Topic: Bitstarz Need help getting my deposit back/credited (Read 456 times)

People do always have that habit on checking out or ticking that check box whenever they do make out some account on a gambling site and even myself is having that kind of behavior.

Once you have done it then it do automatically means that you are really that agreeing with their terms and they do have the full rights on banning/excluding/blocking on users account.

You dont have the right to whine if you are the ones who do violate their TOS but if theres something which you could explain off or valid argument then you could really able to do so.

Exactly, we are free not to like a rule in the TOS of the casino, but when you create an account at any casino you are agreeing that you have read their TOS and that you will follow it, so it is obvious that if you do not follow that rule then the casino is simply going to enforce it and think of that small deposit as being forfeited on their favor, now some casinos may be cooperative and try to give you that deposit back while others will simply take a look at their TOS, see that you are wrong, point it this fact and will consider the issue to be over.

A rule is a rule if you deposit that is less than the amount required it will not be credited and the money is eventually lost in favor of the casino, that is what is we see or being reminded to us by the casino whenever we made a withdrawal I don't see doing this will solve the issue, well he can try but I doubt, with  Bitstarz reputation, they will just blame OP for not minding what he's doing.

If OP do this correctly with the same address, I think the money should still there and if the minimum deposit is the issue here, maybe OP can add amount to his deposit and that site can easily adjust the balance on his wallet once ok, OP just need to communicate properly with that site and maybe, they can still solve this problem. This is another reminder to read ToS always and don’t deposit easily, you should always do some research first.

Since the OP is a newbie it seems very possible they are not very familiar to how casinos operate or how to check for their reputation, after all even doing something like that in a casino that has a good reputation could still guarantee a lot of headache even if they wanted to cooperate and give his deposit back, but since we are talking about a casino with some negative feedback then this is even more difficult, so it is very unlikely the OP will see that money again.

I always encounter a notification or a reminder about the minimum deposit whenever I am about to make a deposit and the majority of casinos are implementing that reminder I don't know how OP did not notice this or simply ignore this reminder, a rule is a rule but if he is a player with good standing the casino can grant the request to be credited, but this is for casino with a good reputation, Bitstarz happens to have bad feedbacks.

Do not get me wrong, I understand that the OP is the one in the wrong here as the rules of the casino seem to be very clear about this, however at the same time we need to think about this from a business perspective, whatever money they keep is going to be very low and it is obvious that if someone lost their money that way then from that moment on they will avoid that casino, so what will bring more profits over the long term? To keep the deposit or to give it back and keep the client? And I think it is obvious the latter will give more profits to the casino.

It's baffling to me why people are playing on these casinos when they are not sure of the legitimacy and trustworthiness. There are 10s of decent casinos & sportsbooks I can recommend right away but is there a reason why people are falling to scams?

Just take a look at their profile page and you will have an idea what kind of business they are in - https://bitcointalksearch.org/user/bitstarsnet-307265

At least the loss wasn't too big but a loss is a loss and it's a shame they are scamming for 0.01 ETH!

There are 2 points we need to understand here and no I am not taking any sides, I am just saying facts.

1- The website has defined a minimum deposit amount and the player should be mindful of how much they should deposit and what's the minimum. There's no way this falls under scam accusation because even reputed sites like sportsbet.io have minimum deposit amounts.

2- While there is a minimum the casino must also understand that any player who deposits below the minimum is not trying to abuse the casino and has simply made a mistake and should credit it to the balance for the player manually.

He was online two days ago and his last post was on December 19 which was telling everyone that he's taking it as a lost already. I guess it's already solved on his own note.
And just as he's telling, this thread should be good to be closed already as he had already accepted the lost that he had made on this casino.

@OP is not coming back here and explaining the current situation for his case, so I think he forgot about this or is desperate to wait for his refund money from Bitstarz. But I do not think Bitstarz will solve the issue but we do not know as we do not follow what @OP did. Who knows, Bitstarz will refund the money. But we already got a suggestion from other members to double check the minimum deposit to avoid the same case as @OP had. It is a lesson for us always to ensure everything before we click the Send button.

Has this been solved already? Seems to me that it's taking a long time for Bitstarz to solve the issue and to OP, I think that you should've contacted their support and have you made a thread in the Scam Accusations board? Because that can help you get their attention if not posting in their Gambling thread.

Lucky you if they would consider on making such step considering that its your own fault then they dont have any obligation on giving it back since its your fault but showing off some ethical ways on dealing with players
then they might really be reconsidering it out but this one tends not to care at all or doesnt really paying up such attention and also making out some research isnt really that time consuming or does
need for you to exert lots of effort.A simple and few clicks away wont really hurt you honestly.

Sometimes that is the only thing that is left to do, there are some casinos that despite having a policy of a minimum deposit they are still willing to cooperate with the player and then just warn them that if this happens again then they will keep the deposit and then recommend the customer to read their TOS, doing something like that shows that the casino really cares about their customers and it is willing to let somethings go in order to keep the client, unfortunately this does not seem to be the case with this casino in particular.

No matter how much fund we send to an address it will be credited to the address where we sent it but as per the terms they won't accept any deposits which is lower than the minimum acceptable limit so yes its OP's mistake and he should be careful about this in any casino if he is going to try a new one. Anyway the above links proves that they are already having accusations against them so OP actually lost less than how much he supposed to do if he followed the ToS.

I couldn’t agree more with you. Doing some background research on any site that a user, especially newbies, should be really a protocol so concerned party can practice due diligence in protecting themselves from getting scammed. Thank you for these attached links btw, I hope users here will check them out to get informed more.

Yeah, imho OP should have been more careful.

It's not the casino's fault that they have listed the minimum deposit amount clearly and OP chose to ignore it actively.

But at the same time, perhaps some negotiations with the casino support could get your balance credited? It's just that moving around small amounts of ETH is probably just not feasible for them financially.

These are only few threads about this scam site.

https://bitcointalksearch.org/topic/warning-scam-casino-bitstarzcom-5266516
https://bitcointalksearch.org/topic/bitstarz-is-a-scam-do-not-deposit-a-dime-40000-stolen-5184266
https://bitcointalksearch.org/topic/scam-bitstarz-350-dollars-5187887
https://bitcointalksearch.org/topic/bitstarz-is-a-scam-do-not-deposit-a-dime-fake-license-casino-5184263

Thing here is that someone should really have at least some time on making out some research
and it doesn't really cost you an arm and leg honestly for you to saved up your ass.

Before using a centralized site that is using crypto for payment, it is very good to read their terms and conditions, most especially the minimum deposit and withdrawal and others. This has been a means custodial crypto sites are scamming the people with low amount. There would have been a lot of people that are scammed this way. Not only this gambling sites, also there are other terms and conditions provided by custodial exchanges and custodial wallets that are resulting to loss of money for people. Not you key not your coin applies to this.

That being said, it is vital then to spread the information regarding the operations of Bitstarz, such as this. I am thinking that there could be more people who have fallen for this, other than OP, and those who are planning to transact with this casino must be warned and informed. Research could indeed help, but sometimes people doesn’t pay much attention unless it is clearly obvious, like right in front of their faces.

@OP despite the transaction having been successfully reflected and confirmed by many blocks. But you've probably read the feedback of most people about that casino.
You must have the idea now on what has happened and it's better to just accept the fact that you've made a mistake on choosing that casino to deposit.

If they had done some research first then they might have able to avoid on being scammed or facing up some headaches due to those kind of issues and its true that Bitstarz does have lots of

issues back in the past on where a simple research would really able to tell you this and if you have able to read up then its just common sense that you would really

avoid it and find another one which is more reputable and been trusted into this market.

I do not like these kind of rules either but at the end of the day it is their casino and it seems the minimum deposit was very clearly stipulated, and as such the one that is at fault is the one that opened this thread, it is an expensive lesson to learn but at the same time we must remember to always do our due diligence when using any casino for the first time, and if this means reading reviews and the TOS of the website so be it, as no one wants to go through a problem like this and lose their money before they have the chance to have some fun while they gamble.

There's no need to do that since no matter what the OP do bitstarz has a lot of issues already from the past and it is so sad to see someone still fall to that shady casino. Op didn't do wrong when it comes to sending some crypto but his mistake is that he trusted a shady casino which has a lot of complaints from the past until today. The casino probably take everything from their customers and my concerns is that they are still operating even though they were just scamming people. The authority should find these guys so that they will stop with their shady business.

Even if you go on trustpilot you will see that a number of players have had the same problem as you, did you check their reputation before going on about it ? Even though they have a legal license, the way they treat their customers should only be taken seriously when a customer is giving their review. Plus now a days there are numerous bots on the telegram which pays people to write reviews about God knows what and pays them for that or even to make some videos and etc.. therefore I think you should ask them again, since they have a license you should try and file a complaint against them and at the end of the day, you do need to look into a different casino certainly, sorry for your loss.
-Make a seperate post in the scam section I do hope they listen to you and help you out in this case.

Secondly If it's the minimum deposit thing, you should be more careful and do state that as well, because you won't be able to get that back certainly. Sorry

I really do hope that you didn't send your coins to the wrong address. Otherwise, consider it gone because there's no way of retrieving it unless the active user returns your funds back to your account. Now, if the address you have sent your coins is correct, maybe the reason why your deposit isn't reflected yet on your account is that you sent an amount that is below the minimum deposit that the casino has implemented. Most often this is the problem the players encounter mainly because the casinos do not really do the necessary steps to improve their service, hence, the players suffer. Once you try to deposit a certain amount that did not meet the requirements, your deposit will be forfeited. You will receive no deposit to your funds and most frequently they weren't really able to get their money back. I don't know if the casinos not updating the users about the minimum deposit before their transaction is done on purpose or what. Because this has been a problem for some time now not only in casinos but to other exchangers as well.

I just hope that the casinos and exchangers will address this problem and make necessary solutions to make it convenient and secure to the end of the user. Because after all, they make profits because of their patronage and if it weren't for them, they won't be making money so they should make sure at the very least to make their clients well-taken care of, giving them great products and services and not treating them like trash.

It really depends on the rules of each Casino, unfortunately this is the fault of the player and the Casino cannot be blamed, it is in the Bitstarz FAQ.

So OP has lost the money, it will never credited.
That's why it's important to read the FAQ at the Casino, especially if it's the first time playing and making a deposit otherwise something like this will happen.

I am not expert in regards with transactions but I think they have some kind of minimum deposit and also with withdrawal. Before, I experienced this on 1xbit since they have minimum deposit before but the contact said I just need to fulfill the remaining of the minimum deposit to reflect it on my balance. About the wallet manager I think the contact is referring to the wallet you are using?

I do not think the site will credit the balance to his account because he already made a mistake. It is a lesson to @OP and us always to double-check the amount before we click Send button. I do not want to use Ethereum to send for playing gambling because the gas fee does not make sense to me. Reading TOS will be a must for gamblers who often play gambling on many websites because the TOS will not be the same for all casinos.

It's possible for sites to have the same minimum deposit and withdrawal but then again there are a lot of sites that also allow smaller deposits.

I'm guessing it's one way to avoid receiving a lot of inputs, I remember sportsbet had a similar case before where the user made a deposit below the minimum amount and luckily sportsbet was nice enough to credit the amount manually then it served as a warning to follow their minimums at all times.

I don't think he can get his money back. Consider it as lost already. Because if there is minimum deposit of 0.01 ETH, then it is clear that he didn't reach that minimum because you need to deduct the gas fee. It is not included in the amount of deposit. So I believe, it is not the site's fault here. Though they can always extend help to players like him because that will give them additional player if they resolve his problem. But if not, you can't press them because he didn't follow their limits. This is the reason why it is always best to check the minimum limits in terms of deposits and withdrawals to any site, not just in gambling platforms, because this simple condition will eat your funds, and that is your negligence. 

That seems like the correct answer, we must always read the terms of service of any platform in which we decide to send our cryptocurrencies, it is a known issue that some casinos decide to take advantage of their position and then they charge huge fees that are not really necessary in order to increase their profits, now we know the fees of the ethereum network can be very expensive but still some casinos and exchanges are taking advantage of that fact and overcharging their customers.

I’m sorry to hear that. I don’t know if that is acceptable, and if they are allowed to just not explain the reason why they can’t credit it. With regards to the identity of the wallet manager, if they decline to disclose it, perhaps there is a legal contract that states its confidentiality. In that sense, it is really challenging, and uncertain, for you to get your money.

I disagree... if the minimum deposit is not clearly indicated or if they say one thing in the ToS and do another thing ..then it is wrong. (no debate needed)

If they are willing to scam people out of $20 .... then they are a Mickey Mouse operation and then you are better off not gambling with them in any way. Just imagine your disappointment if you win $100 000 and they do not pay that out to you. 

In that case, OP really did made a mistake. Perhaps, OP could try to contact and talk the support team out of this, if he would be allowed to send in extra ETH for the amount needed to fulfil the full required fees.

That means OP's deposit was not credited because it did not reach the minimum deposit.

OP, if the site will not credit it, they have the right because you didn't follow the terms of deposit, just consider that as your mistake and hopefully you'll learn from that mistake. Before signing up in a site, make sure you read all the TOS so you'll not make a costly mistake that would only make you discourage playing with the site.

Don't expect that they will give you. They are probably under contract with a third party that manages their wallets and I think it's a common practice among fiat turned crypto casino. Most likely, they are not allowed to disclose those information under the terms of the contract.

Ether fees are not controlled by Bitstarz.

If you have already made your deposit there is really nothing you can do.

Next time, either use a lower fee coin or choose a better time to send your transaction when there is less congestion on the ETH network. But the fees that you have paid seem to be quite standard for ETH.

Have you tried reaching out to their support regarding this matter? You should try to ask them about your deposit so there'll be a justifiable reason why your funds aren't reflected. If you didn't reach the minimum withdrawal, at least you'll have an idea about your mistake. I hope you could still manage to recover your unreflected funds.

So it could be he has not reached the minimum withdrawal but he passed the minimum deposit for about €20, which is equal to 0.00572 eth according to the price now. But on their https://www.bitstarz.com/payments page.


It says that the minimum deposit for ethereum is 0.01 eth so it is different than what it's written on their https://www.bitstarz.com/faq page.


I am a bit curious about this but I do not know how to check it But I am not surprise if @logfiles found their reputations, thanks to him.

You can do now just wait for their reply and hopefully, you can see the funds in your balance. I do not know whether they will send it to your account or was already lost with all of the above replies.

I have checked and double checked triple checked the address.  Even Bitstarz admits it's the correct address.  Yeah I guess I just count it in my losses.  I just don't understand why they can't credit it.  It's monetary exchange value is the same as any other currency I send.  And they won't allow me the information for whomever manages their wallet. 

This is what I am curious here about mentioning wallet manager.
Also, we don't know if this casino is very strict with their minimum deposit which is approximately 0.01 ETH.
And he deposited below this value, excluding the gas fee he used.
If the OP is serious about this accusation, he can move this thread to scam accusations thread.
And provide the necessary links. I am guessing this will be another unresolved accusation towards this casino.
If you look around this forum, or just reading the post of logfiles, this casino is quite shady.

it's better to gamble with coins that have low fees ,ethereum is currently very expensive you should stay away from it ! 0.01 ethereum minimum deposit only applies to the same value can't be less than that and the fee is another value ,less than that normally will not be credited ! there are many accusations for bitstar you should use a gambling site that does have positive feedback rather than negative ones

You are probably screwed.

Have you taken a look at their reputation? The casino is a know scam.

Check out the scam accusations board. There are some of their customers complaining about them there too.

No one can help you here because bitstarz has no active representative in this forum. They have bad reputation as well in this forum, the best you can do is to contact them through email and live support. Have you tried to contact them?


The minimum deposit with ETH is 0.01ETH as we can see in the payment page here. And based on the FAQ page about deposit lower than minimum, means he has just lost his money.

Well, if op did deposit in the site for the first time then the address transaction would be one. I checked it myself and I did confirmed it myself that there's only one transaction made and it's from my address. Maybe bitstars have the same system where everytime you deposit then the address is different.

Indeed. This has become a common mistake by many people, and I have encounter quite number of same issue. I agree that it would be good if casinos would take extra effort in reminding players of the minimum deposits and fees to prevent such inconveniences on both parties.


That’s right. The only way OP could determine what is the main reason why hast he receive the ETH on his balance, and also know what must be done to solve the situation is by communication with the wallet manager.

What do they mean by your "wallet manager"?  They are probably saying that the issue is on your side, but if you have sent the funds to the right address then they should credit your account because we can see that the funds are there on the wallet address you have sent. As long as you have followed all the deposit instruction, I see no reason why they wouldn't want to credit your account. Ask them what they meant by contacting your wallet manager and where the actual issue is.

There had been lots of issues when it comes to minimum deposits not just on casinos but even in exchanges, I have experienced the same with Bittrex way back. Looks like they are meant to scam. They should have a reminder every time a user clicks to generate a deposit address to make sure users send the right amount. Even after sending an extra amount to be added seem to have not worked.

If you send total: 0.011641 ETH, it should still be credited to your Bitstarz account, half of the total sent, half should still be logged into your account.

However, I don't know which exchange you are sending from and how much it costs to send ETH, if you send 0.011641 ETH.

My count from my exchange, if i send 0.011641 ETH, deduct fee: 0.005 ETH, so i still have : 0.006641 ETH that means i still have about $25 left.

Conclusion: it should happen to you as well. 0.006641 ETH/$25 goes to your Bitstarz account, however, try to contact Bitstarz again, where did 0.006641 ETH run.

You should not include the transaction fee on your computation for minimum deposit amount. You should send 0.01ETH plus the transaction fee if you want to credit your deposit. Here's how to still recover or rather use your money in there. Ask the support if your previous deposit will be credited if you deposit again more than 0.01ETH to compensate the minimum requirements on your first deposit. I know that this might cause you much more due to transaction fee but this is your only way to recover it since they setup a minimum amount on there deposit.

I have just checked through the Bitstarz minimum withdrawal, it is 0.01 ETH minimum for ether, but Dingo8mebebe deposited 0.00621900 ETH. This is likely the reason he did not see any deposit. This is one of the ways custodial platforms are scamming people.

Some gambling site have a minimum deposit requirement, if you deposit an amount below the minimum, such deposit will be forfeited.

I'm not sure with the policy of Bitstarz, but it looks like your single deposits does pass the minimum.

For your information.
https://www.bitstarz.com/faq

I assume you send 0.011641 eth, so basically, you need to have more than that amount before sending the amount. Or the amount you send will reduce because of the fees so I think there is need more amount to cover the fees but I am not sure about that. Did you ask their support system to get a clear answer?

Hopefully, they will reply to your question and add the fund to your balance. Or maybe that needs time to see your funds will be in your wallet. By the way, how much is their minimum deposit?

Theoretically, each user can have a separate address for deposits (such as on exchanges). However, more and more, it seems to me that OP just made a mistake and sent ETH to the wrong address.
OP must first tell us why Bitstarz does not want to move this ETH to his balance. Because I think Bitstarz gave some reason.

I do not know how this gambling site do their deposit, the gambling site address should be a single or few deposit addresses, I wonder how the address above has only received just a single transaction which was yours. I hope you did not send the ether to a wrong address, but this is likely to be a wrong address.

You can check the deposit address giving you on the betting site and see if truly it corresponds to the one you sent the ether to. Also hope Bitstarz is a reputed gambling site that is not run by a scammer?

If the address is correct and it is the address where you have to deposit in Bitstarz then this amount should be added to your balance.

Have you been told why this can't be added to your balance?

It is possible that the minimum deposit amount for Ethereum is higher? If so, ask support if you can transfer extra and just send the amount that will supplement what is there so that the minimum will be achieved.

So I play pretty often at various crypto Casinos.  Not very often with Ethereum.  But anyway I bought some Ether from an exchange and sent it to Bitstarz.  Well the Adress they populated.    Total Sent

Here's the wallet address

0x57095Fb28aCeaCB24807Ad1c8b5C06866F2688e4
Here's the ID of transaction
0xb74f3c7edc700194f3233f53325842c1ba3e29a460fae481f6f9313decb9ef84

So you can see I attempted to send

0.00542271367344. + 0.006219. =0.011641

The fees were so high

Anyway the Ether is sitting at this wallet address and Bitstarz will no credit my account.  They say they can't and my wallet manager can fix it. . They say The other thing.  So am I screwed out of my money or is there anything I can do?