KYC completion duration:
Zebpay : 2 days maximum
coinsecure: 5 to 6 days minimum, maximum (no guarantee unless one keeps
Support:
Both zebpay and coinsecure are really quick to respond on email. Especially coinsecure response are faster.
Zebpay has way better interface when it comes to the support related issues. You know what is current status of ticket.
customer Interface:
coinsecure: clicking on "Chat with us" window opens email contact and NOT a chat program. document upload section has serious issue in doing it's intended task.
bitcoin price premium:
coinsecure has better price options than zebpay: zebpay has it's own reason for higher buy rate though. For end user low buy rate is the end goal.
Yes you are right ideally CS should remove that box of Chat with us and just keep as an email and phone no for contact purpose. Another thing for zebpay as a customer if you want to buy their rate is always high and some time thier price difference between buy/sell is too vary to even imagine.
Will do something about the chat box.
It has a chat support function, but not got it manned at the moment, so all chats go through mail.
With volumes picking up, we focussing a lot more on support now.
Watch out for Version 2 of Coinsecure, coming very soon. Should kick ass and chew gum for sure.
Lots of fixes and upgrades with the KYC upload piece, etc. At the moment, is very strict and rejects a lot of formats, etc.. Doing something a lot smoother.
Would love to add teeny features that go a long way. Feel free to suggest.