Topic: Bitstamp terminated my account: 60.000EUR lost. SCAM?! - page 2. (Read 814 times)

Wow, amazing. Never expected from a site so important, one of the biggest exchanger in Europe. The poor legislation make those guys scam you easily with tricky law, bad luck.

Saying that is easy but the problem is whom are you going to report? I don't really know any such law which currently deals with cryptocurrency and its related litigations. Everybody in this crypto world knows this and that is the reasons people scam here. This isn't legal we know that you know that but as per Bitstamp as they hold your btc everything becomes legal for them. Until we get our country's support in regulation of these exchanges nothing's gonna change. I think China is taking a good step in this regard by shutting exchanges in hope of regulating them in future.

Which means they're likely to send you a final payment once everything's sorted out. I've never heard of any major exchange just keeping someone's money.

In the meantime Bitstamp are regulated by this lot so you could try contacting them - http://www.cssf.lu/en/contact/

I did use Bitstamp in the deep past but I don't trust them either. Not because of stealing, but they're so uptight about compliance that they could freeze you at any moment.

Once I'm verified then I expect to stay verified and no one gets any more than an address and ID. I think they even refuse people with criminal records and ask for tax records which is the only company on the planet with those policies.

Start a thread on r/bitcoin too.

bitstamp just disabled me from withdrawing bitcoin

Im verified since 4 years with bitstamp, now they act like that

its a terrible site

if anyone has funds on there withdraw immedialty, bitstamp is a fucking scam

i lost 35.000€ on their site just now

It is simply insane to lose your funds like that, even if you went against terms and services, which apparently he didn't. There should be a trial for these things, you can't lose all your money like this.

OP you should create a thread on www.reddit.com/r/bitcoin and expose them. Public shamming is the strongest force when it comes to big companies trying to scam the little guy. A guy with a big twitter following can do it himself, but we random small folk need the rest of the people to make our cases visible.

How is this legal? If they close your account you must have at least gone against the terms and conditions of the website or some other breach of contract should have happened, and I think they should be legally obliged to at least disclose the reason. Perhaps suing them would be possible, if they are not disclosing anything?

As an aside, this is another reason why you shouldn't keep your coins in exchange wallets. You don't own your coins unless they are in your own wallet.

Hi, I would like to tell my chilling experience with BITSTAMP. I had an account verified about 3 months ago. Deposit via wire transfer, $ 25,000, and I buy XRP. Since I want to keep them for a long time, I do nothing except to enter the account every so often. On November 9th, I deposit another $ 30,000 to buy ethereum, on November 13, customer service tells me that the money has come and is being processed. Since then the money on my account has never arrived, and yesterday Bitstamp sent me the attached mail telling me that the account is TERMINATED (I'll find out then on google that happened to a lot of people). Yesterday I was still in the account (it was just frozen) and they sold all my XRPs without my permission, so on the account there was the equivalent of about 29,000 euros (the $ 30,000 first never came). So I try at least to reclaim the money on the bill, but the transfer is refused. Today I have completely deleted the account. Conclusion: Almost 60,000 euros lost. I've written everywhere: on their facebook profile they have removed my posts, on twitter and by email they do not respond. I'm traumatized because I then searched on google and it happened to so many people. The only thing I can do right now is to post this message and hope it's shared. #bitstamp

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Update on 22 NOV 16:50
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Dear Gianluca,

Thank you for bringing this matter to our attention.

We received your complaint, and I will personally look into the issue and get back to you as soon as possible.

Should you have any other questions in the meantime, please feel free to ask.

Best regards,

Katja
Bitstamp Support

###########################
UPDATED NOVEMBER 24
#############################

Dear Gianluca,

Unfortunately, we are unable to provide any further information on the reasons leading to the termination of your account due to our internal policies.

We have instructed our Payments Department to proceed accordingly. Once the transfer is finalized on our end, we will let you know by replying to this email.

If you need additional help, please feel free to reach out again.

Best regards,
Bitstamp Support

In other words, I do not tell you that you rule you have breached, I close the bill and sell you everything, because I decided it, and so many greetings.

THANK YOU #bitstamp

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FINAL CONSIDERATIONS
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Here is my personal and final opinion on the story. I noticed that the thing that unites all the "finished" is the inactivity of the account. I suppose whoever keeps money on their account, but does not trade and therefore does not make it, it "unnecessarily" consumes the assurances that BitStamp has to give on deposits, watchdog. Of course, it would be enough to write in the conditions that dormant accounts are terminated and send an automatic email message when that is to come. It would save figures like this, as well as doing something illegal. So since they do not explain in the conditions page and do not give explanations by email of the closures, my personal opinion, and I repeat, PERSONAL, and #bitstamp is going to fail. REPEAT, PERSONAL OPINION. If the money is back, be sure you know it after 1 minute. Someone has to intervene!

https://scontent-mxp1-1.xx.fbcdn.net/v/t31.0-8/23825980_1684500474934208_1240240874770470589_o.jpg?oh=8b312a2dcf2924ab46f8238f0b91f35e&oe=5A9EF9CA

https://scontent-mxp1-1.xx.fbcdn.net/v/t31.0-8/23736371_1684501101600812_2434404068556287521_o.jpg?oh=e881c734716dc37168fea87fa0a7d97c&oe=5A8AA8AA

https://scontent-mxp1-1.xx.fbcdn.net/v/t31.0-8/23825893_1684501258267463_6633748352962060556_o.jpg?oh=2b3cfea64f8d592ceda03e1b03f19b44&oe=5A9C18EF

https://scontent-mxp1-1.xx.fbcdn.net/v/t31.0-8/23845835_1684501501600772_5839687520521054466_o.jpg?oh=6734ddd753b02012dc385b9a2df3013b&oe=5AA0D36F

https://scontent-mxp1-1.xx.fbcdn.net/v/t31.0-8/23800150_1684502354934020_8855325188786044981_o.jpg?oh=7233708d8cadc74e83b5b9dcf92f4953&oe=5A9007C5

https://scontent-mxp1-1.xx.fbcdn.net/v/t31.0-8/23800088_1684502454934010_4616261435632125977_o.jpg?oh=40b43ececa6b2a4acaf5855e6acc4990&oe=5A9D4D64

https://scontent-mxp1-1.xx.fbcdn.net/v/t31.0-8/23674853_1684502574933998_5638279936577081929_o.jpg?oh=0620121c23068950a0ed20e67b0c37e5&oe=5A9000BA



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UPDATE AND SOLUTION OF THE SITUATION 6 DECEMBER
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After writing almost everywhere [on Facebook, Reddit, Bitcointalk, Coindesk, Cointelegraph, the support and the CEO of Bistamp and finally the Commission of the surveillance du secteur financier (which among other things replied to ask me details in order to open a possible dossier)], I finally got back all my money, deducted almost 75USD of commissions: after more than 1 month!

To date, the reason for such behavior by Bistamp is unknown to me and that is why the Supervisory Commission probably asked me for more information. It is unacceptable that a company without any kind of explanation, request or other, and in a totally unilateral way, enters the account, sells all my coins, blocks my account, prevents me from accessing my money for 1 month, and do not give me any kind of explanation for so long. This is unacceptable, illegal and violates every most basic principle of transparency and fairness. I hope you do not have to find yourself in the same situation but it really happened to many and ALWAYS without a communication of clarifications.

I want to thank the whole community because it certainly helped to close the affair positively. Bitstamp: goodbye!