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Topic: 🚩 Bitcasino.io – the FUN, FAST and FAIR gaming experience! 🚩 - page 53. (Read 196393 times)

newbie
Activity: 7
Merit: 0
Problem resolved after a few PM exchanges. I am really pleased with how they handled this issue, even in such a timely manner, now I can continue with the next daily promotional task.

I was pissed and out of my mind for the past two days, I am truly sorry for accusing them as a fraud or scam. I take back everything I said about bitcasino.io, give them time and they are more than willing to do things right.



hero member
Activity: 864
Merit: 1002
Over 1,300 games in store for you!
Hey guys!

Some important information for all participants of Christmas Raffle:
All users who play slot game "Christmas Carol" will be credited their tickets within 24-48 hours! Tickets from other days were credited pretty much instantly, so you can already see information about your tickets and our special lottery here:

https://bitcasino.io/lottery/christmas-raffle

Good luck to everyone! It should be fun!
legendary
Activity: 3556
Merit: 9709
#1 VIP Crypto Casino
Done the wagering on the Christmas Carol game and made a little profit to show for it.  Cheesy

Nice! Well done bro!

I'm really impressed with the effort they've put into all this Xmas promo stuff.

Happy punters everywhere Grin
sr. member
Activity: 337
Merit: 253
Done the wagering on the Christmas Carol game and made a little profit to show for it.  Cheesy
hero member
Activity: 864
Merit: 1002
Over 1,300 games in store for you!
Cheesy

See what we've got for you on Day 4 of our Christmas Raffle!



To get your today's ticket to the final raffle, wager 50 mBTC or more on 'A Christmas Carol', one of our latest Christmas-themed slot based on Charles Dickens' classic novel.

*Note that the campaign is exclusively available to BitCasino.io players!

CLICK TO PLAY NOW!

Lots of luck!

Click here to check out our superb collection of 700+ slots and casino games!
full member
Activity: 204
Merit: 100
legendary
Activity: 2716
Merit: 2093
Join the world-leading crypto sportsbook NOW!
Quote from: kajika
two days before the promotion even started, I checked the terms & condition of the Christmas raffle page(yes, in case you didn't know, this page is up 2 days before the promotion even started)

Wait a second.  Did you check the terms the day the promotion started?  If they put something up 2 days early, then change it before the start, it's even more of a who cares.

But if they changed the rules between 2 days before and the start, you should of jusst said "ahh damn" and moved on.





Quote from: kajika
if I was actually trying to abuse the system, I wouldn't deposit 5 times a total of 204 mbtc. 5 deposit of 3 mbtc each would do the trick, wouldn't it? So logically, if beforehand I knew that they have made a mistake in their terms & condition page, and if I was trying to abuse it, why on earth would I risk losing nearly $100USD (204mbtc) instead of just $5USD, to abuse 5 tickets that doesn't guarantee me any wins?

You were gonna deposit around 200 mbtc anyway bc you wanted to play?

You deposited the tiny deposits to get extra tickets.

There's nothing wrong with trying to get extra tickets.  You wanted to win, just like any other gambler would.  Making extra deposits of a few mbtcs in hopes of getting extra tickets is perfectly logical and ethical.


Quote from: kajika
First, no, I wasn't trying to gain 'extra' tickets or 'extra' advantages

wtf?

newbie
Activity: 25
Merit: 0
hey guy, it said right on the thing you only get 1.  You can use the code up to 5 times, and you get one raffle ticket.

  No matter what it says in the rules about "up to" 5 being issued.

http://i.imgur.com/bXLOn1z.png  (don't know why it wont let me embed this)
newbie
Activity: 7
Merit: 0
First, no, I wasn't trying to gain 'extra' tickets or 'extra' advantages, because way before I even deposited, two days before the promotion even started, I checked the terms & condition of the Christmas raffle page(yes, in case you didn't know, this page is up 2 days before the promotion even started). I was given the wrong information that we all can earn a maximum of 5 tickets on 5 deposit. I am just doing what they told me to do in their terms & condition page, deposit 5 times and get my 5 ticket. I was in total shock when their support told me that they made a mistake and I can only gain 1 ticket.

Secondly, if I was actually trying to abuse the system, I wouldn't deposit 5 times a total of 204 mbtc. 5 deposit of 3 mbtc each would do the trick, wouldn't it? So logically, if beforehand I knew that they have made a mistake in their terms & condition page, and if I was trying to abuse it, why on earth would I risk losing nearly $100USD (204mbtc) instead of just $5USD, to abuse 5 tickets that doesn't guarantee me any wins?

Finally, what is this "They are trying to make this fair for everyone" bullshit coming from. Stop white-knighting them and just think for a second. They promised 5 tickets for 5 deposit, everyone should get 5 tickets if they deposited 5 times, plain and simple. You buy 5 cups, you get 5 cups, suddenly I am a dick for complaining that when I pay for 5 cups, but I only received 1?

Scam might be a strong word, but I sure as hell felt tricked or cheated here.
legendary
Activity: 2716
Merit: 2093
Join the world-leading crypto sportsbook NOW!
lol @ 3 and 6 mbtc deposits

Exactly, he was trying to game the system anyways with $1 and $2 deposits to attempt to gain extra tickets that clearly they had a mistake and only allowed one per person. Now he wants to go to a gambling commission over this lol. Please bitcasino just ban this guy and revoke his raffle tickets to this very generous Christmas promotion for being a complete dick.

No, it certainly wasn't clear they made a mistake = and there's nothing wrong with making the small deposits to get 5 tickets.  

Just loling @ tone of scam accusation + financial history.

Hes a dick for claiming scam, I'm a dick for loling, and Trayber - you're a dick for kissing casinos ass and trying to get him banned.

Merry Christmas Smiley
sr. member
Activity: 337
Merit: 253
lol @ 3 and 6 mbtc deposits

Exactly, he was trying to game the system anyways with $1 and $2 deposits to attempt to gain extra tickets that clearly they had a mistake and only allowed one per person. Now he wants to go to a gambling commission over this lol. Please bitcasino just ban this guy and revoke his raffle tickets to this very generous Christmas promotion for being a complete dick.
legendary
Activity: 2716
Merit: 2093
Join the world-leading crypto sportsbook NOW!
lol @ 3 and 6 mbtc deposits
sr. member
Activity: 337
Merit: 253
Just got scammed by this casino and I am really pissed here.

The terms & condition of their Christmas Raffle promotion initially stated that an exception of 5 tickets will be credited for the 19th December promotion, here the proof:



So I made a total of 5 deposits on 19th December hoping to get my 5 tickets



And then I realize that only one ticket is credited to my account, so I contacted support. This is what he said:



"Sorry, it's a mistake", that's what their support said. Their so-claimed mistake basically made me make a total of extra 4 deposits that I didn't have to in order to claim the tickets that they "mistakenly promised", and as predicted, they have now modified the terms & conditions. I e-mailed VIP support and have yet to receive a reply.

I have been a long time VIP user at this casino, member since May 2014, made a total of nearly 20BTC worth of deposits & withdrawals, and you think they would value one of their long time customer, instead, all I get was: "Sorry, we scammed you, please move on"

You should be compensated for four of the transaction fees imo.

According to the terms & condition of e-gambling Montenegro, which they (Bitcasino.io) obtained their gambling license from:

6. Fraud prevention

Applicant/Cooperating partner retrain from any kind of fraudulent activity, and pursue and take part only legitimate online gambling operation in line with the respective laws and regulations of the jurisdiction, respect the copyright principles as well as the fair and responsible play.

8. Player complaints

Player complaints should be addressed first, and dealt primary by the directly responsible operator partner. Only in case of non-adequate player treatment or dispute can be escalated to EGM in writing with all respective explanation and documented evidences.


They are still ignoring me. I am giving them 3 days to resolve this issue, or else I'll be filing a complain at e-gambling Montenegro.

They are trying to make this fair for everyone. If you had popped into the chat yesterday and asked them they would have told you only received one ticket for that day but they gave you up to 5 reload bonuses of 50% which was a great deal since they usually only offer 25%. Why do you feel you need to get more ticket and gain unfair advantage if you didn't bother to ask a live support agent who are available around the clock. I talked to Cristina yesterday morning and she told me clearly would only get one ticket even if make 5 deposit using the bonus code.

Threaten to file complaint to the gambling commission over something so petty?

This casino should just ban you completely now from the promotion and revoke your tickets.

Did you bother to read very last term in the promotion T&C

"•   BitCasino reserves the right to amend, suspend or cancel the promotion at any time"

So I don't see it as you have any case and should be given any more tickets than the rest of players who are participating.
member
Activity: 105
Merit: 10

According to the terms & condition of e-gambling Montenegro, which they (Bitcasino.io) obtained their gambling license from:

6. Fraud prevention

Applicant/Cooperating partner retrain from any kind of fraudulent activity, and pursue and take part only legitimate online gambling operation in line with the respective laws and regulations of the jurisdiction, respect the copyright principles as well as the fair and responsible play.

8. Player complaints

Player complaints should be addressed first, and dealt primary by the directly responsible operator partner. Only in case of non-adequate player treatment or dispute can be escalated to EGM in writing with all respective explanation and documented evidences.


They are still ignoring me. I am giving them 3 days to resolve this issue, or else I'll be filing a complain at e-gambling Montenegro.

I'm sure you'll get a response from them tomorrow about the situation. It's the weekend atm.
newbie
Activity: 7
Merit: 0
** Problem resolved **
member
Activity: 105
Merit: 10
Notification for today Smiley good news. for my 120 btc lost i win from vip 5 btc (very nice that on bitcasino.io). i win about 35 btc. But as i addict, i lose all. I put more 15 btc and win 45 btc Smiley Christmas are come and now i have some money to the  happy. i withdraw 40 btc and have more 5 btc for party Cheesy

I am drunk again but now i say, bitcasino the only best casino i have played.



Hah, that's good to hear man, at least you got some back. I just secured my third ticket for the raffle, you can get one today for putting a bet on at the sportsbook, size doesn't matter (that's what she said).
newbie
Activity: 9
Merit: 0
Notification for today Smiley good news. for my 120 btc lost i win from vip 5 btc (very nice that on bitcasino.io). i win about 35 btc. But as i addict, i lose all. I put more 15 btc and win 45 btc Smiley Christmas are come and now i have some money to the  happy. i withdraw 40 btc and have more 5 btc for party Cheesy

I am drunk again but now i say, bitcasino the only best casino i have played.

newbie
Activity: 9
Merit: 0
I come here to apologize to bitcasino.io. I was drunk and I was very upset to have lost and came to talk nonsense here in the forum.

I know I had an unlucky week, but do not blame bitcasino so. I have to learn to know how to win and know how to lose.

1 month ago I won 75 btc, with only 5-7 btc.

So I have to talk about bitcasino now that I'm sober Smiley? Its the best casino I have played, their support are wonderful, The games are great and fun.

Good weekend to everyone.
hero member
Activity: 864
Merit: 1002
Over 1,300 games in store for you!
Wink

It's Day 3 of our Christmas Raffle!



To get your raffle ticket for the day, make a bet of at least 10 mBTC on ANY match from our
Sportsbook! to take place within the next 7 days.


Don't wait for too long to make your bet - this offer is for today only!
*Note that the campaign is exclusively available to BitCasino.io players!

GO TO SPORTSBOOK!

Good luck and have a great weekend!

Click here to check out our superb collection of 700+ slots and casino games!
member
Activity: 189
Merit: 30
Just got scammed by this casino and I am really pissed here.

The terms & condition of their Christmas Raffle promotion initially stated that an exception of 5 tickets will be credited for the 19th December promotion, here the proof:



So I made a total of 5 deposits on 19th December hoping to get my 5 tickets



And then I realize that only one ticket is credited to my account, so I contacted support. This is what he said:



"Sorry, it's a mistake", that's what their support said. Their so-claimed mistake basically made me make a total of extra 4 deposits that I didn't have to in order to claim the tickets that they "mistakenly promised", and as predicted, they have now modified the terms & conditions. I e-mailed VIP support and have yet to receive a reply.

I have been a long time VIP user at this casino, member since May 2014, made a total of nearly 20BTC worth of deposits & withdrawals, and you think they would value one of their long time customer, instead, all I get was: "Sorry, we scammed you, please move on"

You should be compensated for four of the transaction fees imo.
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