Yeah, they are. And you are right that their team is active and responsible.
And once if we have an issue or they have such issues with our account, they are very active on their support service by email. They are active on the worktime and will reply to our email soon. They are also responsible for what their user's problem and try to solve the problem soon. I can say so because I also ever had this kind of issue and the issue was clear and done less than 24 hours.
Yes I'm playing on their site but not very active and there are no complaints on how they run their gambling site, there's an existing complaint about Stake now, hopefully no Betfury players will experience the same thing, it's inconvenince for a player to have a huge amoun tto withdraw but he cannot I hoep they can keep their repuation clean, honestly they have a lot of better features than other gambling sites.
Every casino will eventually have at least one problem, it is the nature of the business and that is how it works. At the end of the day it is coding, most of this is just pure coding (and some design of course) and codes could always have problems, and maybe even loopholes if you are not careful enough, which means there is always at least one thing that people will complain about eventually. Thank god that it hasn't happened yet here, but that doesn't mean that it will never happen, one day they will do some improvements on the website, or add something new and there will be a problem.
It is not bad that they may end up with a problem, that is normal and we should see it as something understandable and acceptable. However how they react to that problem is the thing we should care about, because some places just ignore it, and some places take care of same day, that is what we should care about.