BetChain.com |over 1,000 games | Jackpots | Provably Fair - page 14.

TwitchySeal

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Quote from: D2Hammer on March 25, 2018, 12:14:42 PM

Hi BetChain,

I played the first time today on your site, was very lucky, managed to fullfill the welcome bonus and made a withdraw of 0,19 BTC.
Was so happy, but...after that, I received a mail from your support team asking for a ID and a selfie (holding my ID).

I never had to provide my ID to any other BTC Casino before but the selfie thing is just ridiculous. Just read the whole thread and you wrote, that it's needed for no-deposit bonuses, but I don't claimed a no-deposit bonus.

What's next? A video verficiation? I don't get it - it's possible to register and deposit without providing any personal information, but when it comes to withdrawal you want all the details and a proove of that. So where is the benefit for playing with BTC?

Was it a deposit bonus or a no deposit bonus? I assume it was all crypto and no actual banking.

Regardless, it's pathetic that Betchain requires personal information and doesn't make it abundantly clear before offering any type of bonus. They will tell you that it's required by their regulators, but it's not - or at least they aren't able to prove that it is.

D2Hammer

newbie

Activity: 18

Merit: 1

Hi BetChain,

I played the first time today on your site, was very lucky, managed to fullfill the welcome bonus and made a withdraw of 0,19 BTC.
Was so happy, but...after that, I received a mail from your support team asking for a ID and a selfie (holding my ID).

I never had to provide my ID to any other BTC Casino before but the selfie thing is just ridiculous. Just read the whole thread and you wrote, that it's needed for no-deposit bonuses, but I don't claimed a no-deposit bonus.

What's next? A video verficiation? I don't get it - it's possible to register and deposit without providing any personal information, but when it comes to withdrawal you want all the details and a proove of that. So where is the benefit for playing with BTC?

TwitchySeal

legendary

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Quote from: BetChain on March 23, 2018, 04:15:02 PM

Hi,
This is the latest response we received from our platform provider-

"I have never heard back from the player.

We do not have information about Result and Secret of the game round of this player. He calculated the hash incorrectly , that's why the results in the end do not match.
This is a one time case that happened as a result of the incorrect actions of the player."

Pretty ridiculous to imply you don't have logs of every wager made...I'm sure it's not true.

Here, I'll help you find it.

Go through the logs and look for the point where the players mltc balance was exactly 11038.32960 . If there a multiple instances of this, look for the one where dealer won with AsQh

You can't change the player seed after the hand and before you verify outcome. I don't see how it would be possible for the verification to fail if it wasn't a problem on your end.

BetChain

hero member

Activity: 899

Merit: 500

Hi,
This is the latest response we received from our platform provider-

"I have never heard back from the player.

We do not have information about Result and Secret of the game round of this player. He calculated the hash incorrectly , that's why the results in the end do not match.
This is a one time case that happened as a result of the incorrect actions of the player."

TwitchySeal

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Quote from: BetChain on March 22, 2018, 08:35:16 AM

Hi,
We are still waiting for the player to respond to our requests.

All this info is in the game logs that both you and the provider have access to.

You have screenshots of the hands in question...it shouldn't take more than a few minutes to get all the info you need.

BetChain

hero member

Activity: 899

Merit: 500

Hi,
We are still waiting for the player to respond to our requests.

TwitchySeal

legendary

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Hi Brian,

Please update the community on this situation. I promise it won't be forgotten.

Is it your fault, the players fault or the providers fault? (prove it)

TS

TwitchySeal

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Quote from: BetChain on March 13, 2018, 11:01:26 AM

Hi,

Thanks for your support. I agree that is too long to respond to a client.

We asked the player for his result + secret, as the provider responded that the most likely reason why hash does not match is that the player calculated the hash from the stack, when it is necessary to calculate it from result + secret.

Once I send them the result + secret, they will be able to respond.

Thanks, again.

All this info is in the game logs that both you and the provider have access to.

BetChain

hero member

Activity: 899

Merit: 500

Hi,

Thanks for your support. I agree that is too long to respond to a client.

We asked the player for his result + secret, as the provider responded that the most likely reason why hash does not match is that the player calculated the hash from the stack, when it is necessary to calculate it from result + secret.

Once I send them the result + secret, they will be able to respond.

Thanks, again.

TwitchySeal

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Quote from: BetChain on March 12, 2018, 07:05:09 PM

Hi,
I sent another request to our platform provider to push to get a response from the aggregator team.
Thanks for your patience.

So they have just not responded since your first request (on March 1)

What the hell?

How is this ok and what would it take for you to stop offering games from this third party?

BetChain

hero member

Activity: 899

Merit: 500

Hi,
I sent another request to our platform provider to push to get a response from the aggregator team.
Thanks for your patience.

sunny2903

newbie

Activity: 15

Merit: 0

Thanks man!

TwitchySeal

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Quote from: sunny2903 on March 11, 2018, 04:28:25 PM

All of our games are provided by 3rd party providers. They will send us their findings.

this is basically the gist of the email I got back... both my emails to betchain are already summarized in the thread here.

Alright well Brian clearly owes you a reasonable response.

Don't give up. And please update the community with whatever happens.

Also, you will likely be approached by a user called "Game-Protect"

Do not give him any money to "help" you get your money back, it's a scam.

sunny2903

newbie

Activity: 15

Merit: 0

All of our games are provided by 3rd party providers. They will send us their findings.

this is basically the gist of the email I got back... both my emails to betchain are already summarized in the thread here.

TwitchySeal

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Quote from: sunny2903 on March 11, 2018, 01:39:34 PM

Even I'm waiting

Can you share your emails you've had and any evidence?

(censor any sensitive info - send me a pm if you need help)

Hey Brian,

WTF?

sunny2903

newbie

Activity: 15

Merit: 0

Even I'm waiting

TwitchySeal

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Quote from: sunny2903 on February 28, 2018, 01:33:48 PM

Hi Brian from Betchain..

I am a new user on betchain.com and deposited about 12.6 LTC on your site.

The multihand blackjack said it was provably fair, but I had at least 6 instances when the verification failed, and on all these hands: the dealer either made a blackjack or made 21 with less than 7 on his face up card.

I emailed [email protected] too with the 2 screenshots; no response. When I contacted live chat, all i got was: it was provided by 3rd party, we can't do anything.

This is really bad for a company that advertises as provably fair.

Sunny2903

PIC: 1: https://imgur.com/a/pFioE --- image when I had about 11 LTC left in my account.

PIC: 2: https://imgur.com/a/QAtDV ---- image when I had 1.xx LTC left.

I found multiple other times as well... but I didn't bother as my total money on your site was more than my deposits at that time.

I went to quickhash website and verified the hash of the final results shown. They didn't match with the result hash provided on the provably fair verification tool on your site. This is really bad.

Brian,
Can we get an update on this please.

BetChain

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BetChain

hero member

Activity: 899

Merit: 500

Hi,

All of our games are provided by 3rd party providers. They will send us their findings.

Thanks, again, for your patience.

sunny2903

newbie

Activity: 15

Merit: 0

Quote from: BetChain on March 01, 2018, 01:29:15 PM

Hi,
As you know, we have sent the screenshots to the game provider.

I'll keep you posted via email as soon as I hear back.

Thanks for your patience!

Thanks. Please do understand that I wasn't faking it or trying to scam your site. It was all genuine and I actually sent the first email within very few minutes of its happening.

There were total of 8 instances when this happened (6 times when I was in good profits, so didn't bother to take screenshots.)

Please take a look into this.

I am also very curious how the game provided will investigate into this? What if the provider just says everything is fair? It clearly isn't. Is there a methodology where you have all the game hashes and results present?

Sunny2903

Topic: BetChain.com |over 1,000 games | Jackpots | Provably Fair - page 14. (Read 71674 times)