The reply of Bitcoincasino.com sounds convincing to me. If a user mixed something up, imposed some limits on one's own gambling, and blamed the website for it, it does not sound right. Moreover, I believe the payment was successfully processed, so there's no reason to open a scam accusation. So far this casino really seems to do its best with establishing a good reputation, investing in promotion and maintaining a solid-looking website. Since the website is new, it is really important how such early disputes are resolved.
Op, perhaps you'd like to say something in response, reevaluate the review you've made? I agree that given a long post, I might have not noticed some important things where the casino was actually wrong. Could you make a short summary of what's unresolved/suspicious now?
Thank you for your consideration. In this case, the withdrawal request triggered a cancellation of the bonus attached to the deposit. However, we did credit the bonus retroactively and manually at a later date when the player lifted his own self-imposed limits and made another .002 BTC deposit. This was after his .320 ETH balance was refunded, in full. We sincerely hope that Bitcoin Casino and the player can come to an understanding. We mean no harm and do our best to accommodate self-imposed limits and Responsible Gambling behavior. ❤️
I did not lift my own limits actually. I even suggested that they not be lifted because it would make them look bad not following their own rule of waiting 7 days before cancelling. If they really cared about responsible gambling they would have gone with my suggesstion and made me wait.
Im sorry for the long post at the start i hope to clarify with these two posts. Im not accusing the site of scamming, or stealing. Im accusing the sight of lacking integrity and being dishonest, as my title states. They have lied many times and have had misleading promo emails and lacked things in their bonus terms. I have been let down so many times, and i write this to inform you guys of what to expect from this site. There are better sites out there, with better professionally written terms, and quality service. I dont reccommend wasting your time here. From the start i have had a problem with them, look
https://bitcointalksearch.org/topic/m.50373101 This was my first complaint on their other topic. That topic is now locked.
Like sure i can understand the fact that their new and bad at informing their players about things, but they have begun straight up lieing now. If you want to play at a site that is willing to lie to players under certain situations, well its your choice. With so many casinos out there though, why bother wasting time here.