There is no intellectual arbitration if one party tends to be trolling while completing a deal and the owner of escrow provider (Rhavar in this case) not believing in screenshots which already provides a solid proof to the case! Also he won't be returning the funds to the person who previously believed in a service.
These kind of online escrows are kind of money sucking services to be honest! I will never ever recommend them when reliable members like Blazed and Ognasty are here to do the job in a much more efficient and mature way.
I'm sorry to say that Rhavar is not at all being professional with this service unlike he is on Bustabit. That's totally not expected from you!
^ This is the exact reason I don't want to deal with this shit anymore.
1. I explicitly promise not to provide arbitration, and don't charge a fee. It's like going to a soup kitchen and screaming they don't offer clothes.
2. Screenshots can be faked, and even if the screenshot is real, how can I tell it's with the real party. It could be a conversation with his buddy? I've literally had a scammer try get his money out of an escrow before by using faked emails, and after I pushed back on his request he ended up releasing the money to the seller.
4. Yes, if you want arbitration use someone who offers it. They will charge a small fee (generally) and actually be aware of the terms of the deal and the participants. The way bithra is setup, I literally don't even know the involved parties.