UPS is just SO ANNOYING to work with... I need to vent a little.
I missed the package because I was at work on day 1
- day 2 I was home (especially for the miner) when I was out of the door for litteraly 4 minutes, I missed the UPS guy. I rang UPS knowing the UPS van would be very close, asking them if he could turn around or stop somewhere so I could go to him. Wasn't possible, they can't call their drivers.
- leaving at the neighbours wasn't an option because it had to be paid (ok, this makes sense)
- in the meantime I received confirmation about a 2nd ant being sent to me by UPS was also ready for delivery, so it's 2 ants I'm waiting for now
- Asked them if I could pay the amount upfront by bank or something so it could be delivered without charge at the neighbours (told them it was OK if they sign for me), wasn't possible
- sending it to my work was not an option. I work at a hospital IT department, so I asked them to deliver there. They said at hospitals they only deliver at the goods receivement. I work there a few days a week (hired, not fixed personell) so I don't know those guys. I asked them to call me when the driver is close so I can pick it up, but that wasn't possible
- Asked them to deliver at my office where I am today, wasn't possible because it was too far from my home
- Asked them to deliver after 17:00 or in the weekend, nope wasn't possible either
- Asked them if I could pick it up, well this was possible but only during working hours (09:00-17:00 weekdays only) which doesn't work for me this and the next week
- Asked them to deliver at my parents in law, surprisingly this was possible but it would take another day
- Asked them to send me an email with both amounts that had to be paid (I was in the car while arranging this), guess what... WASN'T POSSIBLE because she didn't have email on the PC she's working on
- Asked them if the amount can be paid by credit/debet card, wasn't possible
- Asked them if the driver has change, no he hasn't , needs to be paid the exact amount, "or you can give any excess amount to the driver as fee"
WHAT THE HELL seriously?
Conclusion is now it will be delivered 4 days later than the 1st attempt because UPS is as flexible as a concrete wall.
Yuk, yuk, yuk.
sounds similar.
-I ask them to hold it for pickup rather then sending on delivery attempt, told they cant do that until after first attmpt
-I ask the same thing again at 6:30Pm because theres no UPS delivery yet, told the exact same thing
- First delivery attempt shows up at 9:45PM - no notice tag left, I assume this 'attempt' happened at the same time as the truck returned to the distribution center
- I ask them to hold it for pickup ASAP, told its too late at night, and its on a truck for delivery attempt #2 the next day
- 2nd attempt happens at 2PM, theres a note in the lobby for them with my buzzer code and what floor im on. Me and a friend are home from 11am-3pm and there is no knock, no buzzer call, and no delivery notice left anywhere in the building
- I call to pick it up, finally arrange to pick up the next weekday morning
UPS is a terrible service. I never have problems with FedEx, Canada Post, or DHL - only UPS seems to skip my address and fail to leave any proof of being there (ie: attempt notice)