[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH

Saint-loup

legendary

Activity: 2604

Merit: 2353

It seems that customers from several countries(Netherlands, France and Poland at least) need to complete a new KYC before November 1st (2024) in order to still be able to use the exchange(including the Kraken Pro version). Otherwise their account are going to get restricted according to this email from Kraken. Customers won't be able to trade anymore and their accounts won't even be maintained in the future. They don't say anything about withdrawals though.

Quote

Kraken has recently acquired BCM (Coin Meester B.V.), one of the Netherlands’ oldest and most respected registered crypto brokers. This acquisition will enhance Kraken’s ability to serve our clients in the Netherlands, France and Poland.

As we transition to offer you a more bespoke and localized client experience thanks to this acquisition, we require you to confirm your account details, and agree to our new Terms of Service in order to ensure an uninterrupted experience. This information will be requested after you sign in to your Kraken account.

Please note that if you have already provided this information, no further action is required from you.

Using the button below, simply sign in to your Kraken account as soon as possible and complete the quick questionnaire.

Complete Questionnaire

If you do not complete this by November 1st, your open positions will be closed and trading will be restricted until you complete the re-verification process. Completion of the questionnaire will be required in order to maintain your account.

If you have any questions, please don't hesitate to contact Kraken Support who are available to help 24/7/365.

Thank you for choosing Kraken

The Kraken team

Flyswatter

newbie

Activity: 10

Merit: 0

It was suggested I post here because Kraken cancelled my new account.

I posted about it here:

https://bitcointalksearch.org/topic/--5508184

Soon after the rejection, I had no problems opening a new account with a reputable (i.e. publicly traded) exchange.

Although the email I received from Justin says:

Quote

Thanks for your patience.

Unfortunately, we must inform you that we will be closing your Kraken account. For security purposes, we cannot disclose the reason for this action.

Your recent ACH transfers via Plaid have been canceled. These two transactions will not be processed from our side and your bank account will not be debited.

Kindly note that you cannot open another Kraken account.

We appreciate your understanding.

I was hoping you could further explain why and perhaps approve my account.

Thanks in advance.

Saint-loup

legendary

Activity: 2604

Merit: 2353

Personnaly I can still access to the classic/legacy version and place orders or make deposits and withdrawals through this link https://www.kraken.com/u/trade/new-order
I don't like very much the new/pro version but it's easier to see the orderbook and the charts while placing orders there I think and my computer manage to handle it quite easily fortunately, so I have no big issue with this configuration up to now. Even if it's less clear and easy to manage deposits and withdrawals with the new interface.

mescalito

full member

Activity: 351

Merit: 101

I don't like the new interface either, however it runs just fine on a VM running on my 11 YO laptop. It's good to try Brave and Vivaldi if FF is too slow.

reportingascam

newbie

Activity: 8

Merit: 0

Quote from: LoyceV on April 04, 2024, 04:35:32 AM

Quote from: Elegba on April 04, 2024, 04:23:39 AM

I'm asking them return crypto to my wallet

If it's based on government sanctions, it may not be up to Kraken (but I'm not a legal expert on international law).

Kraken disabled the legacy interface. The new interface uses 100% CPU on my old laptop, and slows down my entire system. That's a terrible design choice Sad

Change browser that will most likely help. Plenty of ones to try. Chromium (de-googled version of Chrome), Chrome, Brave, Firefox, Opera... Or upgrade laptop lol. What kind of speccs do you have??

LoyceV

legendary

Activity: 3290

Merit: 16489

Thick-Skinned Gang Leader and Golden Feather 2021

Quote from: Elegba on April 04, 2024, 04:23:39 AM

I'm asking them return crypto to my wallet

If it's based on government sanctions, it may not be up to Kraken (but I'm not a legal expert on international law).

Kraken disabled the legacy interface. The new interface uses 100% CPU on my old laptop, and slows down my entire system. That's a terrible design choice Sad

Elegba

jr. member

Activity: 41

Merit: 4

Quote from: LoyceV on April 04, 2024, 02:49:35 AM

Quote from: Elegba on April 04, 2024, 01:03:22 AM

they freeze my account

Based on your other posts: any chance you're in a sanctioned jurisdiction? See kraken.com/legal.

Yesterday I saw information: "we don't provide service in your region", Ok, then I'm asking them return crypto to my wallet, and, no any action. Crypto - frozen. No information from support. There were no notifications in advance!

LoyceV

legendary

Activity: 3290

Merit: 16489

Thick-Skinned Gang Leader and Golden Feather 2021

Quote from: Elegba on April 04, 2024, 01:03:22 AM

they freeze my account

Based on your other posts: any chance you're in a sanctioned jurisdiction? See kraken.com/legal.

Elegba

jr. member

Activity: 41

Merit: 4

Quote from: CRAIC on November 22, 2023, 02:11:40 PM

kraken was once good and reliable exchange. What happened to it?

I have a big problem with Kraken.
I was with Kraken since 2020.
Now without any explanation they freeze my account with 4 BTC.

I traded on kraken for 3 years and suddenly, without an explanation, they blocked my bitcoin withdrawal to my wallet. The support forwards my requests and pretends that they are "checking my account" even though I was verified!

Kraken! Return my money!
My Public ID AA90 N84G NIBP OLEQ

CRAIC

member

Activity: 94

Merit: 106

kraken was once good and reliable exchange. What happened to it?

1337leet

hero member

Activity: 1308

Merit: 508

Kraken is a bunch of scammers trying to lure users into their direct transaction business with up to 2% fees.
They deliberately hide the order book so that you are falsely forced into direct dealing.
Go f* yourself kraken.

Saint-loup

legendary

Activity: 2604

Merit: 2353

Quote from: LoyceV on July 16, 2023, 01:21:38 AM

Kraken removed the cheap SEPA withdrawal option, and added 2 new ones.

Old: €0.09 per withdrawal.
New: €0.90 or €1.00 per withdrawal.

The fee is now similar to the other exchange I use, but a 1000% increase is just excessive.

Yes that's because the bank (Fidor bank belonging to the french group BPCE) they were using for those cheap withdrawals has closed down unfortunately. But instant SEPA transfers weren't available through this option, so you needed to wait 1day or more during week-ends to get your funds.
With Clear Junction SEPA (0.90€) wires are instant.
https://support.kraken.com/hc/en-us/articles/360048657612-Fidor-Bank-funding-provider

https://support.kraken.com/hc/en-us/articles/360000423043-Cash-withdrawal-options-fees-minimums-and-processing-times-#eur

LoyceV

legendary

Activity: 3290

Merit: 16489

Thick-Skinned Gang Leader and Golden Feather 2021

Kraken removed the cheap SEPA withdrawal option, and added 2 new ones.

Old: €0.09 per withdrawal.
New: €0.90 or €1.00 per withdrawal.

The fee is now similar to the other exchange I use, but a 1000% increase is just excessive.

mich

legendary

Activity: 3122

Merit: 1032

#1 VIP Crypto Casino

Kraken has now secured a Virtual Asset Service Providers license in the country of Ireland. This US based crypto exchange is just 1 of the many of them moving to other countries at this time.
Curtis Ting, Kraken’s senior managing director for global operations, says it is because Ireland has good understanding about crypto.
https://finance.yahoo.com/news/kraken-secures-license-ireland-u-133000244.html

mu77aL

sr. member

Activity: 378

Merit: 250

kraken.com turned into a Scammers Plattform be Aware of thees Scammers!

Saint-loup

legendary

Activity: 2604

Merit: 2353

Quote from: cesmak on February 17, 2023, 03:25:44 AM

there is on the top menu, the "Portfolio" section that give you all the transactions, buy, sell, wd, deposit etc.

There is also the "History" section, and here some filtering fields so you can filter for wd and see all of them using the filter "Transaction category".

I think that there at the end of every line still pending may appear the button to cancel the tx. I can't verify because now i don't have transactions to wd to make and in the pro version probabably still didn't make one.

Should be in the subsection "Spot" of "Portfolio" where there is the column "Status" just like the one in the non pro version.

Cheers

Thank you very much cesmak, I will check that the next time I make a withdrawal, because I've looked at everywhere yesterday and I didn't found a way to check its status and cancel my withdrawal, I finally turned off the pro version and went back to the classic one to be able to get back this feature. It's sad if we can't do that in the pro version though.

cesmak

legendary

Activity: 1057

Merit: 1009

Quote from: Saint-loup on February 16, 2023, 07:22:41 PM

Quote from: cesmak on February 04, 2023, 04:16:58 AM

Great !!!

In the Kraken pro version how do you check the status of your withdrawals and how do you cancel them(when they are still pending) please? Because I haven't found that. It's an important feature in the classic version, so I guess there is something equivalent in the pro version, no? I don't see a Funding tab there unfortunately.

there is on the top menu, the "Portfolio" section that give you all the transactions, buy, sell, wd, deposit etc.

There is also the "History" section, and here some filtering fields so you can filter for wd and see all of them using the filter "Transaction category".

I think that there at the end of every line still pending may appear the button to cancel the tx. I can't verify because now i don't have transactions to wd to make and in the pro version probabably still didn't make one.

Should be in the subsection "Spot" of "Portfolio" where there is the column "Status" just like the one in the non pro version.

Cheers

Saint-loup

legendary

Activity: 2604

Merit: 2353

Quote from: cesmak on February 04, 2023, 04:16:58 AM

Great !!!

In the Kraken pro version how do you check the status of your withdrawals and how do you cancel them(when they are still pending) please? Because I haven't found that. It's an important feature in the classic version, so I guess there is something equivalent in the pro version, no? I don't see a Funding tab there unfortunately.

cesmak

legendary

Activity: 1057

Merit: 1009

Great !!!

Saint-loup

legendary

Activity: 2604

Merit: 2353

Quote from: cesmak on January 30, 2023, 03:35:22 AM

You are right for the fact that the info on available balance for exchange is needed, i don't know why kraken don't give it.

Probably in the simple interface of the standard site, they forgot...

I think you can also try to contact the support, and ask for this feasture, i don't know if they listen to users sugestions but giving a try, why not ?

I'm an experienced trader, so for me the pro version is what i usually use in all the exchange i use, so for me is not a problem, but i understand that not all people like to use a so rich inteface UI.

Cheers

I've contacted the live support from Kraken finally. And their answer has been to invite me to use pro.kraken.com instead, as you did or another Kraken website/UI : https://trade.kraken.com ... or to deduct manually the amount of my orders from my balance Cheesy

They said they will forward my query about the legacy interface though.
I don't like very much the trade.kraken interface so I decided to switch for the pro.kraken one. It reminds me the one of Bitfinex a little bit, and I start to appreciate it.

Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH (Read 628889 times)