Topic: 🔥 Bets.io ✅ Bitcoin Casino ❓ 24/7 Customer Support 🎰 Instant Withdrawals (Read 1289 times)

                                                   It is good that you bumped this clearing your new thread and not managing this one anymore
because there are some shill account that bumping your thread and this will hurt your brand showing as not good attitude from those
shillers. and also since you cannot lock this thread I believe that We need to ask Moderator to lock this so will be reporting this now.
and also you can add reporting for faster locking of your old thread .

I don't know if this goes against the "only one thread per site rule" but you should also consider locking this thread just to solidify your claim.

Just for everyone's knowledge, this thread is no longer being maintained — we've moved to our new thread that can be found here

Bets.io has been a decent experience thus far. With the attractive deposit bonuses and various other promotions, there’s been a lot to love. The user interface is clean, there’s a huge variety of games, withdrawals are quick, and support is swift! Would recommend.

it is this shill account that makes everyone here hesitate to bet in this casino. because in terms of marketing alone it is very bad and people here think there is actually a bets.io company choosing to use a shill account to bummping threads instead of using a representative account who is more active here to chat with its customers.
so this whole thing looks suspicious and the community is bound to be incredulous and even further away.

I'm a little suspicious whether this shill account is actually controlled by the OP.

It's a real shame! I'm sure they realize that this won't work as shilling is highly frowned upon by the bitcointalk community.
The money they have wasted on hiring those shill account it would be better if they have spent it on a proper review campaign, as many of their competitors are doing. With this, they will get honest reviews from experienced gamblers which can help them improve their casino and it can help promote their brand at the same time.

Look like Bets.io started buying reviews from the market.   Do they offer a bonus for their users to write shit on their Casino ANN? Why would they do that while they are not active here? They were buying Forum ads on Auction, and I saw their ads a couple of months ago. But their representative wasn't active when they spent money on forum ads. Even I saw a guy created a separate thread telling bets.io is the best casino 

Wow, what a glowing review! I'm sure the folks at Bets.io will be thrilled to hear that they mostly target bigger players and have room for improvement. And don't worry about bumping the thread, I'm sure everyone loves reading shill accounts. And who needs proper marketing and execution when you can just rely on your good branding and "hood" bonuses? Truly a winning strategy. 

It won’t help anyway if you guys keep on bumping the thread like this. What happened to the admin of the site? He himself could have bumped this thread? Bumping through shill account are always frowned by the Bitcointalk members. Nevertheless the features you have mentioned here, are available in almost all the gambling sites. So why do we leave these well reputable casinos and play at your not so popular casino? To be honest the site has actually potential, good branding. But the thing where they lacked is proper marketing and execution. Let’s see what new updates we can see from the site.

^^
Shill accounts popping up every now and then to bump this thread doesn't look good and it's usually a bad sign.
Instead of hiring shill accounts, which is doing more harm than good, I'd recommend appointing an official representative who can keep this thread alive by posting updates and addressing customers' concerns. This would look more professional and will help the casino gain the community's trust.

Bets.io is a good gambling platform although mostly targets bigger players. I like its clean design, no clutter. Bonuses are hood they even offer no deposit bonuses which is quite rear for a casino this big. Overall impression is good although theres although there's room for improvement.

I guess that they just don't want to push their marketing promotions here in this forum or at least be active in this thread. I just wonder why does obvious shill accounts are bumping this thread? For visibility? I don't think so because anyone who can see this thread would instantly avoid the casino given that the thread is inactive and OP is gone for a while now. It's not updated to the point that the referral link on the image attached to the original post came out to be an error. I'll suggest to just stay away from this and find decent casinos.

The OP itself is gone from this forum I guess, as OP's last online was too long time ago and maybe above newbie is just shill account or maybe paid user to post and bump this thread for few bucks.
I dont think this casino want to comeback to be active in this forum officially, but they are still active in social media accounts especially twitter although they have very low number of followers.
Actually their casino is good enough but it seems that they do not manage it professionally and effectively, that's why it is not becoming a popular casino although they have been here for more than 1 and a half year.

It seems that this thread is only being bumped by newly created account which I guess is the doing of bets.io team. I hope that bets.io team doesn't hire someone to bump their ANN because for me it's just useless and inorganic which is not healthy for the thread. I don't think it's healthy for this thread given that it's pretty much thread given that there not much traffic here and nothing to talk to about by other members here. If you want this thread to be alive again, Try to do some promotions here so that people has something to talk about and also to improve your visibility in this forum.

 Bets.io is one of the best casinos, a large selection of cool games, bonuses and free opportunities to earn real money, and no problems with deposits and withdrawals, and the money is always quickly in the account.  Plus friendly and helpful support.  Everything OK 😊

Bets.io is a great new crypto casino. It's Definitely one of my new favorites. The payouts are fast and instant. They have a great level up system for when you move to a new level. The support team is always super fast. I have not had any issues at all with this casino. Would defiantly recommend.

good casino with fast deposits and withdrawals

I have to agree that there are some casinos that do the thing you said but for now I'll prefer to have positive thinking first as I have no idea with this casino.
In fact there is a reputable casino do such thing (security check by financial department) once there is a huge withdrawal and the process may take several days or even weeks.


Live support usually responsible for general question only, they are not responsible to process withdrawal.
What live support can do is to forward the issue to the related department.

and what is doing by their 24/7 customer support if you need to wait long time for your withdrawal? this is one red flag if the casino can't attend promptly to their players, considering that they are relatively new in this business.
if they want to increase their credibility, they need to address small or big issues in a timely manner. i don't think they are receiving a lot of complaints everyday why they can't resolve such case in fast manner.

whenever I hear that phrase "financial department" in the following days I also hear: "the casino doesn't want to give me my money, they say I cheat and for that reason they won't give me my money". ie this "financial department" Is something else to delay payment and then refuse to pay, I wonder how many people work in that finance department that takes so long to free players' money

Damn, this is rough.

The site looks great but if there were really withdrawal issues I'd stay away as much as possible from this site.

It is definitely not industry standard to have these manual withdrawals pending approval for a long time... Let alone a "financial department" that has to approve everything. Especially when they advertise lightning fast withdrawals.

So how long you have waited so far and how much you try to withdraw from this casino?
They advertise themselves to have instant withdrawal but they need to send your withdrawal to the financial department?
When I read "financial department", I think that your withdrawal should be big enough for them.
That's why they need to check it before releasing it, so can you confirm that it is a big amount or just a small amount?

 

Support:
We have already sent your withdrawal to our financial department. They will consider this as soon as possible. But we can assure you that there are no problems with the games and the work of our finance department.

We are working on updates of our casino and service in general.

I wish I could make the process of withdrawal faster for you, however, I'm limited at my capabilites. Our financial dept. will take care of your request and contact you if needed. And talking about askgamblers.com - right now we are working on an update of our webpage and casino in general, so, it will appear at askgamblers as soon as we can. We really value and appreciete your feedback and sorry for the inconvenience once again, hope you'll understand that.

I can wait now unlimited?

Site say :Average Cashout Time 11min
and the Casino dont work with the Lightning Network

Lets see whats going on now!

Things go out for many when they have to shar the KYC with not much gambling site being in the for years, so people become hesitant to share their KYC with any of the site and opt out of such sites. Only users may be more comfortable sharing with a reputed ones and which existed for years now and know it might be safe with them.
 

I believe, you need to treat their KYC as mandatory as stated under Item 8 of their Terms and Conditions, they will ask anytime the KYC as it deems necessary. So if they feel that they need to ask your KYC for some reasons, you have no choice but to comply. So just to be safe, be ready with your KYC docs,  in case you will play significant amount on them and also make sure that you abide their rules and regulations.

I see that you are a licensed casino and you ask user KYC I would like to ask if it is mandatory and can we play without undergoing through KYC, I also would like to ask if soon you would add sports betting or probably a provably fair games on your website? By the way its nice to see some great games provider on your website.

It should be noted that things have turned out very well in this casino, I see that they have improved in computer security issues, they also have very good and fast support, it is seen that they have put a lot of love to the platform, they have even taken into account the advice that some forum members have given you. I think that if they continue like this they could become one of the largest casinos in the market, such as bitcasino, Roobet, stake, among others..

Nice website design I love the graphics of the site have not tried out any of the game but am sure you have exciting games, how is the bonus like cause I can not find any information about bonus and wagering requirements.

but aren't you getting tire of also trolling and accusing casinos here and there with baseless accusations ?

since you know which casino is legit or not then best to at least play only to those whom you trust.



___________________________________________________________________


to OP welcome to this forum and hope you'll find best players inside.

Kyc is very important for casinos if it becomes legal and if the government wants it but for this you have to monitor the sites carefully. Many gamblers are afraid to do kyc to scam through kyc if the site is great and reliable then filling out kyc would be good study the cash requirements casinos need to have plenty of money available to them to cover the potential winnings of their customers. Specific specifications vary between states but small amounts mean a lot casinos must be able to cover potential wins which means they must receive a certain amount of cash while there are chips on the floor at a given time.

Welcome to the forum OP.
I Know it’s too late to welcome you, but yes it’s time to show us what you are capable of.
So i was glad to see that the site has a lot of ongoing promotions and accepting lot of cryptos at start.
Really liked the UI, though it could have been more well developed.
Now as i ask to every other gambling site, so tell me that, what is the bankroll of site?
How much is the max bet? And is any KYC mandatory?
Waiting for an answer .

Well, there is something that must be saved from the casino, every beginning is difficult and they are knowing how to carry it despite all the demands that the world has to face, there are many things that need to be improved, but they are doing it. in a great way. As for the Welcome bonuses, you also have to be very careful with those who always seek to damage the system by taking advantage of it, perhaps they should take additional computer security precautions just in case, for my part I think there are simple details that need to be improved, but that along the way they will see and improve them.

Welcome, Bets.io! It's great to see more crypto casinos stepping up their game. We've reviewed Bets.io on our website https://www.bestbitcoincasino.com/review/bets-io/ and you can read what we have to say about it. To share a quick note, we like the clean and user-friendly interface that can be set in light or dark mode. We appreciate the casino's acceptance of six cryptocurrencies, and the fact that you can use multiple account balances to access as many games possible. Plus support is responsive. We know adding Bets Originals is in the pipeline, but we hope it would be done sooner. And while the welcome bonus and 35x wagering requirement (on the bonus amount only) are attractive, we believe the team needs to add more bonus offers and promos to gain more players. Good start for a new crypto casino, overall, though.

i think it was a real thing because we have establishments that are open 24/7 unless if there is a problem with them and they need to close their service temporarily .
they only want to make sure that their costumer supports are good at handling issues  because this is more important than how fast they can respond .

There's no forcing in the side of the government, everyone has to comply with the law even if it's just on the surface. I don't think that casinos will want KYC if they can avoid as much as possible so I disagree with your idea that they are going to do both if there's no need for compliance.

@DroomieChikito didn't see LN implemented in the website so I think that you have to double check what you've just seen. Good thing that you support businesses putting KYC because I do think the same too that they will probably be targeted for money laundering so they might as well play it that way to avoid big fuzz in the future.

We should know it by now already, take anything advertised with a grain of salt no matter what because all businesses wants is your attention so they all make clickbait advertising even if there is no grain of truth there. 24/7 isn't a real thing, it's just a number to make people look at their business plus it's not sensible for business to have a round the clock chat support.

If the team will address issues here in prompt manner, I guess, you will earn supporters from the forum. Sometimes, to know if the casino is sincere in creating their niche here by how they are managing the issues brought by their players. As advertised, 24/7 customer support, means, they should be very easy to contact to in case something goes wrong with your account.

Dear roamroamrun,

Thanks a million for your update and kind words, hope to speak to you again soon!

Debbie

An ongoing situation I have with them:

I have deposited and won last night, a total of ~ 0.22BTC won in total, deposits of ~ 0.034BTC. They are yet to process my withdrawal, as they say there is an error from their payment processing partner. I am a bit uneasy about that, given that the casino is very new and it seems odd that the error is only for my account. Anyway, I am not calling it a scam or anything, but I would be a bit cautious, since this never happens to me on bitcasino or other reputable sites, it is always fast and smooth over there.

I will, for now, give them the benefit of the doubt, but to be honest I am 50% inclined to believe I will never receive my winnings, which would be bad because I really dig the design and support of the casino.

Will keep everyone posted regarding the problem and if it will be/won't be fixed.

They paid me, in full. the issue, as they say, was from their payment processor so they did it in manual mode. all good for me, excellent support team!

I have registered and the site is not bad at all, I know that it is a nascent casino, the fact of having LN implemented is a great addition especially in these moments of the market where everything is an uncertainty with the price of BTC, if it goes up a lot the fees are very high, what I really think should be accepted is that KYC should be applied to everything, I imagine it is because of the type of license, on the one hand you can see that the site is really authentic but KYC take it as an infallible option to protect themselves against any eventual money laundering. I hope they get more acceptance from the forum players.

If the government forces them to apply KYC for their members, the casino can not do anything except follow what the government wants. They will explain to their members that KYC is now part of their casino and asks them to fill the KYC. The casino will transparent to their member and will try to hide something and after the member fills the KYC, they can give some bonus or other things to make them happy.

But if the casino can choose between applying KYC and not applying, the casino can select both choices for their members. That will also give an option for their members to complete the KYC.

Maybe you are right or you are wrong, if the business has to comply somehow to regulations then KYC is inevitable but if they force it even though it's not really needed then they are wrong but given how online gambling is getting regulated, I think KYC is the best course of action. Their minimum deposit is pretty good, I might check it out later.

It will be good for the members if they do not have to fills KYC, although they are on the limit by your rule. I am sure they will not try to break the rule because they can make their account banned or blocked. The member non-KYC will play as usual like in the other gambling site and obey the rule.

I already register on your site and see what is inside. I see the minimal deposit is about 0.0002 btc so I think that will be enough for the member to check the site.

Seems just a metaphor, because I don't find a Lightning network option for deposit and withdrawal.

no, they don't have, I got a trap in the green balloon with a message symbol right below is for supporting chat. but don't worry If they changed something we can see changed log here; https://www.bets.io/change-log

oh, I see, Thanks. I usually used light and dark button mode on the right top. Got surprised on "AM-PM", something new for me.

some people just worried about the document going to the dark market.

Curacao license - checked
Softswiss - checked

This site has a picture-in-picture feature which is I'm not really familiar. Everything else is pretty much the same as other casinos. However, the mandatory KYC really turned me off. Hopefully, the strict KYC/AML policy is not really implemented.

I explored the website as well but I didn't have to register myself but as I see, I like the dark theme that they have by default. And you can adjust it into light by looking at the left side bottom side under help which has a label of "AM-PM".
You can press the sliding button to change the theme at your will.

if you are a player that abide the rules of the casino, then, i guess there will be no problem when it comes to your withdrawal. however, every player should read their terms & conditions, so at least you know where they are coming from when suddenly your account has been frozen or of that sort. they have curacao license so it is understandable if at some point they will require kyc, if they deem it is necessary.
right now, they are a new player, so they need to attract players as much as they can.
btw, their no wagering requirements under daily races may attract players but the prize pool is still not that much.

All right then. If Kyc were to be made mandatory, your users would lose interest in your platform. Yes, in some cases to stop a user with bad intentions, you can ask that user for kyc because we know how many types of fraud exist online. Those who find a slight weakness in a platform misuse it and they can do a lot of damage to that platform economically.

So I hope you will be careful enough towards normal users and there will be zero tolerance against frauds.

We appreciate your concerns for players and we take them to heart at bets.io !

Please rest assured knowing that we adhere to the standard norms established industry wide and that KYC is requested in special cases and do not form part of our regular support routine. I hope that addresses your immediate concern. 

As part of being a compliant license holder, KYC needs to be requested in case of suspicious activity, bonus abuse, etc. This means that if you play in accordance to our terms and conditions, you will not be requested documents supporting your identity.

This bring a confusion, terms and support are contradictive to each other.
If support says like that then the terms about the limit should be removed as logically KYC will be asked when there is suspicious activity only.
Lets wait for the OP to clarify about this, it should be clear first before anyone want to play here especially those who have a big concern related to KYC.

Your website will be easy for users to use because this website is also mobile phone friendly. Since now internet users use mobile more for internet usage. So this is a plus point for you. I also like the design of the website. I hope you will give good service to the gamblers and not give a chance to make negative reports.


This amount is quite low. Crypto gamblers always try to avoid kyc, because they do not want their information to be disclosed to anyone else. So many will lose interest due to this kyc rule to join this platform.

Your web design is simple and that's what actually most users want. It's better to keep things simple and accessible. Do you require KYC for the instant withdrawal that you offer? I hope that you'll offer more welcome bonuses in the future. As for me, that will attract more users.

Welcome to the forum. I have not registered yet but I already visit the site using my mobile phone. The site is simple and fast, its also good seeing few cryptos available for deposit and withdrawals given that its new but there are many option already.

So it means when a gambler reach the €2000 value for deposit and withdrawal we need to comply on their kyc requirement? If this true then gamblers who are allergic on kyc might avoid the site.

Do you have the community chat option available where players can chat to each other as did not found on the site, unless I have missed it. Also, saw the promotion for the daily contest and found that minimum bet size to calculate your points are quite high.

I wouldn't worry too much about it myself. If you're new to the forum, people won't care too much about it. What is much important, I think, is the functioning and reliability of the site. Once players have posted their experience here, we'll be able to judge a little better and link a status to the site. Most players are familiar with the KYC procedure, and most of them are prepared to fulfill the required documents without problems.

Welcome to the forum. If you're saying that the payments are 'Lightning fast', keep in mind that it's a bit confusing and prompts a question: do you accepting the payments via the Lightning Network? Or is it just a metaphor?
Also, you're saying the casino's for thrill-seeking players, but your games seem pretty regular for a casino (slots, roulette).
What I do like is that you have a light-mode and a dark-mode version of the website, and the dark-mode seems more appealing to me. But I guess it would be better if your marketing sets clearer expectations.
Good luck!

Dear all,
Debbie here, my heart sunk when I’ve seen your replies and realised I’ve broken the rules posting, I am genuinely very sorry about that, it came from a good place in wanting to reply to you all and I was excited to meet you on the live chat, I will apologize to the team here internally too and I hope you can forgive me, it wasn’t intentional, it’s no news here to the team I tend to over-communicate!  I know now and will do my best for the BitcoinTalk Community and I thank you for bringing it to my attention.
We may be a new casino but we are not new to the industry, I’ve personally known a lot of players who have had issues with KYC and the main way we want to present Bets.io and take care of our players going forward is by giving them fast cashouts and not delaying payments for KYC and give a really unique VIP experience where all players know that we care and will treat them well.
Yes, we are licensed and KYC terms are on our website according to our gaming licence.
The site is on a soft launch right now, we have tested and tested but you can’t expect nothing to ever go wrong, and that is why our offerings may seem a little low to start with while we promise to fix anything that wasn’t right.
I’m happy to say everything has been great and we will be doing bigger and better promotions in the future.
I can sit here and write all day how we are great and genuine (it’s true) but as you know the proof is in the pudding and it won’t be till some players come back here and post their experiences that you can believe, I would feel the same. I’m a player too.
Come take a leap with me and I promise you that you will not be disappointed.
Wishing you a great day and or evening ahead.
Debbie xx

Seems like a pretty risky proposition, imo.

They reserve the complete right to conduct KYC on anyone and seem to have it in their TnCs. I personally wouldn't risk depositing if I wasn't comfortable with giving KYC even when keeping inside the 2,000 euro limit.

This is quite sad, since I do think that the site is great and its domain name could rival some of the bigger players in the scene right now just from a mainstream marketing perspective. But bringing up any chance of KYC basically destroys any shot of rivalling the established, non-KYC firms.

I have no idea, who can explain this serious question to this only competent person, betsiocasino. If a term like that, they have to explain the detail, I guess the user can do a transaction without proof of the document but must provide personal info such as address and phone number.

I see ''accumulation'' so even if the small players when it reaches $2000 deposits+withdrawals then it needs KYC so I think this is not a suitable place for players who don't like KYC like I will avoid this one.

Btw I just contacted support, this is what they said :

Hi there!
We don't request KYC at all at the moment, unless there are any suspicious activities suspected of a player 🙂
You can sign up and play normally with out submitting a KYC

But based on their KYC policy page as quoted below:


This policy gives a chance for small players to not pass the KYC if their withdrawal and deposit accumulation is less than €2,000.
So which one is the truth? Do small players need to do KYC even if their accumulative amount of deposit + withdrawal is less than €2,000?

First of all welcome to this forum and try to share as much details and promotional events in this thread for the members awareness and your casino support in intial days.I just checked your site and find interface user friendly with slot games nicely designed.Moreover you are also accepting Tether crypto which is nice addition to your deposit scheme along with btc, eth,ltc and doge.Try to keep the rules simple not much complicated and have a responsive team to solve the queries of players ASAP.Best wishes to you.

I just sign up and explore the website, the dark theme set by default but I can't find the button to change to light.

Same suggestion for this post, How can they guess it?

Look like the same Layout but possibly a different owner. I can run this site without vpn.

He just Talked; although it's not necessary to start ~. But to be sure this site 100% needed KYC verification even though small or big money.

Even if that will process once, we give them our identity, which we do not know if it is a good idea or not. We already saw many worst stories about some websites getting hacked and losing their data without getting back the data. I am too afraid about that, and if I can avoid the KYC verification, that will be good for me. But I really hope that the verification process will be for a big player who uses big money so small players do not need to do KYC verification.

He's new to the forum, so it's common for those kinds of mistakes to be made. It is good that they are made aware of this. The site doesn't look bad, I'm especially curious about player experiences, players will especially value a smooth process that payouts are processed quickly. Instant payouts don't seem to work anywhere, but if the payouts are processed in a realistic time frame, that's the most important thing.

Hi, Welcome to the forum! other members have already posted their suggestions or feedback and mine is just a reminder.

I suggest refraining from posting multiple times in a row because your post will be deleted by the mods. if you can I recommend merging all the consecutive replies you have into one, so it won't be deleted. It would be best to read the forum rules(Unofficial list of (official) Bitcointalk.org rules, guidelines, FAQ so your team would know what to do and what not to do. good luck with your stay here in the forum.

Are you referring to the Daily Races (every 4 hours) with 0.0005BTC as the main reward for the 1st winner and some free spins for the other winners? As a gambler, I do not see it as an attractive tournament. It is a wagering contest, but the prize is too small, I'm quite sure most gamblers wont be attracted with this races. I know you have just started, but I think you should spend more for your tournament and promotions, at least make it competitive to what is offered/provided by other casinos.

Nowadays, the problem is that more and more sites require a kyc, again this has everything to do with the laws and regulations in the country where the casino is licensed. They can't always do everything about it.
The only advantage should be that this process only needs to be completed once. Then you shouldn't have to worry about it.

Hi there.

Welcome to this site. I visit on your site and it looks like similar to Bitcasino.io which already launch for a few years ago. Do you buy the theme from the same developer? Or you are in the same management with them?

I wish that if the KYC is apply, that will be only for people who win much money. And for people who win less than 1 btc, they do not have to verify their account and can withdraw the money.

Good Morning and Good Evening All!
I'm just here to let you know the tournaments are rolling.
I'm on chat for the next 8 hours too if anyone wants to say hello!
Cheers,
Debbie
VIP

Hi konabel,
I understand your feelings on this, I know many players that have had issues on withdrawals with other casinos.
Some are my friends so i fully understand.
All i can say is that we really do care here and withdrawals are a priority the same as our customer service.
Take a leap of faith and I'm sure you won't be disappointed.
Have a brilliant day and sending you good vibes.
Debs x

Hi notblox,
Thanks so much for your welcome, no fees for withdrawing, you can submit docs directly on the site too although it's not necessary to start.
Our whole team will be popping in here from time to time but I will for sure let our marketing guys know of your idea and of course if you ever need anything support wise just ask for me directly, I'm Debbie.
Have a wonderful and lucky day! x

Thank you Mahanton for your feedback and recommendation, I do know there are some really great promotions coming up soon.... I can't say exactly what yet but i can say they are based on the win multiplier, this means the promotion is open to all players of all sizes, everyone will have a chance!
Wishing you the best day and thank you again!
Debs x

Hi there, I'm Debbie from VIP the whole team will be popping in to this great forum and I wanted to say a special hello and thank you to you

Don't make it too difficult mate , if you are tired in playing in new casinos then why not play in older casinos that has been running for long that also proven their legitimacy already?

sometimes our explorations bringing us to wrong sites .

Everything is in place. I found the domain connecting more to sports betting than casinos. Maybe this is the first time impression. This needs to be much more compatible with mobile devices. Myself experienced small lag, and this might be the issue of my browser as well.

Big prizes is really impressive. Particularly the Tesla car looks more attractive. Congrats on the launch, hope you'll gain good reputation from the gamblers. If possible organise a promotion competition or a campaign on the forum.

https://www.bets.io/help/casino/payment-policy based on this page, they are not charging any withdrawal fees.


Everything related to KYC is available in KYC Policy. You may do a deeper read that page but I can say that KYC is something that will be asked if I read this below terms:

Welcome to bitcointalk! Just browsed around the site to get an first impression.


pros:
- Nice and crisp design
- Possibilities to deposit and withdraw a variety of coins (BTC, ETH, USDT, BCH, DOGE and LTC)
- Interesting deposit bonus (up to 100%) with a wagering requirement of 35x
- Curacao licensed

cons:
- Not a lot of popular slots available
- No in-house games

It could the next thing they would do here if they want to be in the business for good. The ones that don't constantly make marketing stuff are going to be left behind. There is just no stopping in marketing because if the ones on top will stop advertising, they'd be replaced soon by the aggressive casinos.

bets.io is actually a good domain which I believe the casino is serious but they are not into sports betting.

Are there any fees for withdrawing coins from bets casino and do we need to submit any documents for kyc verification?

Welcome to Bitcointalk forum and consider making some promotional advertising campaign.

I am getting tired of all those scam casino's who always write "instant withdrawals"
100% sure this site does not process withdrawals instant and come up wih excuses.

Welcome into this forum https://www.bets.io!

Website design is clean and simple
Games offered is mostly Slots
Fast and responsive UI/UX

Just some recommendation that if you do tend to be known then better allocate some funds for some marketing like
signature campaign to add up some exposure and awareness.Good luck!