However you look at it, it's a silly move on their part. Now I will stay away from their site and they lose a lot of money from me, all over $35 and the inability to credit that money to me, whether I made a mistake or not.
None of it makes any good sense.
Topic: Greetings from Bets.io (Read 1774 times)
My point was that after spending so much on there that they couldn't fix this for me shows poor customer service imo.
I understand why you think it is a poor customer service but in reality, it's really not, they just followed their rules and didn't give you an exemption, doing that doesn't make their customer service bad/poor.anyway, as I said before, it would have been a nice gesture if they let it slide and credited the amount you deposited.
Quote
though it would have been a nice gesture to let it slide especially IF(big IF) the difference between the deposit you made and their minimum deposit is very very small.
Min deposit is 0.0005 BTC and i deposited 0.0041 BTC. So a small difference.
My point was that after spending so much on there that they couldn't fix this for me shows poor customer service imo.
So rather than manual adjust and help a customer out they are just going to stick with the funds as being lost and doing nothing to help me. More than anything this is just abysmal customer service and they have absolutely lost a good customer. Ridiculous.
you were the one who made a mistake so you can't really fault them if they are just following the rules they have implemented. though it would have been a nice gesture to let it slide especially IF(big IF) the difference between the deposit you made and their minimum deposit is very very small. The min deposit is in very small print
got curious and checked it, it's not "very small", I mean you can clearly see and read it on their deposit page.
So this site is a little petty. I have lost a couple of thousand dollars on here recently but when i make a tiny deposit ($35 ish) and it ends up being a fraction under their min deposit, which is in very tiny print on their deposit page, i am told the funds are void and there is nothing they can do. No manual adjustment nothing at all.
So rather than manual adjust and help a customer out they are just going to stick with the funds as being lost and doing nothing to help me. More than anything this is just abysmal customer service and they have absolutely lost a good customer. Ridiculous.
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John: Hello, John is here.
Could you please send me a screenshot of your deposit?
Me: Oh my bad. It's below min amount
'Min Deposit, Without Network Fees is 0.0005 BTC.'
I'm hoping you can still credit?
John: Received a reply from our specialists. The amount of this transaction is less than the minimum limit. Funds are lost
Me: The funds are lost? And there's nothing you can do??
It's clear that money went to the correct addres.
I will not play here again if that is the case, and I have spent thousands here
The min deposit is in very small print
This is not a good way to deal with this...
John: This info is mentioned in our terms and conditions and on the deposit page.
I'm sorry, but there is nothing I can do with it
Me: This is shocking...
All for just a very tiny deposit. And you lost a good customer
What are you thinking?
John: I'm sorry, but such rules. You can see a min. deposit requirements on our website and on deposit page. We're not hiding this information
Me: But you cannot be kind to customers and help resolve such a situation?
Do you think that helping customers after such a mistake might be a good idea?
I will post now on all forums about this and you will end up with bad press. Just for a $30 deposit that you are stealing
So stupid..
Could you please send me a screenshot of your deposit?
Me: Oh my bad. It's below min amount
'Min Deposit, Without Network Fees is 0.0005 BTC.'
I'm hoping you can still credit?
John: Received a reply from our specialists. The amount of this transaction is less than the minimum limit. Funds are lost
Me: The funds are lost? And there's nothing you can do??
It's clear that money went to the correct addres.
I will not play here again if that is the case, and I have spent thousands here
The min deposit is in very small print
This is not a good way to deal with this...
John: This info is mentioned in our terms and conditions and on the deposit page.
I'm sorry, but there is nothing I can do with it
Me: This is shocking...
All for just a very tiny deposit. And you lost a good customer
What are you thinking?
John: I'm sorry, but such rules. You can see a min. deposit requirements on our website and on deposit page. We're not hiding this information
Me: But you cannot be kind to customers and help resolve such a situation?
Do you think that helping customers after such a mistake might be a good idea?
I will post now on all forums about this and you will end up with bad press. Just for a $30 deposit that you are stealing
So stupid..
So rather than manual adjust and help a customer out they are just going to stick with the funds as being lost and doing nothing to help me. More than anything this is just abysmal customer service and they have absolutely lost a good customer. Ridiculous.
The award-winning Bets.io, run by genuine gambling enthusiasts, aims to make gambling universal, safe, fun, and responsible. Unlike other venues, we encourage players to enjoy the thrill and explore novelties in the industry.
Can you please answer something I asked before?Do you still have live streams available, and how can we see what sport events are being broadcasted on Bets website?
I am interested in watching some events I can't find on other platforms, and I want to test video resolution and stream quality.
The award-winning Bets.io, run by genuine gambling enthusiasts, aims to make gambling universal, safe, fun, and responsible. Unlike other venues, we encourage players to enjoy the thrill and explore novelties in the industry. 🎲✨
Thanks to our enthusiasm and careful evaluation of user feedback, we've become the best crypto casino in Europe and Eurasia, acknowledged by SiGMA Awards authorities two years in a row. 🏆🌍
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One of the bets you've made was on a volleyball match that was deemed a fixed game. Keep in mind that we don't make those accusations easily — we've received multiple notices about it and then confirmed it with our in-house team. You were not the only player who made a bet on this result and ended up being suspended.
I'm kinda curious about you placing this bet in multiple casinos, but I guess that this diversification worked out in your favor in the end
Your account is suspended in accordance with our T&C.
When you talk about fixed matches, are the gamblers the ones who agree with both teams to decide the outcome of the game? I'm kinda curious about you placing this bet in multiple casinos, but I guess that this diversification worked out in your favor in the end
Your account is suspended in accordance with our T&C.
If the user has been unlucky to pick a fixed match, or he was probably aware of that and wanted to take advantage of that at the casino, a void game and confiscating all his winnings won't also be far from a fair judgement, but why suspend the account entirely and also block him even from having his initial deposit withdrawn?
Aside from placing a bet on a fixed match, has the accuser committed any other form of abuse in your casino that resulted in the company losing funds to him? If not, I think it could really be fair enough to at least allow him to get his deposit back. This is just my opinion and a fair judgement.
Some casino seems to amazed me why when someone places a bet he lost the game they didn't involved themselves with correct scores but whenever are gambler is lucky and make his or her predictions correctly and happens to be big time winning at this point the casino owners would digging to know the form of techniques the gamer uses to have pass the game, or probably what strategy did he used at this point the could bind them with their ToC where it would only favor them during their judgement. Was there any moment for gambler to go have a discussion with team or player to know what outcome their games could be and how did they know it's a correct score?
When some casino's are making judgment they should know some facts that there isn't anything like correct while gambling because at some point if the correct score option aren't properly pick they gambler would still end up losing big time.
Hello, 21.11. I made account on bets.io
Hey there, Kadat!
I thought that we've already discussed this issue on our TrustPilot page.
One of the bets you've made was on a volleyball match that was deemed a fixed game. Keep in mind that we don't make those accusations easily — we've received multiple notices about it and then confirmed it with our in-house team. You were not the only player who made a bet on this result and ended up being suspended.
I'm kinda curious about you placing this bet in multiple casinos, but I guess that this diversification worked out in your favor in the end
Your account is suspended in accordance with our T&C.
If this match is fixed then the highest gamblers winnings can deduct the funds, but deducting the funds from the account and suspending their account in this way is definitely a bad impression for the gambling site. This community is already warning against this site after seeing this report. So gamblers need to be more careful and check well before playing on this gambling site.
I want to clarify that i use multiple casinos to bet more money on same market. I dont make any arbitrage or something.
Thank you guys for telling them its not okay to act like that.. I hope bets.io will finally understand that they arent the victim here (because they acting like they are.)
And its definitely not normal to steal someones deposit to compensate your loss on a game. https://ibb.co/Nm4Qnzb
Im curious how will you compensate your loss of players who decide not to use your casino because of my story i will post on every betting forum.
Thank you guys for telling them its not okay to act like that.. I hope bets.io will finally understand that they arent the victim here (because they acting like they are.)
And its definitely not normal to steal someones deposit to compensate your loss on a game. https://ibb.co/Nm4Qnzb
Im curious how will you compensate your loss of players who decide not to use your casino because of my story i will post on every betting forum.
Not defending the casinos here, but players do come and go as they pleases. Even if you post your accusations on them outside this community, who knows, players are born every minute and so they might fight this casinos and try their luck and play.
Anyhow, just go and bet on other casinos if you are not comfortable with them anymore.
As for the fixed match volleyball, I guess you just bet on the bad side here, maybe you bet on them accidentally and not knowing that it's fixed.
I want to clarify that i use multiple casinos to bet more money on same market. I dont make any arbitrage or something.
Thank you guys for telling them its not okay to act like that.. I hope bets.io will finally understand that they arent the victim here (because they acting like they are.)
And its definitely not normal to steal someones deposit to compensate your loss on a game. https://ibb.co/Nm4Qnzb
Im curious how will you compensate your loss of players who decide not to use your casino because of my story i will post on every betting forum.
Thank you guys for telling them its not okay to act like that.. I hope bets.io will finally understand that they arent the victim here (because they acting like they are.)
And its definitely not normal to steal someones deposit to compensate your loss on a game. https://ibb.co/Nm4Qnzb
Im curious how will you compensate your loss of players who decide not to use your casino because of my story i will post on every betting forum.
And from the last write-up... "I'm kinda curious about you placing this bet in multiple casinos" this kind of sounds like an accusation of arbitrage betting based on the writing, but is there proof or its a guilty as charged scenario??
I guess this is a typical case where the accuser made a statement about that and bet. I will definitely be pointing at that too without internal evidence, but is it a crime to use multiple casinos to place a bet on a particular game?
Hello, 21.11. I made account on bets.io. I saw many positive reviews on trustpilot so i deposited 762usdt and start playing. After few days i made a bet in sportsbook which i won so my balance went to 1800$ (i bet it also on other bookmakers),
Snip
Hey there, Kadat!
I thought that we've already discussed this issue on our TrustPilot page.
One of the bets you've made was on a volleyball match that was deemed a fixed game. Keep in mind that we don't make those accusations easily — we've received multiple notices about it and then confirmed it with our in-house team. You were not the only player who made a bet on this result and ended up being suspended.
I'm kinda curious about you placing this bet in multiple casinos, but I guess that this diversification worked out in your favor in the end
Your account is suspended in accordance with our T&C.
Btw, Is the user's betting style odd for you to have flagged them, or he/she has been on your radar for some time based on their betting style??
And from the last write-up... "I'm kinda curious about you placing this bet in multiple casinos" this kind of sounds like an accusation of arbitrage betting based on the writing, but is there proof or its a guilty as charged scenario??
One of the bets you've made was on a volleyball match that was deemed a fixed game. Keep in mind that we don't make those accusations easily — we've received multiple notices about it and then confirmed it with our in-house team. You were not the only player who made a bet on this result and ended up being suspended.
I'm kinda curious about you placing this bet in multiple casinos, but I guess that this diversification worked out in your favor in the end
Your account is suspended in accordance with our T&C.
When you talk about fixed matches, are the gamblers the ones who agree with both teams to decide the outcome of the game? I'm kinda curious about you placing this bet in multiple casinos, but I guess that this diversification worked out in your favor in the end
Your account is suspended in accordance with our T&C.
If the user has been unlucky to pick a fixed match, or he was probably aware of that and wanted to take advantage of that at the casino, a void game and confiscating all his winnings won't also be far from a fair judgement, but why suspend the account entirely and also block him even from having his initial deposit withdrawn?
Aside from placing a bet on a fixed match, has the accuser committed any other form of abuse in your casino that resulted in the company losing funds to him? If not, I think it could really be fair enough to at least allow him to get his deposit back. This is just my opinion and a fair judgement.
<...>
I am just a little curious and trying to follow up things here. The issue you had with the other casino where they ended up blocking your withdrawal. Did you happen to play the same volleyball game over there, after which when you tried to withdraw your winnings, they just decided to block your account?Hello, no, its completely different case, with different games.
<...>
I am just a little curious and trying to follow up things here. The issue you had with the other casino where they ended up blocking your withdrawal. Did you happen to play the same volleyball game over there, after which when you tried to withdraw your winnings, they just decided to block your account?
https://ibb.co/mztQxyN
Hi bets.io.
Yes we discuss it before but i still didnt recieve my money from you, at least my deposit.
So firstly please upload evidence which proofs that game was fixed.
Then tell me how can players safely play on your website, there are dozens fixed games every day, so if someone bet fixed game by mistake on your site you steal all of his money? Without proving he tampered result or knew the game was fixed? Really? If there was suspicous bets then why you didnt stop accepting bets on this match?
Hi bets.io.
Yes we discuss it before but i still didnt recieve my money from you, at least my deposit.
So firstly please upload evidence which proofs that game was fixed.
Then tell me how can players safely play on your website, there are dozens fixed games every day, so if someone bet fixed game by mistake on your site you steal all of his money? Without proving he tampered result or knew the game was fixed? Really? If there was suspicous bets then why you didnt stop accepting bets on this match?
Hello, 21.11. I made account on bets.io
Hey there, Kadat!
I thought that we've already discussed this issue on our TrustPilot page.
One of the bets you've made was on a volleyball match that was deemed a fixed game. Keep in mind that we don't make those accusations easily — we've received multiple notices about it and then confirmed it with our in-house team. You were not the only player who made a bet on this result and ended up being suspended.
I'm kinda curious about you placing this bet in multiple casinos, but I guess that this diversification worked out in your favor in the end
Your account is suspended in accordance with our T&C.
legendary
Activity: 2268
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Marketing Campaign Manager |Telegram ID- @LT_Mouse
I've sent their forum representative a PM in case the representative misses your post if they went online here on the forum.
Just sent a DM on telegram. Hopefully, they will respond and solve the issue soon once they see my DM. Reason? They recieved information regarding tampering with the results of fraud. Which is definitely not true, it was normal game, paid with every other bookmaker. And even if bookmaker decide to void bets, there is no reason to steal deposit.
would you mind posting a screenshot of the part where they said that they received information about you tampering with the result?I've sent their forum representative a PM in case the representative misses your post if they went online here on the forum.
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