BitmainWarranty, currently known as Myrig.com, is a separate company, it is not part of Bitmain.
They are located in Denver, Colorado, USA.
They have a service for
paid out-of-warranty repairs for Antminer hardware.
They also sell mining hardware and offer hosting service.
They are mentioned in the Bitmain repair guide, part 4:
4. Instructions for out of warranty repair
If your machine is out of warranty you can send the parts or machine to Bitmain for paid repair,
To send the package to Bitmain for paid repair:
a. Please contact us first before returning for repair.
b. Please create a repair ticket.
c. The bill will be sent to you once the machine is repaired. Be sure to pack parts well before shipping out.
d. Be sure to pack parts well before shipping out.
If the boards get damaged during transport, we cannot repair them.
You can also send the faulty parts to Bitmain Warranty in the United States. Bitmain Warranty is a separate company. You can contact them at [email protected]. https://shop.bitmain.com/workOrderGuide.htm