pissed it away and tried again ultimately making this thread only at a later date.
If you knew you had an issue, and you knew the site wasn't operating in the correct fashion regarding gambling addiction, you should have made this thread well before you went broke and made the issues known so that they could be pressured to fix things. Wanting any sort or refund should never have come into the equation IMO. This is my opinion and i'm sure you disagree, that's fine you're allowed to. I think you need to seriously seek help if you have that bad of a problem and take responsibility for that problem.
A lot of your questions seem to presume someone going through what I was going through, should be thinking clearly. In the midst of my out of control gambling, I was not assessing the casinos actions or non actions. That happened later.
I'm not going to spend much time addressing what I would or wouldn't do if I had reached a resolution with the casino. It's really not relevant. The only relevant thing is if the casino took advantage of my addiction and/or failed to act and that they benefited from it greatly. Who gives out bonuses when a player comes to you and says their gambling is out of control ? or that they can't take a break from gambling ?
BC.Game stated everyone is required to complete both levels of KYC to withdrawal.
https://imgur.com/a/KkMTQjvIt is required by their license, it is required by KYC/AML laws where they operate from.
Do they KYC everyone? I'm guessing not. They certainly did not with me. Why ? Could it be due to our conversation where I asked if self exclusion was pointless without KYC? The amounts of money I was depositing and withdrawing seem to absolutely demand KYC. But they let it slide. Why ?
They let the prohibited location slide. Why ? They ignored all my statements about my problem gambling. Why?
It's sure a lot of coincidences to happen to 1 player that enabled me to keep playing there. This is what gives me belief they took advantage of the situation. They will never admit it, and I can't definitively prove it, but what other logical explanation is there? If they are going to claim that they are so incredibly inept that they missed all of this, then they should accept some responsibility in this matter and not let 100% of the harm fall on me.
Or, let them come in here and say we did nothing wrong and tell me to get lost.