Psychologically, they already know they lost their money to the hacker and know they aren't getting it back. They feel better about blaming someone else (the operator) so they don't feel as stupid about it. The more they whine about the operator not doing a good enough job, the better they will feel, and start to forget about their own stupidity. Even though it's the hackers fault for all of this, everyone knows catching them and getting their BTC back is never going to realistically happen.
Tell yourself a lie long enough, and even you will start to believe it.
First I thought like you. But this time the hacker is known, according to MtGox. But still they blame and try to sue the operator, and don't care about the actual thief. So I think it is more symptomatic than it is self-deception.Tell yourself a lie long enough, and even you will start to believe it.
