Topic: Beware of Chips.gg - Casino dedicated to robbing their players (Read 369 times)

Mark it as resolved by editing the title and add words "RESOLVED" or its equivalence. The button to close the thread is at the bottom left of the page ["lock thread"]. Only you and mods has access to that button, no one else can, so it has to be you who lock it.

I confirm that I've received the full amount of my balance, topic can be closed.
Thank you everybody for your assistance and support.

The player has signed a binding agreement and his refund has been sent.

People do sleep, it has been less than 24 hours since our last post.

We do see your discord message was edited. The original message states: "also one question regarding kyc, is kyc due on first withdrawal or is it at a later point?"

Considering you have mislead everyone, we will still be allowing you to withdraw the remaining funds.

We would appreciate your patience with the matter.

Give it some more time. Around 12 hours have passed since their casino representative replied here and promised to solve the matter. I think they will. Their reputation hangs on it. They have brought some negative attention to their brand, people are watching, and they will want to solve this.

Just a little update on how things are going, what I've done today and the results:

1) contacted Chips Support & Admin Mailbox via Email: No Reply
2) joined Chips.gg Livechat: No Reply
3) contacted my VIP Manager via Discord: No Reply (while he's online for several hours)
4) contacted Sportsbook Manager via Discord: No Reply (he blocked me)
5) joined the Chips Discord Server & raised a ticket there (picked up by Mod & escalated to Admin): No Reply

So far, everything is going according to expectation.

I did exactly that a few hours ago, emailed them with a Screenshot of their post.
If they had intentions on doing this smoothly, they would have replied to me via email when they posted here.

Sending it to the originating address would result to a loss of the money, because I've sent it from an exchange, so I hope they try to get in touch.

Try to reach them through email or other communication you previously had, add a screenshot of the post their officials made above as an extra countermeasure and to make things clear. They'll most likely proceed by sending your balance to the originating address, so even with your account banned, it shouldn't be much a problem.

Let me know if there's no progress or any action from their side although you've attempted above step, I'll try to nudge them.

Thanks for your reply, and I heavily agree on both statements.
1) They could simply put a link referring to the Helpdesk Article in the ToS Segment that mentions restricted countries.
2) Without any public pressure I would 100% not have been offered anything (I have a Casino.guru complaint running too, to which they replied at the same time today). Tacyarg himself banned me and told me I would not be getting to withdraw my balance. To this day I have not received a single email back.

I'm also pretty sure they will drag out this withdrawal process, as my account remains banned and they're not willing to email me. I will keep this thread updated once I hear back from them.

That helpdesk article on their website was updated recently judging by the note written there. Regardless, that's not enough. The T&Cs must explicitly mention banned locations, which they don't.

At the very least, they can link to the helpdesk article in their TOS if they are lazy to update their terms properly, but they didn't even do that.

@elro123
To be fair, maybe the VIP host wasn't aware that German players are banned from the casino. It's his job to know such things, but maybe he wasn't paying attention. Either way, I can't claim that he invited you there on purpose to scam you out of your money. It's possible, though.

@holydarkness
I will be posting from a phone for a few days so I can't do much editing with it. It's tiresome making significant changes and working with tables on a phone. I will add it to my to-do list and check it when I get access to my laptop again.

It's amazing that we both gave the casino negative feedback for a case in the past. Since there was no development there, my only choice was to remove that trust rating. It didn't take Tacyarg long to create new controversy. My gut feeling is that he and his team are only willing to resolve this case because of their running signature campaign on the forum, and because it would make them look bad if they didn't. It's worth keeping an eye on this casino in the future.

Appreciate your decision, but you have to update your terms and inform your users by an email about this change. The restricted jurisdictions list is incomplete on your terms. Germany isn't mentioned there. A user is required to read the terms of your casino when the create an account, it isn’t their responsibility to read any articles from help desk. None of the casinos ask the user to check the restricted countries list by clicking on license validator link.

It is sickening that it took a week's public pressure to get a reply. You could have replied to any of my emails within the last 7 days. The Owner himself banned me and said I will not be able to withdraw, there was NO MISUNDERSTANDING.
I can see that you now implemented a warning on sign in for German users on your website, preventing them to log in, good!

Thank you for letting me withdraw, though. Since my account is still banned, how do we proceed here?

Dear OP,

Thank you for reaching out to us.

At Chips, we strive to ensure full transparency regarding our policies. As per our regulations, Germany is among the restricted regions, and this information is clearly outlined in the list of banned countries, which can be accessed through our help desk and by clicking the license seal in the footer of our website.

We understand there may have been some confusion regarding this, and we apologize if one of our agents provided unclear information regarding Germany’s status.

To resolve this matter, we’re happy to facilitate the withdrawal of your remaining funds due to this misunderstanding.

We appreciate your understanding and value your feedback.

Best regards, 
Chips

I will rather wait neutrally for the evidence to be presented (which has already been) and for the casino to give a comprehensive reply as to why someone who was directly invited and informed them of his country got his account blocked and why a blocked account cannot withdraw their funds.

When you make suggestive statements like you did, you are already leaning in the direction that the user could be the one cheating and absorbing the casino of any possible wrongdoing.

- Jay -

Message sent. Please wait a little.

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For the time being, paging pmalek.

Do you mind to look into this sub-page and perhaps add them to your thread, Which casinos have IP blocks in place for restricted countries?? I have to agree that the comprehensive list is a bit... hidden from plain sight, since if people look into the ToS, they'll only see this:



Perhaps it'll be more efficient to add the above link to chips's "restricted country" column?

Thank you for your assistance, very much appreciated.

OP provided that evidence, four posts above yours.

Granted, the very part mentioning Germany was an edited chat, so if I have to explore on every possible scenario, I have to mull over a possibility that the edited chat originally didn't mention Germany. However, given OP was invited by their staff, I think the burden to verify the player's legitimacy is on their hand.

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Let me try to notify their rep on the forum, see if they'll provide their side of this situation and/or resolving it. Gimme a little time.

In the meantime, please focus the discussion here and only here. Peeking into your post history, I can see that you also have a long discussion on their ANN [that I am yet to read, so I barely know what's that about, but I'm heading there right after this] as this will only complicate matters by making things harder to understand.

I'm from Germany, nothing in the ToS about Germany. The worst part really is them saying "Other Restricted Juristdictions" "as communicated from time to time" - no way in hell this is legally sound.



Have you seen the screenshots I provided? The Casino hosts a VIP Transfer program and they happily invited me to transfer from Stake.com:
https://chips.gg/vip/transfer

I do not know what to say in this matter as not much evidence has been provided.

OP has not submitted any proof that he was invited. We cannot assume whatever OP is saying is a gospel truth. If he was invited then he should show the proof and then we can decide who is wrong here.


I agree here he should have been allowed to withdraw what he had deposited. That is his money and the casino in not entitled to keep his money further the way they treated him is disgusting.

What country are you based on op? I went through their Toc and found
from your story though it clearly shows that you were invited by the Co host of chipp.gg which in one way will make more sense that they should have at least asked for your country of residence before depositing. I'm sorry about your loss mate. This is more reason you should make sure you go through these much details before depositing on any casino or online platforms it will help you evaluate some major issues that might arise later on. We hope to hear from their team here on the forum.