Topic: BCgame - resolved (Read 464 times)

OP, I was told by my contact on BC that they have got to the bottom of the case and get it resolved. I can see that you've marked your thread as resolved as well, so I strongly assume there is no more issue and all is good. If so and all is well, do you mind to finalize it by locking the thread?

Well, might be that OP just recently discovered that, who knows. I mean, it also took me a while to figure out how I was screwed over by them. Had similar situation with loss-back, VIP host talking nonsense, affiliate things but also other stuff. As soon as I did realize what I am dealing with I basically told my host what a joke this was and moved on. No need to stick around at a place that basically is not good for your well being.

So yeah, like we both said, it's easier to move on when feeling dissatisfied. Sure it's sad to leave behind a very high level VIP account but sometimes it is what it is. If you don't feel appreciated go some other place that makes you feel better. Hopefully some of his players will follow, even though that's not easy to accomplish.

Umm... I have to beg to differ on whether the fact that OP made several loss-back claims in the past mattered or not. One of the things I tried to fish by pointing it out is "why now?".

Suppose BC's statement is true [this is also one of the things I tried to confirm by serving above statement] that she's made several loss-back claims in the past and we can safely assume she's familiar with the system and the calculation, so why now? Why not before? Why not on her second or third loss-back claims? Or one year ago? Or anywhere in between her first loss-back claims where she learned the true nature of BC's system and the point when she decided to raise this thread? What changed? What prompt her to give voice to her dissatisfaction?

Those said, I am in a total agreement with your suggestion about moving on.

All of the curiosity I have above, from what I can infer from my chats with BC, they've explained how things work to the OP and their feet are standing firmly, in a sense that there is nothing further that they can do to OP. So, if she's still feeling dissatisfied despite of her host's explanation and previous experiences [the other loss-back that she accepted, either willingly and gladly or simply because she can't do much so she consider it as "it is what it is"], then the best way is to move on. Take her affiliates to other casinos. Given her level and affiliate income [that hinted to the total revenue she brought to BC] it'll be BC's loss, not hers, anyway.

I don't really think it matter if OP got several loss back bonuses in the past, that's not the problem he has with the site. His problem is that they treat commissions as bonuses which bring your profit/loss statistic into profit -> make your eligibility to get loss-back harder unless you lose it as well and then it's just like the commission never happened.
So even if he withdraws the commission they would mark it as profit for him. Profit for him would mean it's a LOSS for the casino, and obviously paying commission is NOT a loss for a casino but actually a big profit since the commission rate is very low to begin with. SO I totally get where he is coming from. He earns them money and as a "thank you" they make it harder for him to get loss-back. Also this fake "profit" has impact on player's weekly recharge because it will make it smaller, another disadvantage for the player.

So honestly, that's not how it's supposed to be and I don't know any site which treats commissions like this. OP should just move on from BC and bring his players and his own wager to a site where commissions get treated fairly.

OP, I've got into quite a discussion today with several staffs of BC just to get to the bottom of your case with enough insight. I was told that your host has reached you and explained things, and that you've made several loss-back claims in the past, so it's suffice to say you're not unfamiliar with the system and how it works.

You're saying here that, you said and I quote, "they can't take a few minutes to find some resolve for this matter", were you saying that the explanation given by BC staffs to me is not correct? That your host did not reached you at all?

Yes, it is a well known fact that these sites can pretty much do whatever they want, whenever they want. This is why trust and reputation is so important. BC has changed the rules, changed the commission rates, lost data, fckd up, and then some.  None of which financially inconvenienced them but certainly cost me. They simply just changed T&Cs.

 If we really want to get into some sht I can add to this complaint. For example, when BC first released their ViP transfer program they were having issues with players who transferred not showing up under affiliates code. If noticed and brought to attention then BCgame would add the referral under the correct code.  When I had this issue I personally brought it to Coco's attention and he was supposed to add to my book. We were all really busy at the time and BC was starting to boom and he kept forgetting to have the devs add player. I didn't want to be annoying but i still brought up time to time.  It wasn't until I saw this player having a crazy run that i realized he still wasn't under my code.  Eventually player was added but by that time i had been screwed $4k+ in commissions. I was supposed to of gotten paid retro commissions but never saw it. 
All of this is documented. If i thought for a second that BC would care about this, I'd share proof

it's not like i haven't deposited here.  It feels so gross to know that i've deposited over $300k and can't even get a response from BC.Game.


https://imgur.com/a/P4NzBZs

Yeah exactly. I mean there is an answer to it, kind of. Because in the rules or whatever there is no explanation what affiliate commission actually is.
Of course it's not a deposit but it's also not a bonus of course. A bonus gets earned through wager/gameplay, bringing other players to the site, they then lose money and generate profit for the site which results in commission. So yeah, this should be seen as a bonus of course.
Sure other sites may do it differently but unless otherwise stated by the site they can basically do whatever they want since the whole thing is open for interpretation. Players says one thing, the site says the opposite. And in cases like this the site obviously always wins.

The real question is, what do BC.Game's terms and rules on affiliate commissions say in this regard? Are affiliate payments considered profit? Are you entitled to receive cashback if you lose your affiliate commission playing on the casino just like you would gambling with real deposits?

I haven't looked into the rules about it, but can you find a point that shows that you are right and they are wrong? 
If we let go of the what is fair and what isn't, is BC.Game breaking contractual obligations towards you and other affiliates?

I can't describe the level of disappointment.  I feel so used by BC.  The fact that they can't take a few minutes to find some resolve for this matter makes me sad. 

This is what we [the staff and me] try to confirm, whether the affiliate commission are considered and factored into PnL or it's a separate stats. I am quite sure my contact already has an answer, as they inquired this right after I reached them, it's just a matter of me catching their attention again. I'll try to harder to get their attention and answer.

Thank you again for contacting BC Game and trying to resolve this matter. But I don't know why they should say it's a misunderstanding. If I am not wrong, affiliate commissions always count as a profit for the players in most (if not all) casinos, and when you lose it by playing games, they do not consider it your loss, so the users do not get cashback/lossback for this loss.

The cashback depends on someone's overall profit and loss. If someone is at a real loss with deposits, they will get cashback. So, whatever I understood from this thread so far, I won't blame the BC game for that. But if they consider counting this is as a loss, then it's good for players. I would appreciate that.

Let's all refrain from throwing wild guesses, shall we? I was in touch with someone on BC and though I can't share our discussion at that point, they're in a belief that it's most likely a misunderstanding, or a technical issue, or perhaps something else being involved as a factor. They're promising me to get to the bottom of it, and I am currently trying to get a hold of them, to get an update and perhaps get this matter resolved. But they're a quite busy person and rather hard to get.

I am trying my best to catch their attention without borderline harrasing them by bombarding them with chat. Until then, rest assured that I am giving my best to get this matter clear.

To respond to your last point about other casinos... actually you are wrong.  Neither Stake nor Shuffle treat commissions as bonuses.  In fact, they treat it as a credit to your account with no difference to a deposit

See i think this is total bullshit because I am getting penalized for generating them income?  If i deposit and lose $1k but had recently claimed commissions of 2k, i would not be eligible for lossback.  If player B deposits and loses $1k he get's to claim $100 lossback bonus.  This is beyond dumb.  Idiotic.

and how about a second acct. / alt acct.  why would i not make one.  i know if you ask for permissions you can have a second acct.  so why would i be able to withdraw commissions, tip alt acct and be treated as a depositing player but not be treated the same on original acct?  there are too many fck holes with this system in place and all of them penalize the person who is actively working to make them income

This issue is that they are counting affiliate commissions as a bonus.  So when i withdraw it is counted as profit

I stick with the casino.

The balance you claim/withdraw on "Affiliated" is not counted as a deposit. It's the reward, and the things you are asking are just like the things (we claim rakeback) and want to lose back from those balances. It doesn't make any sense.

You can try to ask other casinos, they will have the same policy just like BC.GAME. In my perspective of your chats between you and casino, you already got the solution from your response. You want the balance can be qualified for such bonus (lossback) ? just withdraw the balance and re-deposit again.

It's quite simple.

Unfortunately, that is how it works in most casinos. Usually, I do not defend BC game because they have some bad stories. There are bunch of scam accusation against them but they have been working on those accusations. Now, I understand what you are talking about. You are not getting any cashback/lossback for your loss which you have earned from your affiliate commission.

I got your point. Unfortunately, The casinos see this as profit. All you can do is, withdraw the funds to your wallet and then make a deposit again. In this case, you might get cashback if you loss. But if their cashback system works with overall stats, then you won't get cashback no matter if you deposit a hundred times. So, it's better to spend your money somewhere else if you feel like this is a scam.

Hi, as what I wrote in reply to your PM about few minutes ago, I'll do a follow up with my contact later today. I can't do it right now because I've escalated your case to someone who is at a considerably high position and he's currently looking into your case. It's probably a simple case where he forgot to give me a follow-up due to him being busy, or perhaps because he's yet to hear from his coworkers.

All things considered, he's quite hard to get, but when I got to him, we tends to have a seamless communication, that he dedicate several minutes to me. Of which, I can't give to him within next couple of hours because I have to tend to IRL thing. I'll reach him later this evening.

Please be a bit patience.

Apparently BC.game does not care. I'm so sick of being ignored with this issue. Where are you at BC.game ?  How has no one responded to this yet?