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Topic: BitcoinCasino.com The Most Dishonest Casino, Here's What To Expect (Read 426 times)

member
Activity: 183
Merit: 20
I really need to get this on other forums it seems alot of people are not aware of them. Hope no one here has spent money with them.

I tried getting this on lcb forum but they wont let me post on a casino where usa is restricted lol. so what do i do.


Oh nvm i just tried going to their site and it doesnt exist anymore sorry to bump this  Cheesy
hero member
Activity: 1148
Merit: 527
I couldn't stop laughing where you said she thanked you for informing them, lol, what kind of casino forgets what they are meant to do and waits for a player to remind them their weekly activity, this people are the worst jokers ever. I have not even heard about them before once, and I don't rake interest in checking new casinos, I hardly show no mercy to them cause most of them are just scammers and are just there to deceive people.

Even as you left there will still be other people that are still making use of their site without knowing all these, experience will be the only thing that is going to teach them anyway. Funny how they started telling that the girl you spoke knows nothing cause she hasn't been around,. They are just being foolish, instead of admitting they made mistake.
member
Activity: 183
Merit: 20
After reading Lemur's response, we'd like to add the following.

The gambling limits were lifted at the player's request, as noted in the first sentence at the top of his latest post.

Whats the point of gambling limits if they can be lifted at a player's request.

"Hey Lemur, Sandy here. I cancelled your play limits according to the request above. If you'd like to set them in place again, or adjust them, you are free to set them at any amount you choose."

Sandy then informs the player that by lifting his gambling limits, he was free to play his deposit bonus of 100 FREE Spins. She goes on to ask for clarification on how to proceed. Does the player wish to make a withdrawal? If so, he should drop by the Live Chat and it will be processed right away. "Otherwise, you're free to play." The word "otherwise" implies that if the player did not opt for the withdrawal, he was free to play. Those were his two choices - withdraw or play.  

The player says no, he needs the funds now, and then requests that the withdrawal be processed.

"Done," says Sandy. The full amount of his .320 ETH deposit was processed for withdrawal immediately.

Again, since the deposit bonus was attached to the .320 ETH and wager requirements were not met, the bonus was cancelled at the time of his withdrawal. Cancelling a bonus before wagering requirements are met negates all play associated with the bonus. In this case, the wager requirements are 35x rollover on winnings associated with both sets of 50 FREE Spins credited to the player's account over a 24-hour period. This is clearly stated in our Friday FREE Spins rules.  

His complaint regarding a bonus being cancelled for no reason seems a bit unreasonable. He is also mistaken to believe that by merely activating his bonus, as he states a few lines down, that he would have been entitled to keep it without completing the rollover. Neither activating nor rolling it over three times would have changed the scenario once the withdrawal was processed. A deposit bonus is attached to the deposit that triggered it. It cannot be "kept" or transferred to another deposit.  

Its funny how they keep trying to change my complaint despite how many times i state that my problem is with them badly informing and also lieing to me. Also im not sure how a bonus that was never activated can be cancelled. and again i never asked for it to be transferred. Again if i was told that the bonus would be removed unless i wagered my deposit 3x then i would have postponed my withdrawal and tried wagering it 3x.

Bitcoin Casino wants also wants to make it very clear that the player requested, in writing, that his player limits be lifted. There was never a "suggestion" that we wait 7 days or a concern that we would "look bad."  

I guess you think i dont have proof showing where i said this, but suprise!



The player insists on receiving 100 FREE Spins on a deposit that was immediately withdrawn. The request is unreasonable. Such an exception would be unfair to other players who follow the rules. We have an obligation to treat every player who participates in the games offered at BitcoinCasino.com equally and fairly.

  

copper member
Activity: 22
Merit: 1
Wow,pretty common drama if you ask me.
Lots of crypto casinos have those fake "hooks" like no-deposit-free-bonuses and other shit like this.
When you signup just to claim that "free bonus",they come up with some hidden rules to claim that bonus that you didn't comply with and there you go.You get nothing that was promised.
I'm sorry about you,but that story with the customer support made me laugh.How can those people be such f**king liars? Angry

Not sure how a sign up promotion with rules clearly outlined on the promo page qualifies as a scam. It's always a good idea to read the rules of any bonus before use. It seems the player complaining not only likes to make up his own rules, but abuse CS agents enforcing them. Rules are there to protect the industry and to ensure fairness. Also, when a casino hosts a promo called "FREE Spin Fridays," you can pretty much assume it's only good on a Friday. But hey, that's just us. Thanks for playing. Always here to help. 
legendary
Activity: 2282
Merit: 1023
Well probably Hhampuz could help you out since he is running a signature campaign for them.

https://bitcointalksearch.org/topic/fin-bitcoincasinocom-signature-campaign-member-legendary-up-to-001btc-5146235
Hhampuz is just a campaign manager and he has nothing to do with the site practices, i have not played in bitcoin casino yet and with the review we have here, it is unlikely i will be playing in that site either as they change their rules and promotions on the flow without informing its users is not a good practice, how long this site is active is another question to trust them with your coins, we have seen many scam sites in the past who refuse to give the coins when you win big, so i have my reservations for them.
hero member
Activity: 2968
Merit: 913
Wow,pretty common drama if you ask me.
Lots of crypto casinos have those fake "hooks" like no-deposit-free-bonuses and other shit like this.
When you signup just to claim that "free bonus",they come up with some hidden rules to claim that bonus that you didn't comply with and there you go.You get nothing that was promised.
I'm sorry about you,but that story with the customer support made me laugh.How can those people be such f**king liars? Angry
copper member
Activity: 22
Merit: 1
Also, we'd like to address this player's complaint on another post regarding the 100 Friday FREE Spins that failed to automatically credit to his account after making a deposit on the morning of 30 March, 2019. https://bitcointalksearch.org/topic/m.50373101

30 March, 2019 falls on a Saturday.

Bitcoin Casino also runs on UTC time. Instead of coming to the chat to inquire, the player proceeded to exhaust his deposit, then insisted that all 100 Friday FREE Spins be credited to him manually and retroactively for a deposit made on a Saturday. There was no balance to which we could attach a deposit bonus, but after much ado, the CS representative relented and credited the player's account with 20 no-deposit courtesy FREE Spins.  
copper member
Activity: 22
Merit: 1
After reading Lemur's response, we'd like to add the following.

The gambling limits were lifted at the player's request, as noted in the first sentence at the top of his latest post.

"Hey Lemur, Sandy here. I cancelled your play limits according to the request above. If you'd like to set them in place again, or adjust them, you are free to set them at any amount you choose."

Sandy then informs the player that by lifting his gambling limits, he was free to play his deposit bonus of 100 FREE Spins. She goes on to ask for clarification on how to proceed. Does the player wish to make a withdrawal? If so, he should drop by the Live Chat and it will be processed right away. "Otherwise, you're free to play." The word "otherwise" implies that if the player did not opt for the withdrawal, he was free to play. Those were his two choices - withdraw or play.  

The player says no, he needs the funds now, and then requests that the withdrawal be processed.

"Done," says Sandy. The full amount of his .320 ETH deposit was processed for withdrawal immediately.

Again, since the deposit bonus was attached to the .320 ETH and wager requirements were not met, the bonus was cancelled at the time of his withdrawal. Cancelling a bonus before wagering requirements are met negates all play associated with the bonus. In this case, the wager requirements are 35x rollover on winnings associated with both sets of 50 FREE Spins credited to the player's account over a 24-hour period. This is clearly stated in our Friday FREE Spins rules.  

His complaint regarding a bonus being cancelled for no reason seems a bit unreasonable. He is also mistaken to believe that by merely activating his bonus, as he states a few lines down, that he would have been entitled to keep it without completing the rollover. Neither activating nor rolling it over three times would have changed the scenario once the withdrawal was processed. A deposit bonus is attached to the deposit that triggered it. It cannot be "kept" or transferred to another deposit.  

Bitcoin Casino wants also wants to make it very clear that the player requested, in writing, that his player limits be lifted. There was never a "suggestion" that we wait 7 days or a concern that we would "look bad."  

The player insists on receiving 100 FREE Spins on a deposit that was immediately withdrawn. The request is unreasonable. Such an exception would be unfair to other players who follow the rules. We have an obligation to treat every player who participates in the games offered at BitcoinCasino.com equally and fairly.

  
full member
Activity: 798
Merit: 104
Personally I dont know whats going on to this site thats why I'm quickly checked the site and registered to be aware on their rules this topic gives awareness to those gambler who experiencing such a problem like this its better to wait for the team responce if its possible to fix.
full member
Activity: 406
Merit: 100
Woah, this is very helpful and informative. Thank you for giving us a heads up in this dishonest casino. I haven't bumped into this casino and I'm thankful for that, especially there's this kind of problem. Jeez people nowadays. Tsk.
member
Activity: 183
Merit: 20
The reply of Bitcoincasino.com sounds convincing to me. If a user mixed something up, imposed some limits on one's own gambling, and blamed the website for it, it does not sound right. Moreover, I believe the payment was successfully processed, so there's no reason to open a scam accusation. So far this casino really seems to do its best with establishing a good reputation, investing in promotion and maintaining a solid-looking website. Since the website is new, it is really important how such early disputes are resolved.
Op, perhaps you'd like to say something in response, reevaluate the review you've made? I agree that given a long post, I might have not noticed some important things where the casino was actually wrong. Could you make a short summary of what's unresolved/suspicious now?


Thank you for your consideration. In this case, the withdrawal request triggered a cancellation of the bonus attached to the deposit. However, we did credit the bonus retroactively and manually at a later date when the player lifted his own self-imposed limits and made another .002 BTC deposit. This was after his .320 ETH balance was refunded, in full. We sincerely hope that Bitcoin Casino and the player can come to an understanding. We mean no harm and do our best to accommodate self-imposed limits and Responsible Gambling behavior.  ❤️

I did not lift my own limits actually. I even suggested that they not be lifted because it would make them look bad not following their own rule of waiting 7 days before cancelling. If they really cared about responsible gambling they would have gone with my suggesstion and made me wait.

Im sorry for the long post at the start i hope to clarify with these two posts. Im not accusing the site of scamming, or stealing. Im accusing the sight of lacking integrity and being dishonest, as my title states. They have lied many times and have had misleading promo emails and lacked things in their bonus terms. I have been let down so many times, and i write this to inform you guys of what to expect from this site. There are better sites out there, with better professionally written terms, and quality service. I dont reccommend wasting your time here. From the start i have had a problem with them, look https://bitcointalksearch.org/topic/m.50373101 This was my first complaint on their other topic. That topic is now locked.

Like sure i can understand the fact that their new and bad at informing their players about things, but they have begun straight up lieing now. If you want to play at a site that is willing to lie to players under certain situations, well its your choice. With so many casinos out there though, why bother wasting time here.
member
Activity: 183
Merit: 20
legendary
Activity: 3094
Merit: 1127
The reply of Bitcoincasino.com sounds convincing to me. If a user mixed something up, imposed some limits on one's own gambling, and blamed the website for it, it does not sound right. Moreover, I believe the payment was successfully processed, so there's no reason to open a scam accusation. So far this casino really seems to do its best with establishing a good reputation, investing in promotion and maintaining a solid-looking website. Since the website is new, it is really important how such early disputes are resolved.
Op, perhaps you'd like to say something in response, reevaluate the review you've made? I agree that given a long post, I might have not noticed some important things where the casino was actually wrong. Could you make a short summary of what's unresolved/suspicious now?

This is what im seeing after reading up some points on OP. Correct me if im wrong but i do understand that OP didnt clearly understand on how bonus and wagering
requirement works.It is just a typical or just a normal ToS of any site where you cant make any withdrawal if you do tend to deposit on the site yet you would need
to reach up some requirement.If op isnt aware of that then the site has nothing to do with it but it shows that admin of the site do explain well on this matter which
is also a very convincing thing for me that they had decided to release those funds without any deductions or whatsoever and same as yours i would like to hear
out any response from this on op.
legendary
Activity: 3066
Merit: 1312
I did try this site already, made small deposit few days back without any issues. Get 100 free spins from my deposit plus 50 free spins from the weekly tournament. Indeed I haven't tried withdraw anything from this site as I lost all my balance. From what I understand from this topic, OP is trying to get a benefit of the free spins promo without playing the initial deposit as he withdraw the deposit after received the free spins. I'm not trying to defend the site, but I think it is like abusing the free spins promo.
Coming to the rules of 3x wagering requirement of deposit, I think it is a usual requirement for such casinos because of the license imho. Frankly speaking, I do not really like this requirement but as long as my main concern is to gamble my deposit then I wont really care about it. At least I will always ask first or read first anything related to the services offered by the site as I what I asked previously about their free spins prize from the weekly tournament.
copper member
Activity: 22
Merit: 1
The reply of Bitcoincasino.com sounds convincing to me. If a user mixed something up, imposed some limits on one's own gambling, and blamed the website for it, it does not sound right. Moreover, I believe the payment was successfully processed, so there's no reason to open a scam accusation. So far this casino really seems to do its best with establishing a good reputation, investing in promotion and maintaining a solid-looking website. Since the website is new, it is really important how such early disputes are resolved.
Op, perhaps you'd like to say something in response, reevaluate the review you've made? I agree that given a long post, I might have not noticed some important things where the casino was actually wrong. Could you make a short summary of what's unresolved/suspicious now?


Thank you for your consideration. In this case, the withdrawal request triggered a cancellation of the bonus attached to the deposit. However, we did credit the bonus retroactively and manually at a later date when the player lifted his own self-imposed limits and made another .002 BTC deposit. This was after his .320 ETH balance was refunded, in full. We sincerely hope that Bitcoin Casino and the player can come to an understanding. We mean no harm and do our best to accommodate self-imposed limits and Responsible Gambling behavior.  ❤️
copper member
Activity: 22
Merit: 1
Some sites prioritize profits over quality service and this is reflected in the running of their platform, and use of sneaky tactics like these to cheat out the customers. Look for a reputable gambling site with a proven track record to patronize.
And others should also try to save conversations such as these if such a situation arises.

In this case, there was nothing to be gained financially on the part of Bitcoin Casino. It would also be unethical for us to hold a player's funds after he self-imposed gambling limits on himself. We take Responsible Gambling behavior seriously and respect the wishes of players who set their own limits. We also do not promote to players during this period. We processed the player's full withdrawal immediately and credited him a new set of spins at a later date once the gambling limits were lifted, even though that promotion had expired. The player insists that the bonus attached to his deposit before completing the wagering requirements should have stayed in place. As you know, that's not how deposit bonuses work. You're free to withdraw at any time, but if wager requirements on a bonus are not met, you only forfeit that bonus and associated play. You do not forfeit your deposit. I hope this clarifies the issue and wish you luck and good fortune wherever you choose to play. ❤️
legendary
Activity: 2030
Merit: 2174
Professional Community manager
Some sites prioritize profits over quality service and this is reflected in the running of their platform, and use of sneaky tactics like these to cheat out the customers. Look for a reputable gambling site with a proven track record to patronize.
And others should also try to save conversations such as these if such a situation arises.
copper member
Activity: 22
Merit: 1
I have never used BitcoinCasino.com so I don't know much about them, but in general gambling sites can change their Terms and Conditions, and their Bonus terms from one day to another, if they find out that people can misuse the bonus and that will lead to an unexpectedly great loss for the site.


Thank you for your understanding and may you have good fortune wherever you choose to play. ❤️
legendary
Activity: 3094
Merit: 1385
Join the world-leading crypto sportsbook NOW!
The reply of Bitcoincasino.com sounds convincing to me. If a user mixed something up, imposed some limits on one's own gambling, and blamed the website for it, it does not sound right. Moreover, I believe the payment was successfully processed, so there's no reason to open a scam accusation. So far this casino really seems to do its best with establishing a good reputation, investing in promotion and maintaining a solid-looking website. Since the website is new, it is really important how such early disputes are resolved.
Op, perhaps you'd like to say something in response, reevaluate the review you've made? I agree that given a long post, I might have not noticed some important things where the casino was actually wrong. Could you make a short summary of what's unresolved/suspicious now?
copper member
Activity: 22
Merit: 1
I don't know where this casino is located or have its permit but could someone enlighten me about this?


How come on other gambling sites they don't have this kind of rules at least from the ones I'm playing. I just find it a bit confusing that they have this kind of rules.



Based on their ToC it doesn't say about the free spins will cancel out ones you make a withdrawal. I do find this a bit shady in my opinion. Well probably Hhampuz could help you out since he is running a signature campaign for them.

https://bitcointalksearch.org/topic/fin-bitcoincasinocom-signature-campaign-member-legendary-up-to-001btc-5146235

Hi alisafidel58,
We appreciate your concern. In regards to bonuses attached to a deposit, all wager requirements must be met before attempting a withdrawal. As far as we know, this is the case with all casinos, but it's clearly outlined in our our Bonus Terms, our Terms and Conditions, and viewable in the rules portion of each individual promotion. We waived those requirements in this player's case, though he had neither activated the bonus nor made a single wager. The reason he was unable to activate his bonus is because he had set self-imposed gambling limits on his own account. We did not limit his play nor deny him the bonus. He elected to withdraw and his deposit was returned immediately and in full. At the time of his request, the module cancelled the bonus attached. We later credited him with a new set of spins, applied manually at the time of his next deposit. I hope this clarifies the issue. Bitcoin Casino takes all complaints seriously and addresses each one in order to come to a mutual resolution and establish a fair brand in the gambling industry. We did our best to come to a resolution with this player. If you ever have any questions or concerns, please feel free to visit our 24/7 in-house Live Chat - regardless of whether or not you are a registered player. We at Bitcoin Casino wish you good luck and good fortune wherever you choose to play. ❤️
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