This issue was brought up on our Bitcointalk thread as well. If there is anything else needed, please let us know.
We had a major system upgrade in early January that has things running much smoother. If you haven't used Kraken in a while we'd suggest stopping by and checking out our new trading interface at trade.kraken.com.
If you need anything else please drop by our Bitcointalk thread.
Topic: Be careful Kraken blocks account of his customers (Read 150 times)
Ask for help in this thread. Kraken representatives read it and sometimes help speed up support tickets.
https://bitcointalksearch.org/topic/ann-krakencom-exchange-with-usd-eur-gbp-jpy-cad-btc-ltc-xrp-nmc-xdg-str-eth-290799
This is the profile for one of the kraken representatives that helps on that thread.
https://bitcointalksearch.org/user/kraken-septimus-1135410
https://bitcointalksearch.org/topic/ann-krakencom-exchange-with-usd-eur-gbp-jpy-cad-btc-ltc-xrp-nmc-xdg-str-eth-290799
This is the profile for one of the kraken representatives that helps on that thread.
https://bitcointalksearch.org/user/kraken-septimus-1135410
Dear All
Be careful Kraken blocks account of his customers for several weeks, no transactions possible,
Kraken has locked my account due to their emails verifications and errors cloudflare for several weeks, I made a dozen tickets and severals mails, the support does not respond.
I'm not alone in this case, several people have seen their accounts locked
the strangest is the lack of responsiveness of the platform, it becomes insulting, no response to tickets and emails
does anyone have a procedure to speed up unlocking?
I must say that I am quite disappointed by the platform, I hope it is not a problem of funding kraken
no banks, no brokers, no trading platform in the world can afford to block customer accounts for so long. without affecting the trust in the company
if you have a solution thank you for communicating it to us
maybe you need to create a thread for this account blocking problem from kraken
best regards
Laurent Doudon
Be careful Kraken blocks account of his customers for several weeks, no transactions possible,
Kraken has locked my account due to their emails verifications and errors cloudflare for several weeks, I made a dozen tickets and severals mails, the support does not respond.
I'm not alone in this case, several people have seen their accounts locked
the strangest is the lack of responsiveness of the platform, it becomes insulting, no response to tickets and emails
does anyone have a procedure to speed up unlocking?
I must say that I am quite disappointed by the platform, I hope it is not a problem of funding kraken
no banks, no brokers, no trading platform in the world can afford to block customer accounts for so long. without affecting the trust in the company
if you have a solution thank you for communicating it to us
maybe you need to create a thread for this account blocking problem from kraken
best regards
Laurent Doudon
Jump to: