Hi everyone, I recently deposited 17.9246mBTC in the hope of receiving the 125% bonus.
The terms and conditions on the website stated that: "2. Bonus rollover is 12X, that means players have to bet 12 times (12X) the first deposit amount in order to be able to get the bonus." So 17.9246 x 12 = 215.0952mBTC was how much I needed to rollover. I decided to bet 2mBTC per bet and hopefully achieve the rollover within 14 days.
I messaged support to see if there was somewhere I could check my bonus progress. No response.
After a while, being the terrible gambler that I am, I lost my initial deposit, I messaged BETOP on this forum privately twice to check on the progress of my bonus and whether if I deposited more it was able to contribute to my initial bonus rollover. No response.
I messaged support again asking if I deposited more it would contribute towards the rollover for my first deposit bonus. The response was "Support manager 07/09/21 5:50 PM
Hello, yes, you can proceed like that"
I proceeded to deposit 5.492mBTC then 9.939mBTC totaling 15.431mBTC
I continued to bet and managed to rollover 230.5262mBTC (215.0952+5.492+9.939) before the 14 days.
I messaged support and they informed me that I actually needed to bet (17.9246+5.492+9.939) x 12 = 400.2672mBTC
No where on their terms and conditions did it ever mention that subsequent deposits that weren't part of the initial deposit needed to be rolled over 12 times.
Their response was: "Support manager 07/13/21 6:51 PM
Hello, we understand and value your trust, but this is how bonus system counts it and tracks rollovers, we also updated some terms info to be more clear. If you would like to continue to play we can set your next deposit as initial one so you'll be able to rollover, or maybe you'll continue winning and will be able to rollover your last one, in this case we can count that for a bonus as well."
Then they updated their terms and conditions page to include: 6. All subsequent deposits placed within 14 days from initial deposit should also met rollover x12 within required term in order to receive first deposit bonus."
They say they value my trust, but it sure doesn't feel that way.
Hello, the rule for rollover of subsequent deposits within required time were always present, but it weren't described with example. This is to avoid some bonus abuse, for example user can deposit 10 mbtc, after that add 120mbtc, place bet and receive bonus funds immediately as rollover will be completed.
But we understand that there were a miscommunication, so we'll get back to you with some positive solution in this case.