Topic: BFL, answer me this! (Read 3688 times)

Love your responses man. You are epic.

Just curious why you seem to believe Inaba = BFL.

It is impossible and a mathematical uncertainty for that to be true !

3 reps doing nothing else but answering emails that apparently cannot answer an email in 5 days..... sounds like more BFL Bullshit to me.


...., This is the kind of public breakdown Id expect from Inaba - childish and unprofessional.  
It seems the forums are perfectly ok for you to spam and troll while you cherry pick the responses you wish to acknowledge BUT HOW DARE A PAYING CUSTOMER AIR HIS CONCERNS.

What fucking joke of a company.


But they swear they have 3 people working full time answering emails.....
~900 orders / 5 business days / 7.5 business hours / 3 workers = 8 emails per hour per worker for 1 week if every one of the 900 orders dropped an email.

Holly shit, these employees must be run off their feet dealing with these emails !!!, 1 an hour, shit that most be literally 25TB of data a second. CUT BFL SOME SLACK GUYS - OVER 1 EMAIL AN HOUR !!!!!


DUDE, lets see you handle their email volume !

Thanks BFL for providing yet more entertainment, this is a train wreck that just keeps on going.

Mine was Thu, Jun 21, 2012 6:14 pm. They responded to it today. Nice to close the book on this one.

Still no answer to my email, but I sent it on the 23rd, so... it's probably still waiting in the queue.

Yeah. At least I got the answer I was looking for. I have to send them what I want to do, and they will be evaluating my purchase on the case to case basis to see if they are okay with it.

At least that tells me they are open to the option of a change in order that includes a partial refund. It doesn't mean I will get it. But at least I am not just waiting for no reason.

What a coincidence.

As an update I have now been contacted by BFL.

Even with cuz0882 getting a response, I emailed them June 22nd at 6am Pacific Time. It is currently 7am Pacific time, 7 days later, and I have no response from them. With us coming into the 4th of July holiday I am expecting there will be an additional delay.

BFL: Have you thought about getting a ticketing system or something that can better handle customer contact? At this point I don't even have recognition that you GOT my email.

I said, I'm still waiting for a reply. He contacted me because of a forum posting. He couldn't give me the information I needed to change my order, so he just froze them. I have questions, I need answered before I can decide what to do. Apparently Jody was not there, so until they get to my email there not contacting me.

cuz0882, can you answer this question?

I already ordered, like 87 days ago. I just need to speak with someone that can change it. Since you could not give me any answers, I need to speak to someone who can. I don't know what solution you think we discussed. I would sure love to hear it though.

Your situation is simple.  Your concerns were addressed, your options were given over the phone and your account was updated to reflect your wishes.  You then come to the forums and complain about being ignored in order to put more pressure on us to jump the queue and get to your order before everyone else.  That's what this is about.  As soon as the CS staff gets to your account, you'll get everything we discussed.  Please be patient.

If that was 2 days ago, why do you post today that you haven't heard anything from our company in 8 days? 

BFL might consider not using the forums for any sort of pointed rebuttal to customer complaints.  Such as in this case what appears to be a misunderstanding (the nice word for it) results in bashing customers who might have a legitimate claim that they have not had the opportunity to clearly express their wishes with customer service.  In cases like this BFL might appear to some as foolish or prejudiced.

Everything I've posted in the forum is accurate. I tried contacting you guys 8 days ago, you called 2 days ago after I posted in a forum but never resolved the issue. I've received one phone call, in which you said my order on 4-3 was not in your system. I emailed you the bookmark. You then put it in the system. I was very clear that I wanted my orders upgraded if I don't get placed in the rear of the line because you guys were unreachable. You said only Jody could allow a upgrade of the orders, and she was already gone for the day. You said my orders would be put on hold until the issue was resolved. If you have done some kind of upgrade, its without me knowing about it. I never actually had a chance to tell you, specifically what I want done. This was because you had no record of one of my first order, could give me no answer regarding whether I would be placed at the back of the line again. You were also not sure if all my orders could all be refunded. What I want done, depends one those answers.

I would prefer you mailed out the first 3 units, then used the remaining money for 5 " Single SC upgrade" orders. I've been waiting 87 days for my order now. Partially because you guys never emailed me back about the original confirmation not arriving. I'm not sure what advantages I've received... The last message I sent was a request to speak with someone so I can get this taken care of.  This was the last thing I heard from you.


That was 2 days ago, I was a little baffled when I read it. I'm not sure why you think I need time to consider, but it definitely doesn't say anything about upgrading my orders. I also don't see anything about issuing a refund or credit for the remaining amount. Lets just get this resolved please. I would have no reason to post comments on here if it was.

How heartbreaking. I haven't been too nice, but that kind of response would have me giddy with delight, and meanwhile look what they get in response. You should be deeply ashamed of yourself, cuz0882.

And kudos to BFL for calling the BS.

Are you kidding me?  You got two phone calls, several PM's and full clarification on how we'll handle your particular situation...  which were all beneficial and fully flexible in your favor including full refund.   We updated your account with your wishes so the staff could act appropriately when they came to your order position.  
Yet you still come in a public forum and claim you're being ignored.    THIS is why we don't participate in the forums.   Most of it is misleading...  on purpose by people attempting to use the exposure to gain a personal advantage through intentional deception.   It was a mistake to jump the system and reach out to you in the first place.  Lesson learned.

Yes, no answer to me yet.  It rather concerns me that at least one person has reported BFL shipping their order out when they didn't want it.  I do understand that they have a lot of emails to respond to, but they shouldn't be shipping them out until they make sure that the customer isn't waiting on a response from them in their email queue.

Is everyone still waiting for a reply from butterfly? I've been waiting 8 days now.

No, don't cancel! I'll buy it from you at a premium, up to $126 more than you paid them:
https://bitcointalksearch.org/topic/wtb-sell-me-your-bfl-singles-fpga-including-pre-orders-up-to-725-each-90190