laudaM helped me. You can get it back if you signed a btc message from your account ...happened to me. Hope you can get it back okay.
I'm confused. How do one sign a btc message from their account? I don't think I had any associated bitcoin address associated with my account.
If I try to log-in to my old account it blocks me and then bans my IP and tells me to contact a theymos email address and I get no response
I found this post but I don't understand how to do it since I don't have a bitcoin address associated
https://bitcointalksearch.org/topic/recovering-hacked-accounts-or-accounts-with-lost-passwords-497545
Ah, yeah I think you need to have linked your btc address to your old account. If you don't have that but still have access to your old email then I guess it is just a case of having to wait for them to get around to you. This can take a while i was several months waiting to have mine reset. LaudaM helped me in the end.