Nothing wrong. They haven't reduced their fee, but has increased and improved their service with much user friendly atmosphere, which a normal person expect when he is not aware of technology.
I don't think so.
In my country we have Western Union in post offices and some banks, financial agency etc.
I sew so many times how difficult is this process for people.
Sometimes phone or Internet lines broken, long time no confirmation, very long waiting etc.
When I send money with BTC, it's done in seconds and my identity is protected.
So, my answer to the question is only possible one: Bitcoin.