Hi there,
I know that in this forum (and many forums online) a lot of people wishes to side with the player, and I totally understand that initially, it may look
like they're an underdog and we're the Goliath in these ordeals. However, I think it's very important not to judge a book by the cover, but rather look
at all the evidence and then later make an educated decision. So even though you don't agree with me in the end, I can respect that, but all I ask is that you
look at both sides of the story.
As a Casino, we're not in the business of trying to find issues with every account and find reasons not to pay someone out when they win money. We recently
(mid May) had a player winning 2.4 million, and we cashed out all the withdrawals he requested within 10 minutes. However, it's also important that we as a
casino prevent promotion abuse and people who have little to none genuine intention to play fair, and do the best to try to create multiple accounts to get
as much bonuses as possible (just to mention the example most relevant to this case).
In your particular case, you have multiple accounts at BitStarz. Not just based on IP, but also based on the browser and device you play in. Besides IP detection, we can
also see players using the same device and browser, and that's how we noticed you have multiple accounts. I understand that friends sometimes use each others
phones to make a few spins, that can happen to everyone. However, it's interesting that if that's the case, these players have the same email structure as you as
per the screenshots here:
https://i.imgur.com/XU9TX1z.pnghttps://i.imgur.com/pf3oAgu.pngHence, there are 3 emails used for the creation of 3 different accounts, with the same email structure, used on the same IP, the same device and in the same browser
as you. Furthermore, these are only the ones that have the same email structure, but there is about 15 other accounts used via the same device as you. In other words,
the probability of this occurring randomly for me is quite slim.
Opening multiple accounts to try to get as many bonuses as possible is against the rules in any casino in the world, and I think it's unfair to put the blame on us when
you deliberately broke the rules that you as a seasoned player is very much aware of. Don't get me wrong, if I had a lot of money confiscated (even if I broke the rules
somewhere), I'd fight for it too. I'm just a regular guy as well. But there's a right, and there's a wrong, and it's important that you also take responsibility for you breaking
the rules. If you hadn't, you'd have all the funds cashed out just as multiple big winners have at BitStarz every month.
Curacao, AG and other authorities have declined your request because of lacking in evidence that supports that you're free of guilt, but you weren't complaining when AG
ruled in your favor
https://www.askgamblers.com/casino-complaints/unfair-unusual-and-very-dissapointing for your previous complaint at BitStarz.
Happy to discuss this with your lawyer, so just send me an email, I know you have mine, and I'll be completely transparent.
Olle