Topic: BETCOIN.AG closing my account and keeping my funds - page 2. (Read 560 times)

Thanks @Saisher. As we mentioned earlier, this transaction was sent through a payment provider, instead of our normal system, as the account is not open. We noticed that one of the inputs is unconfirmed, so we put that one through an accelerator, as well, to be thorough. But yes, if this transaction does not confirm, we will of course ensure the player receives the funds. Unfortunately, at this point we just have to wait.

The fee is very small for a huge amount
https://mempool.space/tx/a87494a160e451105074b30840b3c5ad6a7f431a977e33abfa06373218829e7c

I've rebroadcast it through
https://bitaccelerate.com but its only loading when I entered the Transaction ID I know it's not a very reliable tool but this is the one I'm using to rebroadcast my transaction.
But since Betcoin.ag guaranteed that you will receive the amount, we have to trust his words just update once receive.

We rebroadcast the transaction and will monitor closely. You will certainly receive the funds.

Hi,

the transfer i received back from betcoin was on 02/27 and its received on my end but still not confirmed, see link below:

https://blockstream.info/tx/a87494a160e451105074b30840b3c5ad6a7f431a977e33abfa06373218829e7c

can anyone provide any insight if this is normal or sometimes happens? i've never had a transaction take this long

thanks

Jset21

understood! will report back

thanks

Since they said to wait, then you can wait and see if there is any result. But you can't bring any solution by complaining about this complaint in different places. Since you have already complained to casinoguru, I will wait to see the update of the result of the investigation. After making a deposit in a casino, if there is a problem at the time of withdrawal, then it creates many problems.

Casino Guru is currently examining the case.

Just one more suggestion to both players and casinos.

A proper kyc for exclusions and a separate kyc for cashing winnings need to be properly explained

before betting starts.

It is needed to protect players and casinos.

Thanks for the detailed explanation! i'll proceed with casino guru per your suggestion

jset21

I don't have anything against philipma1957, and I said this simply to give you a better assessment of the situation.

Though Philip would love to help, and most likely he'll more than willing to do it on pro bono basis so that no one need to send anything to his address, what he said above and what BitcoinGirl.Club said two posts ahead are things worth considering.

If any, you will burden him with a task of verifying and ensuring that the data from both ends are authentic and unfabricated, not to mention that if his verdict didn't works in your favor, you might feels cheated etc., I am not saying he'll take side --I'm sure he won't-- but it'll be best that if you really willing to ask a third party arbitrator and gave your data, to go with platforms out there who overseeing disputes and providing such mediation, whose decision are generally seen as more neutral and authoritative, and whose moee equipped with necessary tools and knowledge to verify the evidences submitted.

If I may repeat my suggestion, CasinoGuru might be a good option that you want to consider. Of course, we all understand correctly that since both party agreed to seek a third party mediation, once the third party is chosen and agreed by both sides, both has to comply with whatever verdict given by the arbitrator?

Look while I would love to help I am not sure what I can do.

Why would i need to send any amount?

there are 2 scenarios: 1: they have proof that i excluded, in which case they have already sent my deposit back only

2: they cannot prove this, and thusi am entitled to my funds that BETCOIN is holding

not sure why i would be obligated to send any funds in this instance?

Great job. I see the case close.

Are you sure you want to do this? May be philipma1957 will give an address and you will send the btc that sent to you to his address. Betcoin.AG will also send equal amount of bitcoin (you claimed $8k) to make it the amount you are claiming. If he find you are fair then you take all but if Betcoin.AG is fair then they will get all. May be both of you can agree on to give a fees to philipma1957 for having a mediator.

I need to grab my popcorn 😂

P.S: Before you agree I will suggest you to check every possible scenario from your side that no one actually requested to self exclude your account. We can not ignore the possibility of manipulation of data by Betcoin.AG too. It will be interesting how philipma1957 will verify it.

Hi,

I'd like to proceed with a 3rd party arbitrator for the balance of the funds on the site. I'd suggest philipma1957, as he's shown an interest in this thread, is impartial and has status in this forum.

can we move forward with this? if so, how? Assuming philipma1957 is interested in being an arbitrator here.

thanks

jset21

Congratulation for the very long achievement, I believe we can consider 32 years of staying away from something entitled you as someone who no longer bound by it.

For the rest of the post that I snipped, which talks about self exclusion procedure, I tried to look if betcoin has a direct and clear instructions on the steps needed for anyone who want to be self-excluded. Unfortunately, there were none, they help self exclusion through request made by email or live chat, though I am sure they'll told us the steps we need to do upon reaching them through the aforementioned line.

However, if I may consider that they basically runs the same steps and requirements by other casino, which I learned when I studied past cases and resolution in an attempt to overseeing a dispute raised by someone against that casino --not gonna mention who, what, or when for the sake of keeping everyone's reputation intact-- the self exclusion procedure provides/required a quite detailed and well documented actions that needs to be done by the requestee, which is why I think Betcoin side is very sure they just did their responsible gambling duty, as they have the documents proving the request.

Betcoin.AG, it'll be nice if you could inform us and clarifies if the self exclusion procedure you have required a good and proper identification to ensure the data matched the KYC of the requestee did.

Or, the simpler solution, as betcoin's representative has mentioned before, as both side are sure they're the right one and ready to prove it, OP can escalate it to an arbitrator, where they'll review the evidences given by both sides without the risk of doxxing the OP as the evidences are reviewed in private.

OP, may I suggest this platform if you'd want to clear this issue and sure that it's a misunderstanding? Just scroll down until you find an orange "submit a complaint" button.

The amount deposited was 0.15913480 BTC, which was the amount requested, however a fee was deducted by the payment provider, as this was not sent through our automated payment system. We will get the rest over to him today.

Edit: The additional is sent now, as well.

I see a transaction to the given address, hopefully the refunded your deposit. In that case case close.

P.S: The amount shows $3,705.97 though. if I am not wrong then your deposit was $4k to be exact.

i appreciate the detail of your posts and your interest in this, will definitely keep you posted as to what happens next.

Well my guess is they will likely do one of three things

A) show their exclusion system if they are legit and you are not legit as there would be two separate kyc ids that are clear proof of what they say happened.

B) blow you off and not refund your deposit and or give you your winnings.

C) tell you there is a mistake and pay you in full.

My guess is they won't do c also they really should come back here and talk about their kyc procedure for joining for collecting and for exclusion.

Many years ago I had bad gambling problems so a fair and true exclusion process should be in place.

I hope this is fixed the right way. I really would love to see the casino come back to the thread and explain the exclusion plan they do.

The ball is in their court.

I can tell you somebody is a liar but I do not know if it is the casino or the poster.

the fact the casino only mention an ip and a machine makes me think they fucked up as that is good enough to proof the was an exclusion request.

At the casino if all you have is ip and same machine that is not much and is pretty easy to spoof. You should thank the player for pointing this weakness out and go for cashing kyc and exclusion kyc from now on. waiting to hear what you have to say.

I did a selfie like this for the KYC

never requested an exclusion, and this selfie was taken after funds were won and a withdrawal was requested.