Topic: BitStarz refusing to pay my 5 btc - page 2. (Read 1637 times)

So these are the facts:

You used a card with them, a year ago. They got the funds. They were never charged backed. And now, you have deposited with bitcoin, won bitcoin and they are denying your withdraw until you can give proof about the card you used a year ago?




So they're basically saying if you created a brand new account, they would've treated you better than if you used an account with them with history?

Thanks for the reply. I will move / have the thread moved to the scam accusation board. As for the "proof" I have uploaded two screenshots. One of my withdrawals who keep getting ignored and a chat transcript of "Mike" and I regarding this non sence.

http://imgur.com/damKGVe
http://imgur.com/H2og9vS

Ouch, that's shady. Based on your side of the story, it sounds a lot like they're going out of their way to find an excuse to avoid paying out a few bitcoin to what is obviously a legitimate and loyal customer. Although based on your post history of spamming ref links, I'll take it with a grain of salt 

Anyway, if what you're saying is true just try make a big of a stink in all public forums that you can, and you might also want to your story to their trust feedback:

https://bitcointalk.org/index.php?action=trust;u=307265

and promise to remove it if they give you back your money. You'll almost certainly get your money, and they can save face by saying it was KYC policy or something and something, and find someone a bit less vocal to rip off.

this isn't right place for this topic, move this topic to -> scam accusation section (there's another guy who opened accusation about bitstarz too some days ago). Second, post all of your proofs, we can't believe if you're just said "won 5 btc", but there's no any proofs if you really won that.

I have been a player of BitStarz for a few years now, and as you can see on the attached screenshots below, I have been quite an active player, almost on a daily basis with hundreds and hundreds of transactions (both deposits and withdrawals) in Bitcoin.

Over the last years, i've never had any issues with their casino, until last night, I decided to withdraw 0.9 btc which was shown as processed but never credited to my wallet. After communicating with their live chat support, we realized the issue was with their payment provider and turns out I got credited less then 3 hours after..

I decided to play again this morning, and once again, was lucky and won over 5 bitcoin (3 000$ US), I've decided to withdraw part of it, and was told by live chat support Mike that verification was now needed...

I don't mind providing address, bill utility (as I already did), bank account statement, but they are asking me for credit card proofs of deposits done in over 1 year (which I threw out as they were prepaid, or with old bank accounts...) (I made about 5 deposits (2 CAD, 1 USD and 2 EURO and these were made months and years ago). I was not asked for any proofs until I won today..

I deposit using Bitcoin almost on a daily basis, and receive promotions (free spin and such) 2-3 times a week. I have attached all of my transaction history on img (BIG files, need to zoom in) as I wanted to show my account history.

http://imgur.com/a/F4nXF

Now BitStarz refuses to pay, states their ToS, when it's literally fraud. If my account was such a problem, why would they have been accepting my deposit for the last year and approved all of the minors payments I receive.

Why would verification of my credit card, used 1 year ago and more is now needed?