BFL's order system messed up? - page 2.

Frizz23

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Quote from: Inaba on March 03, 2013, 04:19:53 PM

What's really funny is the fact that Frizz trolls BFL and says we are a scam, etc...

I don't think BFL is a complete scam (at least not in the classic definition). I posted this a few times here on the forum. I actually do believe that you will deliver. One day. Just not ~~October 2012~~, ~~November 2012~~, ~~December 2012~~, ~~January 2013~~, ~~February 2013~~, ... as you originally planned.

I simply believe BFL is a bunch of incompetent cowboys that have no idea of ASIC design, project management and PR.

Inaba

legendary

Activity: 1260

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What's really funny is the fact that Frizz trolls BFL and says we are a scam, etc... and yet keeps his order and won't get a refund on it.

I mean, how can you take a guy like him seriously?

Frizz: BFL IS A SCAM! But... I'm not going to refund my order.

When I asked him for his name and order information to offer him a refund, he said he wouldn't tell me because he didn't want me to cancel his order. Seriously... that was his exact quote. The very definition of "tool."

Frizz23

hero member

Activity: 1162

Merit: 500

Quote from: RoboCoder on March 03, 2013, 04:01:16 PM

I expect they have minimum staff and all the tech folks are involved in trying to get the products done ...

Besides waiting and playing Minecraft, what does BFL's "tech folks" actually do? They have subcontractors for the ASIC design, subcontractors for the ASIC chip fabrication, subcontractors for the Bumping, subcontractors for everything. What do they actually do themselves?

Quote

So i am guessing as long as you keep your "paperwork" eventually everything will get sorted out.

How does "keeping my paperwork" help when I (one fine day in the future) receive a packet from BFL with 6 Jalapenos - instead of the 2 Little Singles that I've ordered?

RoboCoder

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I had ordered one a little while back and got a receipt from paypal but no order confirmation from BFL. So i dont even have an order number to try the workaround.

Sent an email to office@ and I am going to give them some time but not going to order any more until i get a confirm on the last one.

I expect they have minimum staff and all the tech folks are involved in trying to get the products done and no one with a bunch of time to invest in the website. And i suspect the instructions to the CS staff is to keep people calm while they try to do too much with too few in too short a time.

I bet they get hundreds of emails a day and have to sort through a lot of dupes from the same people etc.

So i am guessing as long as you keep your "paperwork" eventually everything will get sorted out. It has been my experience that they will try to solve the problems but it may just take them time.

Frizz23

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Merit: 500

There have been postings on the BFL forums where customers complain about incorrect order information in BFL's order system.

Of course the usual suspects/bootlickers (grnbrg, Kjlimo, SLok, etc.) immediately came to the rescue of BFL, discrediting customers as hackers using backdoors.

So I tried this "backdoor" myself:
* I had an existing order for two Little Single SC.
* I placed a new order: So I started at www.butterflylabs.com, pressed "Products", selected a Single SC, ...
* the information that I got in "My Orders" was completely wrong: Payment Method was wrong, Shipping method was wrong, instead of 2 Little Singles it told me I had ordered 6 Jalapenos. wtf?!?!

Can you guys check your orders and see if they are correct?

Josh of course responded in his usual way (not our fault, you are holding it the wrong way (c)Apple, building a proper website is just incredibly hard):

https://forums.butterflylabs.com/bfl-forum-miscellaneous/1180-incorrect-order-information-https-products-butterflylabs-com-customer-account-3.html#post16714

Quote from: BFL_Josh

[secure websites?] Heh.. any time I hear that from a website developer, I stop talking to them. Anyone who thinks it's easy to run a secure website has never run a secure website and probably doesn't even know what a secure website actually is.

Just replace "website" with "ASICS" and you know what I mean:
Working ASICS??? Heh.. any time I hear that from an ASIC developer, I stop talking to them. Anyone who thinks it's easy to make ASICS has never made ASICS and probably doesn't even know what ASICS actually are.

Grin

Conclusion: Just because things are incredibly hard for some BFL cowboys doesn't mean they are hard for a proper/reputable company.

Topic: BFL's order system messed up? - page 2. (Read 2164 times)