Guys play with atmost caution, today while playing (easy game board) my balance is 25 bits at that time and when I played game by betting 1 bit at step-1 after clicking the game got out all of a sudden without me pressing to end button. not just 1 bit but all the rest 25 bits including the 1 bit which I palyed in betting has gone and the game went to demo mode, even the tickets nos changed to cover it. when escalated this issue to bitkong support team they are not ready to investigate it and straightaway told that their system is bug proof and there is no issue with their system and they have not heard such kind of issue since they started 2 years back. And blamed me and my internet connection. I urged them to please investigate but they threatened me that they will block me if I further escalate this issue.
My only suggestion to fellow users is please play with caution and always record the screen when playing with big amt since the site can change all proofs instantly against user, better to keep game recorded so that if any fishy happens you can pose the recorded video as proof.
Hey, you sent us a screenshot where you could see that you lost 25 or so bits (maximum balance you had) and then played a demo game. Our support explained to you that when you played in the martingale style, you could accidentally click the "Max" button when you increase the bet and play the bet without noticing. It happens sometimes when people play inattentively or very fast, it's not a bug, a system error or something, we process hundreds of thousands of dollars of bets every day, and we won't steal from you 25 bits, which, by the way, we provided to you for free.