You don't want to see the obvious. I'll give you a clearer example. You came to the casino, bought chips, at this time bandits rush into the casino and rob you right at the card table, taking money from you and leaving at the same time they leave their bank details on which they will put the money stolen from you. You turn to the administration of the casino, and they tell you that they are not to blame and you should have hired security and bodyguards when you go to play in the casino so that they would guard you in the casino https://tronscan.org/#/transaction/592a81f012ce4ca7f841964bd6c7a5028b22dfe34151e0e72f660ceb6db8dde4 here are the bank details of the bandits, and the casino administration refuses to cooperate
You can't compare an offline casino to an online casino, there's a huge difference, on an online casino, you should be the one to protect your account, the site can only recommend implementing 2factor, strong passwords which you ignore and leave everything to the online casino, thinking that they have programmers to protect your account, if you cannot accept this, then don't play online and play in a physical casino instead.