Bitsler block my account without any reasons

mak013

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Quote from: NewRanger on October 24, 2022, 08:06:47 AM

Quote from: mak013 on October 24, 2022, 06:14:59 AM

It is strange enough. The OP must get notification with the reason of ban first of all. And the support just have no information, if i understand right.
When you registered this account?
Anyway, you ought to get(or find, may be in spam) the answer with the reason of the ban. Try to write in the Bitsler thread, it can help.

in my opinion ,support team atleast have data about banning reason, as team they must have data about customers but its not. I am also feel strange with this condition, Op need to regularly ask to get certain reason. Or discussing in bitslear thread also good way.

I don`t sure that it is so. They can probably see only information about account, without reasons of ban. It is possible, i saw such situation with several companies, that used outsource members for support.

Quote from: Chato1977 on October 24, 2022, 10:31:54 PM

Quote from: mak013 on October 24, 2022, 06:14:59 AM

It is strange enough. The OP must get notification with the reason of ban first of all. And the support just have no information, if i understand right.

actually there is Mate, the Support answered Him already but I believe he did not completely understand what was said here.

Quote from: mak013 on October 24, 2022, 06:14:59 AM

When you registered this account?
Anyway, you ought to get(or find, may be in spam) the answer with the reason of the ban. Try to write in the Bitsler thread, it can help.

I believe that emails or support had already given him enough answer and all he need to do now is wait at least for the answer in a days or week , if not then he can open another thread in scam section once the waiting took long.

I thought the same, when i saw screen. But i think it was about it:

Quote from: mustaphabenisaf on October 23, 2022, 06:42:44 PM

Chat pm

hello
Maeve profile
Hello mustaphapro, thank you for contacting us!

I'm Maeve. How can I help you today?
i want to bet
you're not allowed to bet
Maeve profile
One moment, please, while I check.
okay
Maeve profile
Apologies for the delay. Just a bit longer, sir.
and what i do now
Maeve profile
I will have to report this issue, so that our admins can review it.

Once we have an update on this, we will contact you.

In the meantime, is there anything else I can assist you with?
i want now to claim some free Bitsler Coins Bitlser coins are locked on this account.
7:52 pm
Maeve profile
Yes, sir. Your account is fully restricted at the moment, which is why I will have to report this for our Admins to check.

..............

Hello again mustaphapro,

As explained, there's nothing we can do to change the decision. I am sorry.

Kind regards,
Henry
Henry Henry from Bitsler

And it looks like that the support just repeat that they can`t do anything.

But anyway i sure that the OP got information about ban and don`t tell us about it or just can`t find it.

fathafraink

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According to their direction, then you should wait for news from them, and if the process is not very clear and there is no continuation, then you need to update it in your post, so that this can be important information for many people, and of course this is important information. This could also be a solution for you. I'm sure many will support you, if they are found guilty or unclear.

Chato1977

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Quote from: mak013 on October 24, 2022, 06:14:59 AM

It is strange enough. The OP must get notification with the reason of ban first of all. And the support just have no information, if i understand right.

actually there is Mate, the Support answered Him already but I believe he did not completely understand what was said here.

Quote from: mak013 on October 24, 2022, 06:14:59 AM

When you registered this account?
Anyway, you ought to get(or find, may be in spam) the answer with the reason of the ban. Try to write in the Bitsler thread, it can help.

I believe that emails or support had already given him enough answer and all he need to do now is wait at least for the answer in a days or week , if not then he can open another thread in scam section once the waiting took long.

bitterguy28

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Quote from: mustaphabenisaf on October 23, 2022, 11:56:23 PM

i'm contact but is nothink

Just wait for another days or weeks mate, sometimes the team took longer for validation and their investigation and if you are truly not violating their terms , I think that Bistler is reputable enough to bring your problem to answers, there are so many cases here that once proven not guilty? all their funds are being returned so try to extend some time to wait.

ThemePen

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Quote from: Baofeng on October 23, 2022, 05:32:14 PM

In any case the best way to deal with it is to open a scam accusation against them in this board,

https://bitcointalk.org/index.php?board=83.0

You just have to follow the format.

I don't think that is the right decision to make a scam accusation because he is only the one case which I seen, and there are many cases so he should collect all data and then should make a scam accusation.

At this time I think he did anything wrong therefore he got ban. Maybe it can be IP restriction too.

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Quote from: mustaphabenisaf on October 23, 2022, 05:17:39 PM

Hi
Bitsler block my account with any reasons

my account username mustaphapro

I've not gone through the chat log you shared, but I find it hard to believe that your account was suspended without any reason, you probably have done something or break a term of service which flagged your account and it got block, may be bitsler didn't have time or deem it fit to tell you the reason your account is block.

But then again, if you strongly feel that you are being cheated, consider creating a scam and accusation thread on the same board (scam and accusation board) and remember to follow the rules so that your case can be treated properly.

blockman

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Quote from: AB de Royse777 on October 24, 2022, 08:02:08 AM

Quote from: blockman on October 23, 2022, 05:54:00 PM

Can someone verify if that's really the domain email of bitsler's representative?

Anyone can send email using a script which will look like it was sent from your domain. But I do not think that's something an issue here. OP was sending emails to Bitsler and they were responding.

Yes, it's clear to me now that I shouldn't be bothered since the concern was actually for real and he can't log in to his accounts plus there's an interaction.

Quote from: AB de Royse777 on October 24, 2022, 08:02:08 AM

Quote from: blockman on October 23, 2022, 06:22:53 PM

As I've checked an email from them coming from one of their support. It should be like this.

Code:

@bitsler.com

It should not have to be always.

I was just curious at first when I've seen that it's not like it used to be. Basically, they probably have some way of replying through that domain email and they own it, so no worries with that and I've got it already. Now the thing is on OP and he needs to calm himself to wait.

Daltonik

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Quote from: mustaphabenisaf on October 23, 2022, 06:33:19 PM

my i want to unlock my account and why locked my account

You did not specify whether you made a deposit or not, if not, then the ban on registration does not mean that the casino is a scam. You are definitely not in one of the jurisdictions prohibited from registration that are specified in clause 6.2.2 of the Terms of Use, since the following paragraph states that the online casino will accept registration from persons residing in jurisdictions that prohibit participation in online gambling.

piebeyb

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Quote from: kotajikikox on October 24, 2022, 04:45:52 AM

Quote from: piebeyb on October 24, 2022, 04:21:28 AM

Quote from: mustaphabenisaf on October 23, 2022, 06:50:15 PM

support reply me

Sir, we have already explained everything to you.

Your account is currently restricted and will remain so, until further notice.

And I have already reported the issue, which will be reviewed as soon as possible.

if you don't feel that you violate their rules, you have the right to make this complaint, it's just as you can see from their chat, just waiting for time for them to review your account, I've also experienced that but after that my account is back again not in bitsler but on other gambling sites, so try to wait in the next few days if there is no response please continue your complaint again in this forum, I also saw your problem complaint in the bitsler thread and hopefully your problem can be solved soon

He cannot understand the explanation and he wrongly understand what the support says that there is nothing they can do for the time being , and all they need to do is wait till the finality comes from team about their reviews.

if he truly does not violate anything then there is nothing he need to be worry.

Bistler is one of the oldest site that had advertising here for years though they stopped now yet their reputation remains good and trusted.

yes even though it has been said by customer support that it will be reviewed as soon as possible, it shows they serve all users and gamblers on their site, I'm also not defending anyone it's just that patience will be needed so that his account can be restored soon, hopefully that problem solved, I've played there and withdraw money there without any problems

NewRanger

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Quote from: mak013 on October 24, 2022, 06:14:59 AM

It is strange enough. The OP must get notification with the reason of ban first of all. And the support just have no information, if i understand right.
When you registered this account?
Anyway, you ought to get(or find, may be in spam) the answer with the reason of the ban. Try to write in the Bitsler thread, it can help.

in my opinion ,support team atleast have data about banning reason, as team they must have data about customers but its not. I am also feel strange with this condition, Op need to regularly ask to get certain reason. Or discussing in bitslear thread also good way.

AB de Royse777

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Quote from: blockman on October 23, 2022, 05:54:00 PM

Can someone verify if that's really the domain email of bitsler's representative?

Anyone can send email using a script which will look like it was sent from your domain. But I do not think that's something an issue here. OP was sending emails to Bitsler and they were responding.

Quote from: blockman on October 23, 2022, 06:22:53 PM

As I've checked an email from them coming from one of their support. It should be like this.

Code:

@bitsler.com

It should not have to be always.

mak013

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It is strange enough. The OP must get notification with the reason of ban first of all. And the support just have no information, if i understand right.
When you registered this account?
Anyway, you ought to get(or find, may be in spam) the answer with the reason of the ban. Try to write in the Bitsler thread, it can help.

velzevul11

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OP, if you want an opinion, attention and objective judgment on the situation, you should be a bit more specific.

1. How long ago your account was created?

2. Did you deposit, if yes, how many times?

3. Did you cashout previously, if yes, how many times?

4. Were you requested any kind of KYC? Did you pass it?

5. Did you make any best or played any games?

6. Are you sure there is no violation of T&C? Is it the first time you created an account with them?

I think this is the bare minimum to understand what's happening. Also, intercom-mail.com seems to be the mailing and chat software they are using, set up looks totally fine to me.

kotajikikox

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Quote from: piebeyb on October 24, 2022, 04:21:28 AM

Quote from: mustaphabenisaf on October 23, 2022, 06:50:15 PM

support reply me

Sir, we have already explained everything to you.

Your account is currently restricted and will remain so, until further notice.

And I have already reported the issue, which will be reviewed as soon as possible.

if you don't feel that you violate their rules, you have the right to make this complaint, it's just as you can see from their chat, just waiting for time for them to review your account, I've also experienced that but after that my account is back again not in bitsler but on other gambling sites, so try to wait in the next few days if there is no response please continue your complaint again in this forum, I also saw your problem complaint in the bitsler thread and hopefully your problem can be solved soon

He cannot understand the explanation and he wrongly understand what the support says that there is nothing they can do for the time being , and all they need to do is wait till the finality comes from team about their reviews.

if he truly does not violate anything then there is nothing he need to be worry.

Bistler is one of the oldest site that had advertising here for years though they stopped now yet their reputation remains good and trusted.

piebeyb

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Quote from: mustaphabenisaf on October 23, 2022, 06:50:15 PM

support reply me

Sir, we have already explained everything to you.

Your account is currently restricted and will remain so, until further notice.

And I have already reported the issue, which will be reviewed as soon as possible.

if you don't feel that you violate their rules, you have the right to make this complaint, it's just as you can see from their chat, just waiting for time for them to review your account, I've also experienced that but after that my account is back again not in bitsler but on other gambling sites, so try to wait in the next few days if there is no response please continue your complaint again in this forum, I also saw your problem complaint in the bitsler thread and hopefully your problem can be solved soon

blockman

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Quote from: dimonstration on October 24, 2022, 03:46:53 AM

Quote from: blockman on October 23, 2022, 05:54:00 PM

With all that I've read, all they say is that there's nothing they can do if your account has been blocked. And reading some domain emails of the replies.
Can someone verify if that's really the domain email of bitsler's representative?

Code:

@bitsler.intercom-mail.com

Care to explain more of the details and why is it there's market cipher trading? Did you deposit from there to bitsler?

You understand it incorrectly. I believe what they are trying to say was as a support, They don't have the exact info on why the account was blocked because the decision is made by the management. They really nothing that they can do as customer support to change that decision. This is professional response as support if they really don't know the answer. Filing a scam accusation thead will make this kind of issue resolve quickly rather than wait because the management saw something on the account that make it freeze for a damage control.

They've already escalated it to their higher department and that's what OP has to be patient all about. But it seems that he wants some response as quickly as possible but it can't be done.
There are already hints that have given to him on how he should respond on this one if it's already escalated, the concern that he has brought up. He can do nothing for now and he needs to be the most patient person while waiting for some updates on how it goes.

dimonstration

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Quote from: blockman on October 23, 2022, 05:54:00 PM

With all that I've read, all they say is that there's nothing they can do if your account has been blocked. And reading some domain emails of the replies.
Can someone verify if that's really the domain email of bitsler's representative?

Code:

@bitsler.intercom-mail.com

Care to explain more of the details and why is it there's market cipher trading? Did you deposit from there to bitsler?

You understand it incorrectly. I believe what they are trying to say was as a support, They don't have the exact info on why the account was blocked because the decision is made by the management. They really nothing that they can do as customer support to change that decision. This is professional response as support if they really don't know the answer. Filing a scam accusation thead will make this kind of issue resolve quickly rather than wait because the management saw something on the account that make it freeze for a damage control.

Mr. Magkaisa

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Quote from: mustaphabenisaf on October 23, 2022, 06:50:15 PM

support reply me

Sir, we have already explained everything to you.

Your account is currently restricted and will remain so, until further notice.

And I have already reported the issue, which will be reviewed as soon as possible.

new image chat
https://i.imgur.com/TIRwRgg.png

- If that's what you said and answered dude, no matter what you do when following up on the issue you're facing with their gambling, there's nothing else you can do but wait. What hurts is that your account has been restricted on bistler, and for whatever reason, I have not read anything based on the narrative you have given here on the topic made in this forum.

Maybe the only thing I can ask you is, are you sure that you have not violated any of Bitsler's policies and rules? Second, maybe later on they will trace that you created multiple accounts that you just can't remember because you just forgot or something.

Slow death

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Quote from: mustaphabenisaf on October 23, 2022, 05:17:39 PM

Hi
Bitsler block my account with any reasons

you asked them why your account was blocked and they can't tell you why your account was blocked, so after you asked them that question, how long did you wait to get back in touch with them? and they answered you and them how long did it take you to get back in touch with them? I want to know that, so we can get an idea of how long it is taking them to tell you why your account was blocked

what was the amount that was in your account, you don't need to say the exact amount if you don't want to, but you can say the minimum amount you had in your account

what was your last deposit and your last withdrawal and the last game you bet and what was the bet amount and did you win or lose?

Quote from: mustaphabenisaf on October 23, 2022, 05:17:39 PM

Bitlser Profile
https://bitcointalksearch.org/user/bitsler-support-668840

PM him and explain all your problem

btc78

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Quote from: mustaphabenisaf on October 23, 2022, 06:50:15 PM

support reply me

Sir, we have already explained everything to you.

Your account is currently restricted and will remain so, until further notice.

And I have already reported the issue, which will be reviewed as soon as possible.

new image chat
https://i.imgur.com/TIRwRgg.png

from what I see, you misinterpret the WOrd "nothing they can do" that means you have to wait for their investigation before the action and proper answer take place, this happens sometimes if they find suspicious activities in your account, some took days, while others weeks and some even months.

but the thing here is that just try to extend your patience and if you are completely sure of not violating any of their terms then rest assure that you will regain your funds.

mustaphabenisaf

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i'm contact but is nothink

Wexnident

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Quote from: Nrcewker on October 23, 2022, 09:51:32 PM

Yes sometimes they behave like robots, and we think some bots are replying us back. They aren’t also should be kept liable as they are doing there task as they are taught.

I think it's because they also don't really know the exact reason for the block. The message is usually just sent from the above in this case the administrative department of bitsler. It is irritating yes, but it's also probably pretty irritating to the team behind sending us all these emails.

@OP have you tried emailing the email on their site? it was

Code:

[email protected]

If so and the ones whom replied were those on your screenshots, then I don't think there's much we can do but wait. It'd probably be best to contact them again but this time organize everything that your account has from transaction histories, withdrawals, etc., so that you can prove that you are the owner and that you can show what you've done for your entire history of playtime.

If it wasn't though, then I suggest trying it first? I'm not sure as well if the ones who replied to you is indeed bitsler anyway.

mustaphabenisaf

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how to mail baryom

Nrcewker

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Quote from: acroman08 on October 23, 2022, 08:53:38 PM

it's kind of frustrating when they keep saying the same thing. I always wonder why casinos are so bad when it comes to communication when they are doing an investigation or something. anyway, it looks like you can't do anything other than wait for them to contact you again regarding the issue you are facing.

Yes sometimes they behave like robots, and we think some bots are replying us back. They aren’t also should be kept liable as they are doing there task as they are taught.
OP are you sure you haven’t violated any terms of service of the site? Or try to cheat the game or exploit the system? As Bitsler is a big casino, before blocking any account, they might have a strong reason behind it.
Instead of their live support, have you tried mailing baryom about this issue? Back in years he was great and really active on these matters. He is the last hope who can help you.

mustaphabenisaf

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i'm wait for unlock my account

bitzizzix

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Quote from: acroman08 on October 23, 2022, 08:53:38 PM

it's kind of frustrating when they keep saying the same thing. I always wonder why casinos are so bad when it comes to communication when they are doing an investigation or something. anyway, it looks like you can't do anything other than wait for them to contact you again regarding the issue you are facing.

I've also experienced poor communication with the operator but in the end the problem was resolved and most importantly had to be patient waiting for a response and also their time to solve the problem even though it was a bit long.
The OP should be patient on this, because there is no choice and you can do nothing but be patient and have a good communication with him and they will definitely solve it by investigating the real issue as per their rules.

acroman08

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it's kind of frustrating when they keep saying the same thing. I always wonder why casinos are so bad when it comes to communication when they are doing an investigation or something. anyway, it looks like you can't do anything other than wait for them to contact you again regarding the issue you are facing.

Yogee

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Quote from: mustaphabenisaf on October 23, 2022, 06:56:22 PM

yes patient...

It doesn't look like you are.

You keep saying or asking the same thing so no wonder the support will also respond in a similar manner. I'm surprised that you're still not temporarily restricted from sending them messages. Don't let it go to the point where even the support is fed up with your impatience.

qwertyup23

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Quote from: Yogee on October 23, 2022, 06:34:16 PM

Your account is still under investigation for some suspicious activity from the looks of it. What you should be asking the customer support or look for is how long does this investigation usually last according to their TOS. Surely they cannot just suspend your account indefinitely.

A popular online gambling website such as bitsler will not ban any account without any proper investigation and information. They will definitely not risk ruining the years of building their trusted membership and reputation due to banning one (1) account only- so rest assured that the decision that they made was taken seriously.

Are you sure that you did not violate any of their TOS agreement? Bear in mind that the use of VPNs in most gambling websites is prohibited and may be a cause on why your account is blocked. Like what they said, they do not have the information right now so best to do is to wait, OP.

mustaphabenisaf

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yes patient but other support

tell me

Hello again mustaphapro,

As explained, there's nothing we can do to change the decision. I am sorry.

Kind regards,
Henry
Henry Henry from Bitsler

image
https://i.imgur.com/R0ivf0h.png
https://i.imgur.com/fxX3WTB.png

blockman

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Quote from: mustaphabenisaf on October 23, 2022, 06:42:44 PM

Chat pm
....

Quote from: mustaphabenisaf on October 23, 2022, 06:50:15 PM

support reply me

Sir, we have already explained everything to you.

Your account is currently restricted and will remain so, until further notice.

And I have already reported the issue, which will be reviewed as soon as possible.

Then there's nothing else that you have to do right now but wait for their admins to check what has happened to your account. They'll check the activities that you have made on it, the deposits, the withdrawals, etc.
And as said, you need to be patient and I urge you to be patient there's no one that can help you at this moment but only them so, do and accept what they say. If they say to wait, you have to wait then regardless of how badly you want to bet. For the meanwhile, as you wait and you really want to bet, bet on other casinos.

mustaphabenisaf

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support reply me

Sir, we have already explained everything to you.

Your account is currently restricted and will remain so, until further notice.

And I have already reported the issue, which will be reviewed as soon as possible.

new image chat
https://i.imgur.com/TIRwRgg.png
https://i.imgur.com/TIRwRgg.png

mustaphabenisaf

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Chat pm

hello
Maeve profile
Hello mustaphapro, thank you for contacting us!

I'm Maeve. How can I help you today?
i want to bet
you're not allowed to bet
Maeve profile
One moment, please, while I check.
okay
Maeve profile
Apologies for the delay. Just a bit longer, sir.
and what i do now
Maeve profile
I will have to report this issue, so that our admins can review it.

Once we have an update on this, we will contact you.

In the meantime, is there anything else I can assist you with?
i want now to claim some free Bitsler Coins Bitlser coins are locked on this account.
7:52 pm
Maeve profile
Yes, sir. Your account is fully restricted at the moment, which is why I will have to report this for our Admins to check.

..............

Hello again mustaphapro,

As explained, there's nothing we can do to change the decision. I am sorry.

Kind regards,
Henry
Henry Henry from Bitsler

Yogee

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Your account is still under investigation for some suspicious activity from the looks of it. What you should be asking the customer support or look for is how long does this investigation usually last according to their TOS. Surely they cannot just suspend your account indefinitely.

mustaphabenisaf

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my i want to unlock my account and why locked my account

blockman

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Quote from: mustaphabenisaf on October 23, 2022, 06:03:09 PM

before i'm deposit from binance account

and my account is lock without any reasons

i want to unlock my account bitsler

Then post it to their main announcement thread (https://bitcointalksearch.org/topic/sportbook-and-casino-bitsler-12500-daily-wagering-contest-1268718) and maybe Baryom and his representatives might take a look into your account. I still don't know if that email domain is literally from them. As I've checked an email from them coming from one of their support. It should be like this.

Code:

@bitsler.com

mustaphabenisaf

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domain email of bitsler is reply me

[email protected]
[email protected]

and i don't anythink for banned my account

i want to unlock my account

ScamViruS

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This screenshot does not say anything about the main reason for blocking your account. It is also important to know why their administration made this decision, and whether you have engaged in activities that led to the account being blocked. Bitsler has this forum representative offline for a long time, so you will have to wait for this complaint to be resolved here as well. Because no information will be known until their representatives come online.

mustaphabenisaf

newbie

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before i'm deposit from binance account

and my account is lock without any reasons

i want to unlock my account bitsler

blockman

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Vave.com - Crypto Casino

With all that I've read, all they say is that there's nothing they can do if your account has been blocked. And reading some domain emails of the replies.
Can someone verify if that's really the domain email of bitsler's representative?

Code:

@bitsler.intercom-mail.com

Care to explain more of the details and why is it there's market cipher trading? Did you deposit from there to bitsler?

mustaphabenisaf

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ok thank you

Baofeng

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I haven't check all the chat logs but my question is,

1, are you sure you didn't violate any of Bitsler ToS?
2. you didn't exploit their system?

In any case the best way to deal with it is to open a scam accusation against them in this board,

https://bitcointalk.org/index.php?board=83.0

You just have to follow the format.

mustaphabenisaf

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Hi
Bitsler block my account with any reasons

my account username mustaphapro

image PM/Chat Logs
Chats with customer service
https://i.imgur.com/iOxqQCu.png
https://i.imgur.com/2dQEfYj.png
https://i.imgur.com/cXAIBX0.png
https://i.imgur.com/fxX3WTB.png
https://i.imgur.com/R0ivf0h.png

https://imgur.com/a/MfIXcMP

Bitlser Profile
https://bitcointalksearch.org/user/bitsler-support-668840

Topic: Bitsler block my account without any reasons (Read 335 times)