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Topic: Bitcoin-central resumes operations (Read 5401 times)

legendary
Activity: 1221
Merit: 1025
e-ducat.fr
September 27, 2013, 08:27:10 AM
#44
Quote
How do I withdraw Euros?

To withdraw bitcoins, visit the page "withdraw euros" under " account". Enter the amount you want to withdraw to your personal bank account. This is the bank account that you used to fund your account and specified during account registration.

Should be Euros
Thanks for pointing that out. Typo stands to be corrected very soon.
vip
Activity: 1316
Merit: 1043
👻
September 26, 2013, 08:11:27 PM
#43
Quote
How do I withdraw Euros?

To withdraw bitcoins, visit the page "withdraw euros" under " account". Enter the amount you want to withdraw to your personal bank account. This is the bank account that you used to fund your account and specified during account registration.

Should be Euros
legendary
Activity: 2506
Merit: 1010
September 26, 2013, 03:11:41 PM
#42
"The new Bitcoin-Central is here":

 - http://bitcoin-central.net
sr. member
Activity: 318
Merit: 250
April 23, 2013, 04:56:39 AM
#41
An update regarding my two bank wire withdrawals: I still have not received any payouts for these two (now in week 3) but I was able to determine what went wrong. Also, an independent transaction was processed and arrived on my account without any problems. Apparently they have sent the funds to a suspended bank account (which I requested to have deleted in another ticked to prevent exactly that from happening, but it's not possible on their end). I have screenshots that prove that this was not the account I set when requesting the payout, so basically I am running after my money due to a minor fuckup on their end and the endless conversations with their support seem to bring me nowhere. It's not the end of the world but quite cumbersome, which is why I decided to post this mostly for the entertainment value.

Attached is my conversation with their support (sorry for the formatting) , I will happily produce any files and screenshots regarding this matter, but I'd like to do so in private because they contain sensitive information. xxx means censorship by me.

Quote
Wire withdrawals stuck in Nirvana
Opened 5 days ago by Adrian Golser (BC-xxx)
Status : Pending
Hello, I am writing in regards of two SEPA-Withdrawals that appear to be stuck for several days now, even after I received confirmation that the payout has been processed. The transaction numbers are 24224 and 304846, sum is xxx EUR each to different accounts in my name. I checked with my bank and they never received the transaction, so I assume the problem is on your end. Some additional info: There was another transaction that was returrned to my bitcoin-central account with the additional info "compte solde" (ID 284940, xxx EUR). Also, there was a withdrawal that was confirmed yesterday (ID 358049, xxx EUR) which I have received today. Please check what has happened and either proceed with the payouts or return the funds to my bitcoin-central account. Thank you very much Adrian

Pierre wrote, 4 days ago
Hi, The following wire went through per our CIC bank statement: 13/04/2013 13/04/2013 VIR 304846 - xxx EUR There was no reject since then. So your bank has the money. I will look up the other one but it could be the same story.

You wrote, 4 days ago
Hello, It would indeed be very interesting to see what has happened with the second transaction, because it was transferred to a different bank and is just as non-existent as the first one. So two different banks are supposedly holding a xxx EUR transaction while one of them happily transfers a xxx EUR transaction a week later? Please take the time over the weekend to make sure that the money has been transferred to the right accounts, not been sent back rather than rejected, not been transferred to a wrong account etc. I have been in contact with the VR-Bank, who in a telephone conversation confirmed they have never received any funds from France or Paymium. On Monday evening, if I don't have a conclusive answer on why and how my funds were lost, I will order a bank investigation for both accounts (25 EUR ea) which I consider you to be liable for, since I have brought this matter to your attention in full detail and all information present already. They will show that these payments have not been routed over SWIFT with my account as the beneficiary. Furthermore, I will publish these conversations on bitcointalk, where wild speculation on the meaning of the phrase "compte solde" will prove most entertaining. Personally, I am sure that this is just a minor clerical error, but it will not get solved if you insist that I or my banks have already received the money. Do your best, Kind regards Adrian

You wrote, 4 days ago
Hello, I just received an Email with a copy of the bank wire for withdrawal 304846, which explains why I never received the money. The associated bank account (DE4970xxx) has been suspended. The payout mentioned above was requested to be processed for bank account "xxx" (DE3077xxx), the order 294224 for bank account "xxx" (DE46710xxxx), for which I suppose the transfer has been made to the suspended account as well. Screenshots of the withdrawal requests are available if needed. I am glad we could clear this up, as I suspected it was a minor clerical error and a bit of confusion. As for your transfers: I cannot tell you what will happen to them. I recommend calling xxx (http://www.xxx.de/) and make them return the funds, if they haven't done so themselves yet. I no longer have the possibility to contact their support but I might be able to help if you can't find anyone who speaks French or English. Please return the funds to my bitcoin-central account. Kind regards and thanks for the help Adrian

member
Activity: 116
Merit: 10
bitcoin afficionado
April 13, 2013, 03:24:12 AM
#40
Received a payout yesterday, confirmed on April 11, albeit small (3xx EUR ).

Later edit:
Until now, every confirmed payment has hit my account, so no sign of them lying there. However, there was always a delay between requesting a withdrawal and confirmation of the payment (the pending state inbetween), fortunately only 1 or 2 times it's been more than 2 days. They seem to control the situation, we'll see.

We should keep this updated if withdrawals are delayed.
sr. member
Activity: 318
Merit: 250
April 12, 2013, 05:00:17 PM
#39
Can anyone confirm receiving a SEPA payout that was initiated later than April 8th? I have two payouts confirmed by email by now, the first message was received Wednesday 11:00 AM and usually these transfers, once they hit the banks, are processed within one day... Now it's Friday evening and I am still waiting for the funds to arrive on my bank account...

Bitcoin Central appears to work fine but I am worried that I have to plan in delays like these from now on.

edit: some rephrasing
member
Activity: 75
Merit: 10
April 10, 2013, 02:36:24 AM
#38
Evrything turned out fine for me: my SEPA transfer came through, I could trade with the alternate url that was sent by the support team, and I could withdraw my coins yesterday night.

legendary
Activity: 3906
Merit: 6249
Decentralization Maximalist
April 09, 2013, 08:19:37 PM
#37
Website works normally now.

I have withdrawn BTC from my account and they were sent instantly. Seems automatic withdrawal is working again.

Hope we can switch to normality now, being careful and storing larger amounts in a secure place. (Instawallet, I know, is other story)
legendary
Activity: 1358
Merit: 1002
April 09, 2013, 02:29:36 PM
#36
Well I am relieved to say that my sepa withdrawal showed up in my bank account today, thanks

One of mine also. 2 more missing Roll Eyes
newbie
Activity: 48
Merit: 0
April 09, 2013, 02:18:54 PM
#35
Well I am relieved to say that my sepa withdrawal showed up in my bank account today, thanks
sr. member
Activity: 318
Merit: 250
April 09, 2013, 01:36:06 PM
#34
UPDATE:

Following the DDoS attack of today, verified account holders can write to [email protected] to receive a signed message with an alternate url.

The message will be signed by Davout whose public key is available from the Web of Trust on Bitcoin OTC.

I'm waiting for the email replay... I hope I can access my fresh bitcoin, I need it for buying stuff (yeah some people still use it for that...).

EDIT: I got the link thank you. I've made a bitcoin withdrawal, it's displayed as "Done" but there is no trace after a few minutes ?! Should I expect delay or something ?

Same here, made a test-withdrawal for 1.5 BTC or so. Got a confirmation pretty soon, even with an included Tx-ID (cea2c0c19425ca36797bad5a78bd380b27b5df50691806750a98deddfcfc605a), but it doesn't show up in the network. Not good...

Edit: Bitcoins received, that's a relief. Apparently they create the raw transaction, review it and then push it into the network. Not how I would do it, but I'm not running the place. When my two EUR-Withdrawals are processed, I might even consider quitting smoking again Cheesy
newbie
Activity: 21
Merit: 0
April 09, 2013, 12:03:36 PM
#33
UPDATE:

Following the DDoS attack of today, verified account holders can write to [email protected] to receive a signed message with an alternate url.

The message will be signed by Davout whose public key is available from the Web of Trust on Bitcoin OTC.

I'm waiting for the email replay... I hope I can access my fresh bitcoin, I need it for buying stuff (yeah some people still use it for that...).

EDIT: I got the link thank you. I've made a bitcoin withdrawal, it's displayed as "Done" but there is no trace after a few minutes ?! Should I expect delay or something ?
sr. member
Activity: 318
Merit: 250
April 09, 2013, 11:53:17 AM
#32
UPDATE:

Following the DDoS attack of today, verified account holders can write to [email protected] to receive a signed message with an alternate url.

The message will be signed by Davout whose public key is available from the Web of Trust on Bitcoin OTC.

To anyone wondering: The plain-text email contains a line-break (before the link) that was not calculated for the signature. If you copy the signed part from the html-message (or open it in gmail and paste it into a txt-file like I did), gpg will give you a good signature.
This problem is quite frequent, even 20 years into the whole idea of formatted text I still believe writing emails in html is a bad thing Cheesy

Good luck with the attack!
hero member
Activity: 868
Merit: 1000
April 09, 2013, 11:33:27 AM
#31
I would advise them to consult an indpendent company for a complete security audit of their IT systems.

How condescending .

Not at all - as you've already had your systems compromised, seeking outside help from professionals is not a bad thing to do.
legendary
Activity: 1221
Merit: 1025
e-ducat.fr
April 09, 2013, 11:30:18 AM
#30
UPDATE:

Following the DDoS attack of today, verified account holders can write to [email protected] to receive a signed message with an alternate url.

The message will be signed by Davout whose public key is available from the Web of Trust on Bitcoin OTC.
legendary
Activity: 1221
Merit: 1025
e-ducat.fr
April 09, 2013, 11:24:38 AM
#29
I would advise them to consult an indpendent company for a complete security audit of their IT systems.

How condescending .
Had you read my posts, you would have known that we did hire experts without waiting for your advice..
We rebuilt a complete production environment from scratch.
hero member
Activity: 868
Merit: 1000
April 09, 2013, 10:25:03 AM
#28
I was also been able to withdraw BTC funds from Bitcoin-Central.

I don't think we must distrust Paymium, but I think they have massive problems with the increase of interest in Bitcoin, just like the other exchanges. They are a little company (like all BTC companies, even MtGox). I hope they will be able to scale up the infrastructure so we continue to have a trustworthy EUR exchange.

Paymium is not affiliated with Instawallet ?
legendary
Activity: 3906
Merit: 6249
Decentralization Maximalist
April 09, 2013, 10:24:06 AM
#27
I was also been able to withdraw BTC funds from Bitcoin-Central.

I don't think we must distrust Paymium, but I think they have massive problems with the increase of interest in Bitcoin, just like the other exchanges. They are a little company (like all BTC companies, even MtGox). I hope they will be able to scale up the infrastructure so we continue to have a trustworthy EUR exchange.
hero member
Activity: 868
Merit: 1000
April 09, 2013, 08:59:23 AM
#26
Bitcoin Central at this point have a serious problem with trust. I would advise them to consult an indpendent company for a complete security audit of their IT systems.
newbie
Activity: 27
Merit: 0
April 09, 2013, 08:30:00 AM
#25
1. bitcoin-central is down again, apparently under DDOS attack
https://twitter.com/Bitcoin_Central

2. There are missing funds in my account. I had sent BTC to my account on apr 2 before realizing the site was down, 4 messages to support and no response so far. Blockchain shows the transfer completed, but then was transferred to another account on apr 5 while site was offline.

let's hope they get everything back under control and start responding to users.
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