They have manual withdrawl feature with big bonuses that is what making people to think twice.
1. We are not opening up the 'highest paying' signature campaign. We are reducing spam on this forum by coming up with a totally new way to do signature campaigns that will reward users that are actually invested in helping our brand by promoting quality content and real opinions as opposed to the fluff that a traditional signature campaign promotes.
2. Yes, we have manual withdrawal - but over time most accounts will auto-switch to automatic withdrawals. To say that all of our withdrawals are manual is inaccurate.
3. Cashbacks are processed manually on Mondays - this week the system did not do it. We fixed the issue and now it is working fine.
4. We relaunched our brand last year in November under new leadership.
5. We have several high profile integrations - Endorphina, Asia Gaming, and XIN are upcoming, and we already have Ezugi Live Dealers as well as Cubeia Poker. Down the pipeline we have several more.
Taking into consideration my 5th point - do you think providers do not do their research? It would seem to me that the biggest names in game providing wouldn't just back anyone.
I understand customer complaints, and we do our best to address all of them. Our live support tries their best as well - but when a user such as this comes on our chat and threatens to make a post on Bitcointalk we do not immediately push their issue to the top of the queue. We take care of all of our customers in order even if that means a thread like this gets posted.
Thanks for your understanding.
Your explanation is indeed very true and I think it answers all the questions asked by the author of this thread. You are indeed very trustworthy, I hope in the future the site you manage a system uptade do indeed have to uptade for the sake of the needs of the user. So they're not complaining over a system that is out of date