Bitmex Warning: Withdrawals suspended. Banned from Chat. Over 100 Bitcoins stuck - page 2.

hugeblack

legendary

Activity: 2702

Merit: 4002

Quote from: jonpo on May 29, 2020, 06:08:28 AM

I replied and send them my phone number to contact me directly to clear out any questions.
Attached the screenshot of the newest conversation.
https://imgur.com/2usLBT1

According to the provisions of the same article, I quote the following part:

Quote from: https://www.bitmex.com/app/terms

During the investigation stage you will not be able to make deposits or withdrawals to your account nor will you be able to trade. At the end of the investigation we may, at our own discretion, decide to close your account for which we are not required to provide you with any reasons for the same.

Source ---> https://www.bitmex.com/app/terms

It seems that the result of the investigation will end either by closing your account or allowing you to trade again, but they did not talk about confiscating the money or preventing you from accessing it.

You should check your balance so that you do not end up with a zero balance or lose your money.

jonpo

newbie

Activity: 13

Merit: 0

I just got a reply from them. Would have appreciated it to receive a support answer without posting about my story here on Bitcointalk and other channels.

So my withdrawals are suspended because of "we are conducting an internal investigation of your account in accordance with Clause 1.8 of our Terms of Service (the “Terms’)"

I replied and send them my phone number to contact me directly to clear out any questions.

Attached the screenshot of the newest conversation.

https://imgur.com/2usLBT1

Jawhead999

legendary

Activity: 1834

Merit: 1208

AFAIK, I have seen multiple accusations against this shady exchange... and it's not good to use Bitmex anymore. I think you have done so many ways to contact their support and I don't know what should you do next unless wait their support center to fix your issue. The owner/developer of BitMEXdotcom in this forum is not active again since September 01, 2016

jonpo

newbie

Activity: 13

Merit: 0

This Topis is locked, please follow this: https://bitcointalksearch.org/topic/bitmex-warning-withdrawals-suspended-banned-from-chat-600-bitcoins-stuck-5252694

Dear Bitcointalk Community,

following warning for all Bitmex users. My Bitcoins withdrawals are cancelled and suspended and I am banned from the Chat since Monday without any reason given from Bitmex so far.

Bitmex Support is not responding so far beside one guy I reached out in the Russian Telegram Chat just writing to wait for someone else responding me.

So beside writing a support ticket,
- I wrote an e-mail to [email protected]
- I called the phone number: 001-800-517-3111 which appears on google when searching for Bitmex, 3 times without someone responding.
- I tried to reach staff Members directly on IRC, Telegram, Twitter without anyone responding.

The situation is very stressful for me as I don´t have access to my Bitcoins since Monday and I don´t know how to solve this issue as Bitmex is not very responsible.

https://imgur.com/QlxuBR3 Monday withdrawals cancelled

https://imgur.com/TzxhHSU Further withdrawals disabled

https://imgur.com/qNbyaHT Banned from Chat

https://imgur.com/t1bt6lD - Ticket 381087

Topic: Bitmex Warning: Withdrawals suspended. Banned from Chat. Over 100 Bitcoins stuck - page 2. (Read 321 times)