BITMAIN Tech WARRANTY SCAM ! WILL NOT REPLACE DEAD ANTMINER S9 - page 2.

vortexz

legendary

Activity: 1120

Merit: 1001

Quote

Dear customer,

No worries, I have reconfirmed with our engineer. We will send a replacement to you.

Yours respectfully,
Quentin

after sending them this:

Quote

vortexz
Sep 19, 13:49 CST

hi. I will not accept this answer from you.you send me a bad boad, you have to replace it !!I have used the Antminer S9 properly, the board died because of manufacturing error.The board only worked for 2 days ! This is unnaceptable !Please replace my board and send me a new, working one ASAP! I have bought many times from you, if you do not replace it I will never buy from you again and I will let everyone know how bad your products and warranty services are !

SEND MY A WORKING BOARD RIGHT NOW ! THANK YOU

Unacceptable

legendary

Activity: 2212

Merit: 1001

Sorry about your bad luck,but Bitmain can do anything they want,they hold ALL the cards....

Who ya gonna call?? You think anyone in China can help you...nope........anyone here in the US...nope,cept maybe philipma1957,he's well known.....maybe

Best of luck man,but if they say no your screwed,unless you get loud on their FB,twitter,other social media sites,MAYBE they'll do whats right Sad

mettalmag

legendary

Activity: 1084

Merit: 1003

≡v≡

same story with my S9 B13
I ordered 7 S-s, 5of them are working great, some temperature issues, but still they are all good. Only two of them has dead boards I guess, the strange thing is that on freq 300 all three boards on those two miners are working great, but when I try to change freq on above 500 only two boards are working on those miners, now I'm thinking to replace boards to run only on of those two and send two "dead boards to warranty till I have their support.

merelcoin

hero member

Activity: 675

Merit: 504

I've seen many of these storys, they all tell the same thing: bitmain's customer service isn't good (at all).

https://cse.google.com/cse?cx=016660200577587308545%3Aesf40ml9aag&ie=UTF-8&q=bitmain+warranty&sa=Google+search#gsc.tab=0&gsc.q=bitmain%20warranty&gsc.page=1

The thing is: they don't seem to care about these threads, they kinda have a monopoly on asics, since their products have the best hashrate to power draw ratio on the market, they seem to think they can get away with this lousy service.

FruitsBasket

legendary

Activity: 1232

Merit: 1017

You are apparantly not the only one with trouble:
https://bitcointalksearch.org/topic/antminer-s9-batch-1-troubles-1525451

It seems like they have been selling alot of broken s9's and do not replace them, which is insane. The issue is that the cooling doesn't work that great, so u might want to place an extra fan on the other working ones.

vortexz

legendary

Activity: 1120

Merit: 1001

Hi.I bought 2 antminer S9 from BITMAIN, one board from one antminer S9 died only after a few hours ! I shipped it back to them and now they are telling me the "board is beyond repaird" and there is nothing they can do about it.
I RELLY DON'T GIVE A SH** IF IT IS BEYOND REPAIR, they sent me a bad board from the beginning which died in just a few hours. I wan them to REPLACE my board and send me an actual working one !

https://postimg.org/image/rscbhstmr/

WTF is wrong with this company ?

I will NEVER NEVER buy from them again if they do not replace my BOARD right away !

Topic: BITMAIN Tech WARRANTY SCAM ! WILL NOT REPLACE DEAD ANTMINER S9 - page 2. (Read 3975 times)