It is imperative to understand that everything was wiped out from our servers and getting functionality back is priority #1.
It is not imperative for us to understand that getting functionality back is your priority #1.
The wallet part of BIPS was a free service to make payments easier for users.
Web Wallets are like a regular wallet that you carry cash in and not meant to keep large amounts in.
Then why did you provide this feature? The funny thing is in your Press release you are promising to bring out a "better" and more "secure" wallet in the near future. Are you planning to rob more people with this new "better" and "secure" wallet of yours?
Hence we offered a paper wallet as a cold storage alternative for those who wanted a safe storage solution.
We will be contacting all affected users as already proclaimed.
We will need their consent to hand over information to the authorities for further investigation, which hopefully can assist in catching the thief.
Those who were not affected and have a bitcoin balance will also be contacted.
Most balances left are minuscule, but if you had more than a few satoshi’s in your wallet you are affected, and will be contacted.
Another priority is doing forensics data recovery to be able to investigate and assist authorities in finding the attacker.
Technical information will not be disclosed for security reasons.
As a customer I have every right to know all the technical information involving this hack. All I have got from you is 1 graph of load spike which says nothing about the hack.
You sound more like TradeFortress here. We don't need to be educated about alternative storage solutions. We already know about them. We store coins online for a reason. There are plenty of times where we don't have access to our offline wallets and we need money to immediately initiate a transfer. If you guys start stealing our coins by calling it a "hack" you are just contributing to ruining the bitcoin ecosystem.
I wanted to settle this issue without resorting to a rant but you have left me with no choice. You haven't yet replied to any of my messages or even on the helpdesk.
Also I digged further into BIPS activities and I realized something really surprising. It was sending some of my coins to EasyCoin (a scam site that promises to mix coins but steals users coins instead). Its unfortunate that I did not do my investigations before this and I trusted BIPS with my coins. I mean who in the right mind would send customers coins to a scam site? And why would BIPS need to do that? It already had its own coin mixing system in place.
Here is the address generated by BIPS:
https://blockchain.info/address/1PGXTsbbrnXBnTgEdssRCH8Ukc57DvapcP that was used by me to deposit my coins.
The way BIPS works is that it moves the coins you deposit to its address to another collecting address. I made a deposit of 1.5BTC (transaction here:
https://blockchain.info/tx/37b7e6df916b32113e9dda776d6127c0566106fcca89a750537ad27ccab11462) on 31st October 2013.
As usual it was immediately moved to another address. This time it was to 1EGm7XaUVK2iAX1TzZy4i8w7BZ9kybF59B (
https://blockchain.info/tx/fcd34fecf7898c2420e7a5b36a8ffd34d5583c1a73428f63d6d64eb7639af06a) with the remaining amount returned to 14xMNNgzDtkmrPhkEZohGg3nHkPFw96hDz. Now if you inspect 14xMNNgzDtkmrPhkEZohGg3nHkPFw96hDz you'll see only 1 input and 1 output. The output is to the EasyCoin deposit address (see transaction:
https://blockchain.info/tx/396d954b416c18a8034d4677e95628841b7d45324afdedbc0db43c04f16bbddf).