Topic: BC.Game not taking Responsible Gaming or Problem Gambling seriously (Read 352 times)

Just want to update everyone who follow and overseeing this case, OP raised his complaint to CG and... ask it to be rejected. I'm honestly confused, he raised a complaint, every conversation was made private by his request, and then he ask the case to be closed rejected. There's nothing we can learn from that CG's thread, literally.

Anyway, I think by that outcome on CG, it's safe to say that this case is also resolved.

This is quite interesting and deserves its on thread perhaps. I messaged this user providing the contact info of the person mentioned here. It seems this guy studsonbudson is posing as someone he is not.  I will give him a chance to come clean if he would like, but he should know we talked to the person he claimed to be friends with,  and that "friend" said studsonbudson stole 25k from him.  Mr budson aka "frostynuts", we have a great more number of details if you'd like to start a thread,  please do !

Are you sure you want me to do that buddy?? You want me to make a scam accusation thread on you with proof of you borrowing money from me and never paying back? And proof of you gambling a friend's funds that you were holding for him? Open DMs to newbies you coward. So I can DM you. And you can pay me back what you owe me you piece of shit scammer.

[/quote]
Your own screenshot by the way.


If you successfully blackmail BC.Game for 550k, please make sure to pay back everyone you've scammed and not just gamble it all

[/quote]


I have no idea who or what you are referencing.  Please start your own scam thread with whatever this is and don’t clutter this one. 

Lmao, jdagger is that you??? When are you paying my fucking money back. You've stolen from multiple stake users just to lose it on BC.GAME?? HAHAHAH LIFE IS POETIC INDEED. Guys this guy is full of shit, he's jdagger from Stake.com owes multiple stake users and scammed multiple stake users over 200k+. He's not just a gambling addict but a scamming fuck. If there ever should be a scam accusation on someone that should be on him. So are you ever going to pay your actual scam victims back?

You trying to scam and blackmail companies now that you can't scam users anymore??

You've clearly told the guy here, you've never actually requested self-exclusion by yourself? What are you trying to prove brother?

Your own screenshot by the way.


If you successfully blackmail BC.Game for 550k, please make sure to pay back everyone you've scammed and not just gamble it all

It's buried on the bottom of the site I don't remember exploring it , during that time I only discussed it with my hosts.  Which in that section you mentioned they said they welcome communication about your gambling problem and an opportunity to help.  They even admitted hosts have a responsibility to pick up on clues and act on them.  I think I gave more than clues.

The interesting thing is you can tell they just copied and pasted stuff from other websites regarding responsible gambling

They claim to offer session timers, deposit and wagering limits.  They don't offer these anywhere on the site.  They also claim to be proactive about stopping underage gambling yet don't ask for my birthdate.   

https://imgur.com/a/wxAJ8W3

OP, I have another question, during the time when you were trying to seek for help regarding your gambling addiction problem. Did you by any chance explore the site and come across a link like these?

1. Self-Exclusion contains some helpful information.
2. https://www.responsiblegambling.org

Those screenshots just show a live chat session about KYC.   It does not indicate the method in which he submitted documents as per their request.  They even mention the email that sent the info was not the registered email leading me to believe it was done via email. The player even mentions he went through KYC "with support"

BC can verify when they added the upload section,  I am nearly certain it was more recent and not there in 2021.


Also regarding your comments about my phone number.   I registered it this year,  here you can see my host in September of this year noticing I verified it and gave me a bonus.  It became a recent requirement for their contests.

https://imgur.com/a/cqD6W2K


date I registered the phone number and verified it

https://imgur.com/a/b3UjZs7

I ended up spending one good hour digging through several sources looking for more insight for this situation. Two things that I discovered, regarding KYC and restricted country.

First, about KYC, maybe access to the page was different now from back then, but I think the option to perform KYC has been available from around the time of your initial situation, given there was a "case" stretched as far as January of that year, 2021, about a user who did their KYC.

And moving to the restricted country, I understand correctly that you create your account around early to mid 2021? I believe Costa Rica was not a restricted country back then, as shown by this snippet of forbidden teritory that someone happened to quote in full [thus, pseudo-archiving it]


I will have to say that BC should communicate better with their user when there is a change in their ToS [if they didn't already and you accidentally just click "I understand" and the likes without even reading it], but what happens most likely like this: you registered when Costa Rica was not a restricted country, thus your details [IP and phone number] are all accepted. I don't think BC check from time to time which user come from where, nor did their host let known such details, thus an overlook in this matter happened where you're not warned by your host when Costa Rica became a restricted country approximately one year ago [as shown by the statement in the snippet you have from CG].

The upload documents page was not there at the time I inquired about self exclusion/KYC. 


Regarding what they meant by "users"  this can be solved by them clarifying if that helps matters.   

I'll address this one.

First of all, I don't think the image source you took as reference bear any justice. The statement was "we require users", not "we require every users".

Regarding the KYC itself, as far as I know, casino... crypto casino are in a constant battle between offering anonymity and govt. compliance. Several platforms explained their situation regarding this "selective" KYC across many threads, that they always strive to keep their customer anonymous, understand that it's something their customer prefer, yet they still have to be compliant to govt. rules. Thus they'll prolong KYC/AML as long as they can; if their customer didn't do anything that require further check, like depositing without wagering [in line with AML compliance] or cheating the system, they'll quite likely won't ask that.

Sadly, sometimes these leniency also backfired, where they later caught multi-acc abuser only when they crosschecked the data, or people bypassing their georestriction. If you didn't do anything that's against their rule, then them not asking you to perform KYC actually come in tone with crypto casino's wish to keep their customer free from privy eyes.

Plus, voluntary KYC are always available, if you want to perform KYC, you don't have to wait for it to be asked, the page are always there, minutes away from being completed.

I tell you from my own experience that over the years I have accessed almost all the casinos that are advertised on the forum without using vpn and only in a minority of cases, like two or three, I found a blocking message, even though in the ToS it said that from my country I could not access. It's something that is happening less and less, I'm sure, but until recently it has been quite normal.

A lot of your questions seem to presume someone going through what I was going through, should be thinking clearly.  In the midst of my out of control gambling,  I was not assessing the casinos actions or non actions.  That happened later.  

I'm not going to spend much time addressing what I would or wouldn't do if I had reached a resolution with the casino.  It's really not relevant.  The only relevant thing is if the casino took advantage of my addiction and/or failed to act and that they benefited from it greatly.  Who gives out bonuses when a player comes to you and says their gambling is out of control ?  or that they can't take a break from gambling ?

BC.Game stated everyone is required to complete both levels of KYC to withdrawal.  
https://imgur.com/a/KkMTQjv

It is required by their license,  it is required by KYC/AML laws where they operate from.  

Do they KYC everyone? I'm guessing not.   They certainly did not with me.  Why ? Could it be due to our conversation where I asked if self exclusion was pointless without KYC?   The amounts of money I was depositing and withdrawing seem to absolutely demand KYC.   But they let it slide.  Why ?

They let the prohibited location slide.  Why ?     They ignored all my statements about my problem gambling.   Why?

It's sure a lot of coincidences to happen to 1 player that enabled me to keep playing there.   This is what gives me belief they took advantage of the situation.  They will never admit it,  and I can't definitively prove it, but what other logical explanation is there?   If they are going to claim that they are so incredibly inept that they missed all of this,  then they should accept some responsibility in this matter and not let 100% of the harm fall on me.  

Or, let them come in here and say we did nothing wrong and tell me to get lost.

It's not about the line that I draw, it's about you. I read through your post and some things bother me. You contacted your VIP host in Nov 2021 and let them know you had an addiction or whatnot. Throughout the last 2 years you contacted hosts multiple times asking/begging for bonuses, and even contacted a user who has contact with the casino. You got bonuses most times I assume? What did you expect efialtis to do for you? Get you a refund? Get your account banned? You also stated you asked about getting around an exclusion.

So, why wait 2 years to say anything?

Then you post this.

What if they had agreed and gave you some money? Would you not be posting this thread or would you go to gamble somewhere else or even back at BCgame until you went broke again? Then try to get more money?

Some of the things you post make sense and maybe the casino isn't operating like they should. I haven't read their license and do not know exactly what their obligations are regarding all your complaints. I don't feel like had they agreed to give you a % of the money you lost back, that that would have magically solved your addiction. I think you woulda pissed it away and tried again ultimately making this thread only at a later date.

If you knew you had an issue, and you knew the site wasn't operating in the correct fashion regarding gambling addiction, you should have made this thread well before you went broke and made the issues known so that they could be pressured to fix things. Wanting any sort or refund should never have come into the equation IMO. This is my opinion and i'm sure you disagree, that's fine you're allowed to. I think you need to seriously seek help if you have that bad of a problem and take responsibility for that problem.

I have not blamed them for my addiction.  Whether you personally agree with it or not,  casinos have a responsibility when a player is showing clear signs of addiction/problem gambling. BC.Game has already acknowledged that themselves. 

I am curious where do you draw the line in your views ?   Are you cool with a doctor over prescribing or knowingly supplying an addict with opiates ?   He's not forcing the pills down their throats.  It's their choice afterall.

I really think it's a huge crock of shit when people try to blame a site for their addiction. The site did not make you sign up. They didn't make you deposit. They didn't tell you to do anything. You made the choice to do all these things. Yes, I see you addressed the fact that people might say these things, but that doesn't mean you are right to accuse a site of your incompetence.

I have gained 5lbs over the last week. Whom should I sue to get my weight taken off? The food companies that sold me the food I ate? Corporations that run the fast food joints? The gas station for giving me gas in my car so that I could go buy food?

Come on, it's getting ridiculous that noone wants to be held accountable for their own actions.

That alone is enough to void all your casino bets and refund all deposits. If you won a significant amount, I'm sure they would void your winnings.

Btw, if they were licensed by reliable and reputable gambling authorities like the UK Gambling Commission, they would face serious fines for abusing problem players :/

The context was not changed I am certain of that, I was probably fixing a typo something along those lines, in real time when the messages were sent. 

Telegram only allows you to edit a message for  up to 48 hours after sending it. 

If you consider the replies to the messages that show "edited"  they are perfectly in line to what the message states, imo. 

The first message you noted,  I was asking for lossback bonus again and mentioned I was out of funds til tuesday.  Host references Tuesday and that he credited another bonus for me ($50)

2nd message noted the deaths in family I was dealing with and asking for a bonus to distract from the grief,  host mentions "not wanting to be unsympathetic"

I am notifying BC's representative about this situation. Meanwhile, I noticed that some of the chats were edited? Granted, at this point, it'll become he-said-they-said, as we won't know when it got edited and what's the original content is, but if I may judge from the reply, I don't think it matter much on this screenshot, but things can go both way on the earlier one. Do you mind to tell us why it was edited and what's roughly the original content sounds like?

I'm also reuploading your screenshots so everyone can see them easier.

The only difference on this case was the IP of the ban country is still acceptable to access the website which is supposed to blocked automatically by the casino. Most of the cases of restricted user manage to play to the casino by using VPN to bypass the restrictions while the casino in question allow this user to play in regular IP which I understand the initial impression that I’m allowed to play since not all player is very thorough on reading the ToS.

Right now, I can’t access the casino due to geo restrictions while the OP access it without the use of VPN.