It went like this, around Christmas:
I log in in the morning, as usual. It is a good day, I make some profit and I cash out 300 chips out of 719, all fine.
Next morning, I log in as usual, I sit at the tables, only to find out I can't load any money on them. I try to log on the betcoin.ag website and I get a message saying my one time password is wrong ( never had 2fa) and that my account is blocked.
I contact support, and after a lengthy chat with Betcoin Robert I think, I find out my account was hacked. The guy asks me if I know a player dmoser, I don't know the guy. At this point I presume someone hacked my account and sent funds to this dmoser guy. I chat for like an hour with their support, stating many times that I'm able to provide signatures from my adresses or whatever else necessary to recover my account. Chilled, the support guy lets me know it will be ok, I even give him positive rating in the support feedback section, after the chat is over.
Since it was Christmas, and then New Year's eve, I don't spam daily for investigation status, assuming the guys are on vacation or something.
Today, after so much time, I decide to contact support again.
Above is my chat with them.
DISSAPOINTED
Topic: Betcoin.ag issue, solved - page 2. (Read 1323 times)
if you feel scammed you can move your thread to scam accusation board
https://bitcointalk.org/index.php?board=83.0
https://bitcointalk.org/index.php?board=83.0
Quote
I***
Account is still blocked!
Betcoin Maria joined the chat
Betcoin Maria
Can you please tell me your username?
I***
I***
I was hacked on Christmas
and since then my account is blocked, was supposed to be investigated
I sent two support tickets
NO ANSWER
Betcoin Maria
Our security team found out that you hacked one other account. Your account remains closed.
I***
everyone is silent, and my account and money is missing
What???
Betcoin Maria
You have no money on your account.
I***
I hacked another account? what do u mean?
Betcoin Maria
Exactly that.
I***
Well
it was my account that was hacked
Betcoin Maria
And someone put money in it?
Yes, that does not make sense
I***
no, someone stole money from it
doh
450 chips
Betcoin Maria
All of the money in your account were from the other player you had hacked.
I***
I made this account in march I think
I***
played every day
started tables
winning player
I log in to play for christmas, my money is gone, and support tells me I was hacked
I follow through with support ticket, being assured it will be ok
now I found out what?
that u took all my money with some absurd theory?
Betcoin Maria
We never took your money
I***
I made many bitcoins for your site in rake playing poker here
why do you protect the hackers then?
and accuse the victim?
Betcoin Maria
You had ~1300 in your account that were sent to you by a player who reported he never sent them to you, and you confirmed , you do not know him.
I***
no
I had 450 in my account
I cashed out 300 the other day
and was left with approxx 450
never had 1200 since september-october or so
I was struggling to get back to 1000+ but didnt have it
had 750, cashed out 300, and was left with 450
I have ALL the addresses I used for cashout, I can sign with each of them
unless I cashed out to some exchange from time to time
Betcoin Maria
The 419 you had in your account have been cashed out
I***
it is my account, I never received transfers in december, and I want access back, and my money
WHY?
i did not do that
how do you protect your players??
LOYAL players, Im gold
play daily etc
It was supposed to be frozen and under investigation
taht means MY FUNDS ARE SECURE
Betcoin Maria
You were put under investigation a day after you cashed out those 419
I***
if you look on the forums you will see I asked for loans
Betcoin Maria
The only money in your account, at the moment of the freeze, were the other player's funds
I***
I did not cash out the 419
!
and the other chips are not mine
I want my account and my chips
swa****** and my 419 chips
Betcoin Maria
Please file in a ticket
I***
I will file threads on all major sites regarding this
players should know what is going on here
loyal player, plays daily, gets hacked, then is accused of hacking
I filed in 3 tickets already, and no answer
Betcoin Maria
What are their IDs ?
I***
I did not receive any confirmation email
now that I look I see Im not the only one being stolen here
just found out a thread on bitcointalk about another guy having missing funds in his account
on december 30 2015
sigh
what can I do just give me back my account and money. this is no way to handle your loyal players playing for hours each day
want me to prove its me? I'll do that
just dont come up with lame scenarios for stealing my funds if thats what youre after
Betcoin Maria
I cannot assist any further
This is what I was told, this is all information I have
File in a ticket and a manager will get back to you
I***
this whole chat will be posted on the forum, now
Account is still blocked!
Betcoin Maria joined the chat
Betcoin Maria
Can you please tell me your username?
I***
I***
I was hacked on Christmas
and since then my account is blocked, was supposed to be investigated
I sent two support tickets
NO ANSWER
Betcoin Maria
Our security team found out that you hacked one other account. Your account remains closed.
I***
everyone is silent, and my account and money is missing
What???
Betcoin Maria
You have no money on your account.
I***
I hacked another account? what do u mean?
Betcoin Maria
Exactly that.
I***
Well
it was my account that was hacked
Betcoin Maria
And someone put money in it?
Yes, that does not make sense
I***
no, someone stole money from it
doh
450 chips
Betcoin Maria
All of the money in your account were from the other player you had hacked.
I***
I made this account in march I think
I***
played every day
started tables
winning player
I log in to play for christmas, my money is gone, and support tells me I was hacked
I follow through with support ticket, being assured it will be ok
now I found out what?
that u took all my money with some absurd theory?
Betcoin Maria
We never took your money
I***
I made many bitcoins for your site in rake playing poker here
why do you protect the hackers then?
and accuse the victim?
Betcoin Maria
You had ~1300 in your account that were sent to you by a player who reported he never sent them to you, and you confirmed , you do not know him.
I***
no
I had 450 in my account
I cashed out 300 the other day
and was left with approxx 450
never had 1200 since september-october or so
I was struggling to get back to 1000+ but didnt have it
had 750, cashed out 300, and was left with 450
I have ALL the addresses I used for cashout, I can sign with each of them
unless I cashed out to some exchange from time to time
Betcoin Maria
The 419 you had in your account have been cashed out
I***
it is my account, I never received transfers in december, and I want access back, and my money
WHY?
i did not do that
how do you protect your players?
?LOYAL players, Im gold
play daily etc
It was supposed to be frozen and under investigation
taht means MY FUNDS ARE SECURE
Betcoin Maria
You were put under investigation a day after you cashed out those 419
I***
if you look on the forums you will see I asked for loans
Betcoin Maria
The only money in your account, at the moment of the freeze, were the other player's funds
I***
I did not cash out the 419
!
and the other chips are not mine
I want my account and my chips
swa****** and my 419 chips
Betcoin Maria
Please file in a ticket
I***
I will file threads on all major sites regarding this
players should know what is going on here
loyal player, plays daily, gets hacked, then is accused of hacking
I filed in 3 tickets already, and no answer
Betcoin Maria
What are their IDs ?
I***
I did not receive any confirmation email
now that I look I see Im not the only one being stolen here
just found out a thread on bitcointalk about another guy having missing funds in his account
on december 30 2015
sigh
what can I do just give me back my account and money. this is no way to handle your loyal players playing for hours each day
want me to prove its me? I'll do that
just dont come up with lame scenarios for stealing my funds if thats what youre after
Betcoin Maria
I cannot assist any further
This is what I was told, this is all information I have
File in a ticket and a manager will get back to you
I***
this whole chat will be posted on the forum, now
Jump to: